This document is a resume for Grace Adedotun-Ogundeji, an IT professional with over 10 years of experience managing networks and systems. She has qualifications in ITIL, CCNA, and is currently studying for an MSc in Cyber Security. Her skills include Windows, Linux, networking, security, and systems administration. She is seeking a role utilizing her experience in areas such as information security, compliance, and incident response.

1. Grace Adedotun-Ogundeji
49 Shoreham Close, Croydon CR0 7YJ
07956052329
E-mail: gracebose@yahoo.com
I am an enthusiastic, hands-on IT professional with over 10 years’ of Networking/Internet experience in
multi-vendor/multi-platform environment. I have a proven track record of managing and maintaining servers
and desktops in LAN/WAN network infrastructures, and adopt a meticulous approach to ensure the
smooth-running of business operations - by providing technical support and act as the contact for IT-related
issues to enable optimum levels of availability of systems, services and data so as to facilitate execution of
business operations.
Qualified to industry standards, I enjoy closely following the latest changes in technology and apply this to
my duties wherever relevant.
Skills Summary
• Windows NT, XP, Vista, Windows 7, Windows 8
• HP Servers, Desktops, Laptops, Printers
• Acer Tablet, Microsoft Surface Tablet
• LAN/WAN, Wi-fi technology
• Windows Server 2003/2008/2012
• Active Directory and Exchange 2003/2007/2010
• MS Office 2003/2007/2010/2013, Office 365
• Sun Solaris 10.0, 9.0, AIX, HP-UX, Linux, Ubuntu
• DNS, DHCP, VLAN, Subnetting, VPN
• Microsoft System Center 2012
• Antivirus & Security updates
• Windows Server Update Service
• Firewall, Webroot (Web Security Service)
• Hyper-V, VMware
• Remote Desktop Tools - VNC/RDP
Qualifications
ITIL Foundation Certificate in IT Service Management
CCNA 4.0 Exploration 4.0
Education
MSc Cyber Security - In view
I am currently studying at Northumbria University (MSc in Cyber Security) where I have I have learnt the
responsibilities of Information Security Personnel in any organization:
My role will include but not limited to:-
• Operating alongside the Information Security Manger in the day to day management of Information
Assurance, Compliance and incident management
• Undertaking the review and development of information security policies, and related standards and
guidelines
• Developing additional information security policies and standards for specific requirements

2. • Carry out compliance checks against information security policies and report.
• Participating in the review of operating procedures, information assurance and compliance with the
security manager
• Undertaking initiatives to raise awareness of information security issues within the business and
service partners
• Coordinating response to information security incidents and escalates where appropriate to the
Information Security Manager
• Analysing the root causes of information security incidents and propose additional preventive
controls and operational improvements ("lessons learned")
• Monitoring compliance with information security policies and standards with the help of technical
tools
• Monitoring the effectiveness of security policies and practices covering physical, procedural and
technical controls
• Remaining proactive in assessing and minimising information security risks and business impacts
arising from information processing and ICT services and systems threats and vulnerabilities.
• Taking responsibility for disposal and destruction of data, hardware and paper.
• Managing the Offsite Storage relationship.
• Produce detailed and meaningful statistics on use of information and Internet browsing within the
organisation
• Undertaking Information Security Audits in relation to 3rd party supplier and report on findings and
recommendations to the Information Security Manager
• Supporting the work of the Security Working Group by preparing papers and maintaining records of
discussions and actions.
KNOWLEDGE, SKILLS AND EXPERIENCE
• Knowledge and understanding of the relevant legislation e.g. the Data Protection Act 1998, The
Freedom of Information
• Knowledge and understanding of the importance of Confidentiality and Information Governance
and Security Principles
• Experience of designing, developing and maintaining information management systems.
• Excellent written and oral communication skills, including the ability to explain specialist/complex
issues to non-specialist staff at a variety of levels and to draft clear and concise written reports
• Ability to work on own initiative and exercise own judgment with discretion
• Ability to multi-task, deal with work within tight/conflicting deadlines and prioritise work
appropriately
• Excellent planning and project management skills and ability to deliver work to specified timescales
• Experience of writing policies, procedures and guidance
• Excellent all-round IT skills, including familiarity with the Microsoft Office (Word, Excel, Outlook,
Adobe Writer).
• Evidence of on-going professional development
• Knowledge of ISO/IEC 27001 Information Security Management Standard
B.Sc (Hons) Computer Science
Trainings Attended
 CompTIA: A+, Network+ & Security (Ongoing)
 Computer Hacking Forensic Investigation

3.  Relationship Management
 Winning with Service
 Succeeding with Systems HelpDesk
 Server +
 CCNA 4.0 Exploration
 SSL Remote Access Training/Installation
 Firewall Installation
Employment History
Sir George-Monoux Collge
IT Support Engineer April 04 2011 – Date
• Providing technical expertise in the configuration and maintenance of college systems, services and data,
and in connection and configuration of computing devices to college networks so as to support users in
achieving the college objectives.
• Helped migrate services from Windows Server 2008 R2 to Microsoft System Center 2012
• Providing assistance and informal training to members of staff in the use of MS Office and other
standard college applications.
• Utilised problem solving and troubleshooting abilities to resolve any major issues
• Managing and Administering Windows 7, Windows 8 workstations, laptops and tablets for the network.
• Managing and administering Mobile devices
• Producing and maintain technical documentation and user guides for all relevant IT systems.
• Configuring, troubleshooting and supporting network (wired and wireless) and systems. Liaise with
external support services in regards to troubleshooting issues.
• Ensuring systems/software upgrade and updates are up to date and relevant licenses
• Supporting and maintaining backup servers
• Consistent recording and maintaining IT incident records with departmental procedures
• General administrative duties and assisting management with technical business decisions
Sir George-Monoux Collge
3RD
Line IT Support Technician January 14 2008 – March 31 2011
Maintained IT systems across the College, provided technical and desktop support and participated in
projects to develop the IT provision across the College. As part of my duties, I
• Helped migrate services from Windows Server 2003 to Windows Server 2008 R2.
• Managed and Administered Windows XP workstations and laptops for the network.
• Implemented College IT hardware and software inventory
• Developed scripts to create/manage students users profile
• Managed Exchange Server and over 2000 users on Active Directory
• Maintained comprehensive user guides for all implemented software including known problems/issues
and their resolution where appropriate for future use by all IT Technicians.

4. • Provided 3rd
Line support and assist with 1st
& 2nd
line support where required.
• Monitoring student use of college IT resources Maintain/Develop SAT (Student Account Tracking)
database
• Shared knowledge of all aspects of IT with colleagues and undertake training where appropriate.
• Assisted in Network Maintenance and backup
• Installed and configured VMware machines (Windows Server 2003 Server for a special project) on
Linux Server
Spring Bank PLC
Systems Administrator (Sub-Unit Head, Support/Maintenance) Feb 2006 – July 2007
• I worked closely with Infrastructure, Network, and Database administration personnel to install,
configure, and ensure proper on-going operation of servers.
• I performed software installation/upgrades, system backups/restores, and performance
monitoring/troubleshooting for multiple applications.
• I developed and maintained various scripts/utilities as needed.
• I worked with vendors to assess their platform and suitability for our environment.
• I assisted with the integration of existing application with new applications or third party products.
• I participated fully on production systems operate 24x7 and night/weekend on-call support rotation
as required.
• Occasional night/weekend/holiday work is also required to perform system maintenance and
upgrades.
• Supported the Companies ITIL program by following approved policies and procedures, including
change, problem and incident management.
Fountain Trust Bank
Unix Systems Administrator May 2001-January 2005
I was responsible for day-to-day administration that enhances the integrity, security, and performance of the
UNIX operating environment. My duties include the following.
• Designed & implemented HP-UX on HP Servers
• Demonstrable understanding of security issues and working practices associated with remote access into
networks.
• Worked under pressure and respond positively to changing priorities.
• Planned and scheduled the installation of new or modified hardware and operating systems and
applications software.
• Managed accounts, network rights, and access to systems and equipment.
• Managed systems resources including performance, capacity, availability, serviceability, and recoverability.
• Implemented security procedures and tools.
• Developed and documented systems administration standard operating procedures.
• Resolved hardware/software interface and interoperability problems
• Ensured systems availability, functionality, integrity, and efficiency.
• Maintained systems configuration and manages the installation and integration of systems fixes, updates
and enhancements.
• Ensured the rigorous application of information security/information assurance policies, principles, and
practices in the delivery of systems administration services.
May 1998-April 2001 DPMS LTD (System Analyst - Windows & Unix environment))
DPMS is a Service Provider organization, a multi-platform environment. My duties include.

5. • Systems Administration activities such as installation of Operating Systems & Software, User ID
management on Servers systems, Linux and Desktop PCs.
• Provided technical support to the customers who has pre-defined SLA.
• Handled escalations for the team and extended the support to the team in resolving the customer
issues.
• Managed multiple projects and customers across various technologies and owning responsibility for
these accounts and projects.
Personal Qualities/Skills
Strong telephone manner, excellent communication skills, sound administrative skills, effective time
management and personal organization skills, creative and analytical skills, willingness and zeal to learn and
acquire more skills
Supervisory Skills
Provides the direction to translate the organization’s vision into reality, leads by example and share power to
develop followers, build teams and make the organization successful, making key decisions.
Referees – Available on demand

6. • Systems Administration activities such as installation of Operating Systems & Software, User ID
management on Servers systems, Linux and Desktop PCs.
• Provided technical support to the customers who has pre-defined SLA.
• Handled escalations for the team and extended the support to the team in resolving the customer
issues.
• Managed multiple projects and customers across various technologies and owning responsibility for
these accounts and projects.
Personal Qualities/Skills
Strong telephone manner, excellent communication skills, sound administrative skills, effective time
management and personal organization skills, creative and analytical skills, willingness and zeal to learn and
acquire more skills
Supervisory Skills
Provides the direction to translate the organization’s vision into reality, leads by example and share power to
develop followers, build teams and make the organization successful, making key decisions.
Referees – Available on demand