Hope Kirby Heller has over 15 years of experience working as a clinical counselor, psychotherapist, and reintegration manager. She has worked in various settings including corporations, community mental health agencies, prisons, and federal courts providing individual and group counseling, assessments, and case management. Her areas of expertise include sex offender treatment, batterer intervention, and working with dually diagnosed clients. Currently, she is a reintegration manager and clinical counselor at Provident, where she supervises staff and facilitates sex offender and batterer's intervention groups.

1. Hope Kirby Heller
MS (T), LPC-S, NCC, BCPC, MAC
Ph: (636) 579-1452
hotojopo@att.net
Provident
Reintegration Manager, Corporate Office Site Supervisor, Clinical Counselor, St. Louis, Mo. October
1, 2014 to present.
 Providing supervision to 9 subordinate staffmembers at Provident’s corporate office.
 Providing supervision toward licensure for staff with provisional licensure status as Licensed
Professional Counselor.
 Functioning as manager of the Reintegration Team and working collaboratively with in house staff
and community based agencies including the Missouri Board of Probation and Parole, and the
Department of Social Services to provide comprehensive service based on client specific need.
 Facilitating Sex Offender and Batterer’s Intervention group therapy and creating/maintaining all
clinical documentation.
 Completing Sex Offender and Batterer’s Intervention assessments to determine suitability of
clients to engage in group services.
A New Day D.B.A.
Clinical Counselor, Kansas City, Mo. And St. Louis, Mo., 2010 to present
 Providing individual and couples counseling to adult clients.
 Initiating referrals for medication management and monitoring, vocationalrehabilitation services
and various other services/assessments in the community.
 Creating reports and medical records using computer software applications and databases forthe
storage and maintenance of medical records.
Missouri Board of Probation and Parole
Regional Sex Offender Specialist, (E and SE Mo.), St. Louis, Mo. 2013 to 2014.
 Acted as a liaison between providers, clients, officers, and top level State Administrators to
resolve disputes,communicate updated information, and improve communications and
interactions among multidisciplinary team members.
 Provided oversight to 22 community based providers for the treatment of 974 sex offenders on
supervised release and designated supervising officers in my assigned regions.
 Developed Community Provider Manual guidelines to manage statewide treatment protocols
based on current research studies.
 Educating providers in appropriate documentation standards
ReDiscover: United States District Court (USDC)
Psychotherapist and Dual Diagnoses Specialist, Kansas City, Mo. 2011 to 2013.
 Provided individual and group psychotherapy to mental health and dual diagnoses USDC Clients.
 Created and maintained the medical record, and initiating referrals for medication management
and monitoring, Vocational Rehabilitation Services, and various other assessments/resources
 Worked as a member of a highly specialized treatment team of providers and para-professionals
including nursing staff, psychiatrist, case managers, Federal Marshals, United States Probation and
Parole Officers, and Substance Abuse Technicians for the Federal Bureau of Prisons.
Quality Assurance Specialist
Center for Behavioral Medicine. Kansas City Missouri. 2010 – 2011.
 Drove compliance to The Joint Commission Standards for accreditation of the hospital.

2. Hope Kirby Heller
MS (T), LPC-S, NCC, BCPC, MAC
Ph: (636) 579-1452
hotojopo@att.net
 Facilitated Incident Analysis Meetings.
 Conducted the Quality Assurance portion of New Hire Orientation programming.
 Developed and revised organizational policy and procedure..
Licensed Professional Counselor
(MHM) Mental Health Management Services, Inc.
Crossroads Correctional Center (CRCC) and Western Reception Diagnostic Correctional Center
(WRDCC) Saint Joseph,Mo. 2007 to 2010.
 Provided intake assessments, chronic care, treatment planning, crisis intervention, case management
and discharge planning to the mentally ill prison population in a maximum security setting.
 Conducted psychological assessments forthe purpose of specialized housing and level of care for the
specified individual including transfer either to permanent housing or specialized facilities.
 Facilitated referrals to the psychiatrist when appropriate for the advent or continuation of psychotropic
medications.
Education:
Doctorate (PhD) in General Psychology,Candidate
Capella University, Minneapolis, MN.
Masterof Science in Counseling Psychology,July 2006. (3.88 GPA)
Avila University, Kansas City, MO.
Bachelor of Arts in Psychology, magna cum laude,December 2001. (GPA 3.88)
Parkville University, Parkville, MO.
Affiliations:
NAADAC/ MAC awarded 2016
American Psychotherapy Association
Missouri Board of Probation and Parole, Missouri Approved Sex Offender Provider
Strathmore’s Who’s Who, Inducted 2012
National Board of Certified Counselors (NBCC)
Psi Chi; The National Honor Society in Psychology, Inducted 2001 (Lifetime Member)
Who’s Who In American Colleges and Universities