Resume of Manager IT (Quality Assurance & Project Management)

1. 314.560.8935 kmandadi@gmail.com
ARUN MANDADI QUALITYASSURANCE CONSULTANT
Visionary ~ Mobile Architect~ Solutions/Enterprise Architect
Entrepreneurial, innovative Quality Assurance and Management Consultant with extensive large-scale development
experience within numerous highly competitive clients. Analytical strategist has led on site and off shore projects teams
through life cycle following various methodologies including Agile, iPLUS, EXPRESS, CMM and RUP. Extensive knowledge in
Enterprise Java and Open Source technologies in UNIX, Windows and mainframe environments. Collaborative communicator
continually focused on building relationships and promoting synergy across business lines and global units but accustomed to
taking the lead role to provide strategic thinking and technical solutions. Certified Professional in Project management (PPM),
Certified Scrum Master (CSM) Professional and certified Lean Six Sigma Yellow Belt(CLSSYB) professional.
Samplings of Technical Expertise include:
 Java, JavaScript, Hadoop  C++, XML, C, Cloud  HTML/DHTML
 JavaEE, ASP, SQL, Jenkins  Silk Tool, TSL for WinRunner  Sybase, MS-Access
 MS Project, MS Office
 QA Partner/Silk, WinRunner
 LoadRunner, Quick Test PRO
 PVCS, Rational Clear Quest
 Web Defect Manager
 Web Logic Server, JUnit
 COBOL, VB, Visual Source Safe
 Track Test Pro,
 Vantive, ALM, Remedy
 F-Secure (UNIX)
 Solaris Telnet, UNIX
 Windows 95/98, NT 4.0
 AS/400, Mainframes
 Quality Center, Jira, Selenium
 Oracle, MS SQL Server
EXPERIENCE & NOTABLE CONTRIBUTIONS
Charter CommunicationsSt Louis, MO 01/2016 TO Till Date
Major Telecommunication Project
SENIOR MANAGER IT (PAT QUALITY ASSURANCE)
Charter Communications is one of the Major Telecommunications firms in United States. Currently managing 3 Product
Acceptance Test teams and facilities (St. Louis, Allendale and Reno), along with automation.
Project Objectives:
 Responsible for the complete Quality Assurance activities within the PAT Labs(Both Manual and Automation Testing)
for SPECTRUM 2.0 Guide projects.
 Currently leading the effort to automate 2000 plus PAT test cases using Witbe testing tool.
 Works independently to determine appropriate test coverage for projects, create test plans, and guide execution for
the Spectrum Applications portfolio of PAT QA.
 Responsibilities include assisting in the requirements gathering and acceptance criteria.
 Currently working in an agile (SCRUM) environment. Built relationships within the organization across BUs and teams
(development, E2E, QA, architecture, Operations, Business).
 Identified potential growth areas for TEK systems based on client needs and match our solutions to those needs.
Currently building QA teams and growing it organically.
Environment: Testrail, Jira, Witbe, Microsoft Project, Visio, XML, Confluence (Filenet), SOAP UI
RCSSt Louis, MO 8/2015 TO 12/2015
Major Healthcare Project
PROGRAM MANAGER IT (PROJECT MANAGEMENT & QUALITY ASSURANCE)
Redcard Systems is one of the Major Health Care firms in United States. Managed both Program Management and Quality
Assurance Teams.
Project Objectives:
 Lead cross-functional project teams to deliver results for key projects according to organizational roadmaps.
 Facilitated project management process, engaged all necessary stakeholders and team members and worked in
collaboration with and in support of business owners.
 Organized and managed project team schedule, thorough communication plans, and appropriate documentation (e.g.,
project plans, meeting agendas, overview documentation, tracking documents, meeting notes and other necessary
tools) to ensure team maintains forward progress, timelines and goals are achieved and risks and dependencies are
fully addressed and resolved.
 Identified areas of project risk and initiate corrective action. Tracked and driven project issues to resolution.
 Facilitated team meetings and design reviews, took minutes and follow up on routine action items with assigned
owners.
 Managed & negotiated timelines and track & communicate progress against documented plan to ensure overall
objectives are met within scope, schedule & budget.
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2. 314.560.8935 kmandadi@gmail.com
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 Built relationships across organization and external, when required, to ensure understanding of key business
objectives, strategies & actions.
 Established cross-functional teams in collaboration with business owners that will consist of individuals across
functions and other stakeholders both internal & external.
 Responsible for the complete Quality Assurance activities within RCS DOCS.
Environment: Microsoft Project Plan, Jira, C-Sharp, .Net, Confluence, SQL, TOAD, VC++, Visual Basic, .Net, XML, API, Visio, etc.
EMDEONSt Louis, MO 9/2011 TO 7/2015
Major Healthcare Project
MANAGER IT (QUALITY ASSURANCE & SCRUM MASTER)
EMDEON is one of the Major Health Care firms in United States. Currently managing 5 business units (QA teams from 5
different states), onshore and offshore.
Project Objectives:
 Responsible for the complete Quality Assurance activities within Payer Services Vertical (MCDS, PBPS, TC3, Equiclaim
and FVTech).
 Responsible for presenting the monthly metrics to upper management (including CTO, SVP’s, VP’s etc.) every month.
 Facilitated sprint planning, retrospective and sprint demos. Assisted product owner with keeping the backlog
groomed. Maintained relevant metrics that help the team tracking the progress
 Regularly interacted with business analysts, development teams, external groups, client teams to understand the new
requirements, getting the issues resolved and in getting the job done in a timely manner.
 Responsible for Integration, Functional, Regression, End to End and Production testing.
 Regression testing is being automated (complete web based (.net & Java technologies) frontend and part of the
backend) using Quick Test Professional (QTP). Loadrunner was used for performance testing.
 Responsible for internal and external testing activities (with internal & external clients) as well as responsible for
testing of Web Portal Applications using .Net technology
 Managed, Mentored and helped team perform Web Services (API) testing using SOAP UI (XML's) for both system and
end to End activities (Java based applications). Managed the Quality assurance budgets.
 Used ALM (upgraded version of Quality Center) and SIMON tools for defect tracking, requirements management, and
Microsoft Project Plan (for metrics), etc.
KEY ACCOMPLISHMENTS:
 Received the Best Department Manager Award within the first one year (throughout 17 states).
 Received Multiple Team Player awards for successfully completing projects ahead of time.
Environment: Microsoft Project Plan, Quality Center / ALM, Quick Test Professional, Loadrunner, Unix, SQL, TOAD, Java, SQL
Server, Foxpro, SIMON, VC++, Visual Basic, .Net, XML, API, Visio, Siebel, Jira, Oracle, Selenium, Cloud, Hadoop, etc.
AT&TSt. Louis, MO 6/2009 to 8/2011
Telecommunication Project
SENIOR QUALITY ASSURANCE LEAD (MANAGER)
AT&T is one of the Major telecommunication firms in United States. Worked on ecommerce applications like U-Rock, M-Rock,
D-Rock, Hardrock and AMDOCS applications like CRM, OMS, Enabler, etc.
Project Objectives:
 Lead a team of 10 plus employees (from multiple locations) was responsible for complete life cycleof QA
activities within the department. Worked closely coordinating with offshore leads.
 Was responsible for maintaining QA environments (Owner of the test environments includes all activities right from
getting the code updates, fixes, hardware, software, etc.).
 Used Quality Center, Clear Quest and Jira for Defect Tracking, Test Case planning and Test case execution.
 Responsible for all U-Rock (Uverse) related issues while working with Lightspeed teams.
 Used TOAD / Aqua Data Studio for checking the orders in database.
 Validated Web Services (API XML calls) using SOAP UI and Tool Kit, logs using Unix in Putty.
 Worked on ecommerce applications likeM-Rock (Mobile), HardRock, D-Rock (DSL) doing the support role. Was
responsible for complete test data creation for multiple releases.
 Was responsible for resolving all issues related to downstream applications for different environments like QA, UAT,
Production Support, Production, daily release team etc. working with different development groups.
Environment: Quality Center, Unix, SQL, TOAD, Aqua Port Studio, Oracle, PSPAD, WINSCP, J2EE, Java Script, API, XML,
Confluence (Filenet), Jira, Order Gateway, SOAP, Tool Kit, Clear Quest, Remedy
VERZION BUSINESS Cedar Rapids, IA1/2009 to 6/2009
Telecommunications Project
SENIOR QA CONSULTANT (SENIOR LEAD / MANAGER)

3. 314.560.8935 kmandadi@gmail.com
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Verizon Business is one of the Major telecommunication firms in United States. The advanced billing engine (ABE) is an
application provides billing, rating, and AR invoicing functionality to the MCI Hosting Center of Excellence. Scope of this
project is to migrate Domestic Billing to the SingleView suite of systems and Migrate Int’l Billingto the EMEA PrimeBiller suite
of systems.
Project Objectives:
 Created and executed test plan, test cases and regression test scripts.
 Has good knowledge of Singl.eview convergent billing system (INTEC) test experience
 Validated the billing prices from one system to the other to make sure everything is properly converted. Ran the bill
cycle to make sure all the invoices are properly generated.
 Used Quality Center for Defect Tracking, Test Case planning and Test case execution.
 Performed harness testing to execute the test cases for regression testing purposes.
 Involved in Production Parallel, System Testing and End to End testing activities.
Environment: Quality Center, Humming Bird Explorer, Mainframes, Siebel, PSPAD, J2EE, C++, API, XML, Unix, Microsoft
Project 2000, (Filenet)
AT&T St. Louis, MO 5/2005 to 11/2008
Telecommunication Project
SENIOR QUALITY ASSURANCE TEAM LEAD & PROJECT MANAGEMENT
AT&T is one of the Major telecommunication firms in United States. The AT&T U-verse portfolio of IP-based services
integrates digital TV, U-verse enabled AT&T High Speed Internet, next-generation digital voice and cellular services. The
industry-leading IP services are delivered over AT&T's expanded fiber network. AT&T is bringing fiber even closer to
customers' homes using fiber-to-the-node (FTTN) and fiber-to-the-premises (FTTP) technologies. Worked on applications like
CRM, AMSS, AMSSTV, etc.
Project Objectives:
 Lead the Team (15 employees onshore and 10 offshore resources) for multiple releases and performed System
Testing (which includes Progression, Regression, Conversion, Production Support, Connectivity Testing)
 Coordinated project activities including capability/functionality release schedule, feature and release estimates
(Rough order magnitude/ROM; high level estimates/HLE, project plans/PP)
 Was responsible for maintaining QA environments (CRM and AMSS applications) (Owner of the system test
environments & Production Mirror environments includes all activities right from getting the code updates, fixes,
hardware, software, etc.).
 Worked on applications likeClarify(CRM), AMSS (AMDOCS self service), Expresspay, OMS, etc. and Middleware BIS
applications (SM BIS, AMNQ BIS, CCM BIS, WFM BIS, RM BIS, etc.)
 Followed EXPRESS Methodologies throughout the project for all releases (R1 to R10)
 Performed functional/regression testing to ensure that the application meets the specifications of the functional
requirements. Tested functionality delivered across applications and work flows
 Worked with vendor counterpart to ensure all test related tasks are communicated and executed according to project
plan. Participated in process improvement activities on regular basis
 Used PSPAD for checking the log files in Websphere console and TOAD for SQL queries.
Environment: Quality Center, Test Director, QTP, Loadrunner, AMC, TOAD, PSPAD, J2EE, C++, API, XML, Unix, Microsoft
Project 2000, Panagon (Filenet), P8.
OLDER EXPERIENCES
JOHNSON CONTROLSHolland, MI  5/2005 to 7/2005
Business Process Project
UAT / BTP QA MANAGER
The global Best Business Practices (BBP) initiative is a new, higher standards achievement and created more effective ways to
measure the successes against those of Johnson Controls teams around the world through a global Best Practices database that
will be shared with most powerful business ideas.
Environment: TestDirector 8.0, Oracle, ETL, OWD, SQL Navigator, Java, Business Objects, Unix, Microsoft Project 2000,
Livelink (document management)
AT&T / SBCSt. Louis, MO 6/2003 to 3/2005
Telecommunication Project
AUTOMATION & MANUAL TEST
SBC is one of the top three-telecom industries in United States. Worked in Major projects like LOS, Secure-IT, Shadow Services
and WIN-NDS (Winning in National Data Services).

4. 314.560.8935 kmandadi@gmail.com
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Environment: WinRunner 7.6, Vantive, TestDirector 8.0, Oracle, Quick Test Pro 8.0, Mainframe (IBM OS/390), J2EE, XML,
.Net, C++, Unix, IBM Host Access, TOAD, Microsoft Project 2000, Panagon (Filenet)
GE CONSUMER FINANCEMason, OH11/2002 to 6/2003
TEST LEAD / SENIOR QA ANALYST
Apollo Workstation Gen II is a user-friendly, web-based system that will be used by all GE Consumer Finance - America’s
customer service and collections associates.
Environment: Sun/Unix, Mainframes, AS/400, Oracle, Microsoft Project, C++, VC++, Load Runner, Shell Scripting, KANA, MS
Office 2000, Test Director 6.0, WinRunner, Remedy
ELECTRONIC ARTSRedwood City, CA11/1999 to 10/2002
SENIOR SQA ENGINEER / AUTOMATION LEAD
Electronic Arts is one of the world’s leading organizations in developing online games like FIFA, NHL, Triple Play 2002, etc.
Environment: Oracle, Win NT, Unix, C++, VC++, WinRunner, Load Runner, Test Director, Visual Source Safe, Java, Java Script,
Shell Scripting, Rational Clear Quest, Rational Robot, Quick Test Pro.
CLARITAS INC.San Diego, CA  7/1999 to 11/1999
SENIOR SQA ENGINEER
The main aim of this application iMark 1.5 is to globalize the product. This application mainly deals with the geographical
status, population statistics, business centers located, etc.
Environment: JDK 1.2.2, Visual Source Safe, QMS GeoCoder, JavaScript, Visual café, C++, VC++, Oracle8iLite, Win NT 4.0, Sun
Solaris, DHTML, WinRunner, Test Director, WebSphere.
EDUCATION/ CERTIFICATION/ PUBLICATIONS
Master of Business Administration
Certified Scrum Master
Certified Professional in Project Management
Certified Lean Six Sigma Yellow Belt
Permanent Resident (Green Card)