This document provides a summary of Teresa Davis-Green's professional experience and qualifications. She has over 20 years of experience in business analysis, project management, billing operations, and account management roles within the telecommunications industry. Her skills include system implementations, process improvements, quality assurance testing, and ensuring contractual obligations are met. She currently works as a Billing Analyst for Consolidated Communications, where she manages billing system conversions and bill run processes.
Douglas C. Thornburg is seeking a customer focused and team oriented position requiring a creative and highly energized professional. He has over 15 years of experience spearheading point of sale installations and training end users. His skills include optimizing workflows, configuring systems, and consistently implementing projects on time and within budget. He has installed over 1,500 POS systems across various industries while working for Micros Systems and as an independent contractor.
Thomas Hutcherson has over 15 years of experience troubleshooting Windows operating systems and MS Office applications. He has worked in several technical roles providing customer support for various hardware and software systems. His experience includes six years working in a mainframe environment with tape drives and printers. He is knowledgeable about Linux, Windows servers, networking, and various software applications.
Melissa Lorenzo is an experienced ERP consultant with expertise in business process analysis, requirements gathering, and solutions implementation. She has successfully led multiple large-scale ERP projects on time and within budget. Her experience includes implementing financial systems for NetSuite and SAP at various organizations. She is skilled in streamlining processes, eliminating inefficiencies, and ensuring compliance.
Eugenio D. Filio IV has over 15 years of experience in financial reporting, bookkeeping, accounting, and office management. He is skilled in accounts payable, accounts receivable, financial reporting, budgeting, and using Microsoft Office programs. He has held roles as an office manager, bookkeeper, and financial manager for several textile companies in Los Angeles, where he improved processes and streamlined operations.
Elizabeth Appiah-Nti is a married Christian woman born in 1985 who has over 10 years of experience in customer service and technical support roles. She holds an HND in Business Studies from Archbishop Porter Girl's Polytechnic and is currently serving as a Service Delivery Team Lead at PEG Ghana Limited, where her responsibilities include managing her team and their performance. She has worked previously at Vodafone Ghana, Teletech Customer Care Management, and Electricity Company of Ghana in technical support, quality assurance, customer service, and secretarial roles.
Tawnyia Svajdlenka has over 15 years of experience in IT operations, project leadership, quality assurance testing, and customer support. She is currently a SQA Team Lead at Catalina Marketing, where she leads testing teams and ensures quality control. Prior experience includes roles as a QA Analyst, Helpdesk Manager, and Billing Representative at various companies. She has a background in both Agile and Waterfall methodologies and experience leading teams and managing projects.
Tamer AbdelHafez has 14 years of experience in IT service management and delivery including managing incident, change, problem and crisis management according to the ITIL framework. He has worked on IT projects for messaging, hosting and security infrastructure and services. His experience includes 8 years in technical roles such as system and network administration and 6 years as a project manager.
Stoyan Tsokov Tsochev is an experienced leader with strong interpersonal and project management skills. He has over 10 years of experience in customer service, quality management, and process improvement roles within the call center industry. Tsochev is results-driven and known for exceeding expectations. He is fluent in Bulgarian, Russian, Ukrainian, and English.
Douglas C. Thornburg is seeking a customer focused and team oriented position requiring a creative and highly energized professional. He has over 15 years of experience spearheading point of sale installations and training end users. His skills include optimizing workflows, configuring systems, and consistently implementing projects on time and within budget. He has installed over 1,500 POS systems across various industries while working for Micros Systems and as an independent contractor.
Thomas Hutcherson has over 15 years of experience troubleshooting Windows operating systems and MS Office applications. He has worked in several technical roles providing customer support for various hardware and software systems. His experience includes six years working in a mainframe environment with tape drives and printers. He is knowledgeable about Linux, Windows servers, networking, and various software applications.
Melissa Lorenzo is an experienced ERP consultant with expertise in business process analysis, requirements gathering, and solutions implementation. She has successfully led multiple large-scale ERP projects on time and within budget. Her experience includes implementing financial systems for NetSuite and SAP at various organizations. She is skilled in streamlining processes, eliminating inefficiencies, and ensuring compliance.
Eugenio D. Filio IV has over 15 years of experience in financial reporting, bookkeeping, accounting, and office management. He is skilled in accounts payable, accounts receivable, financial reporting, budgeting, and using Microsoft Office programs. He has held roles as an office manager, bookkeeper, and financial manager for several textile companies in Los Angeles, where he improved processes and streamlined operations.
Elizabeth Appiah-Nti is a married Christian woman born in 1985 who has over 10 years of experience in customer service and technical support roles. She holds an HND in Business Studies from Archbishop Porter Girl's Polytechnic and is currently serving as a Service Delivery Team Lead at PEG Ghana Limited, where her responsibilities include managing her team and their performance. She has worked previously at Vodafone Ghana, Teletech Customer Care Management, and Electricity Company of Ghana in technical support, quality assurance, customer service, and secretarial roles.
Tawnyia Svajdlenka has over 15 years of experience in IT operations, project leadership, quality assurance testing, and customer support. She is currently a SQA Team Lead at Catalina Marketing, where she leads testing teams and ensures quality control. Prior experience includes roles as a QA Analyst, Helpdesk Manager, and Billing Representative at various companies. She has a background in both Agile and Waterfall methodologies and experience leading teams and managing projects.
Tamer AbdelHafez has 14 years of experience in IT service management and delivery including managing incident, change, problem and crisis management according to the ITIL framework. He has worked on IT projects for messaging, hosting and security infrastructure and services. His experience includes 8 years in technical roles such as system and network administration and 6 years as a project manager.
Stoyan Tsokov Tsochev is an experienced leader with strong interpersonal and project management skills. He has over 10 years of experience in customer service, quality management, and process improvement roles within the call center industry. Tsochev is results-driven and known for exceeding expectations. He is fluent in Bulgarian, Russian, Ukrainian, and English.
Nadine Hearn is seeking an administrative or customer service position with over 5 years of experience in roles such as administrative assistant, receptionist, and customer service representative. She has strong organizational, communication, and leadership skills as well as proficiency in Microsoft Office, OracleCloud, SAP, and various operating systems. Hearn is looking to leverage her experience providing excellent customer service and administrative support to contribute value to a new organization.
Monica Carr has over 15 years of experience in customer service, project coordination, business analysis, and executive assistance. She currently works as an Order Management Representative and Project Coordinator at Time Warner Cable, where she manages order input and ensures projects are completed on time. Previously, she coordinated installations and managed budgets over $1 million as a Sales Implementation Manager at Verizon and Project Coordinator at UNC Charlotte. Carr has extensive experience implementing telecommunications projects, strong computer skills, and various technical certifications.
Zainab Kents has over 20 years of experience in various administrative roles. She has a Bachelor's degree in Business from the University of Phoenix and a Master's degree in Business Administration with a focus on Human Resources Management. Her experience includes administrative roles at Marc Jacobs, the State Corporation Commission of Virginia, and several other companies where she demonstrated strong organizational, communication, and problem-solving skills.
Zainab Kents has over 20 years of experience in various administrative roles. She has a Bachelor's degree in Business from the University of Phoenix and a Master's degree in Business Administration with a focus on Human Resources Management. Her experience includes administrative roles at Marc Jacobs, the State Corporation Commission of Virginia, and several other companies where she demonstrated strong organizational, communication, and problem-solving skills.
Shane Spratling has over 20 years of experience in IT management roles, most recently as an Operations Manager for NBN Co where he established documentation improvements and reporting processes. Prior to that, he spent over 10 years as a Service Delivery Manager at IBM where he managed incident response, change management, and customer relationships for clients. His experience spans roles in project management, business analysis, and mainframe operations management.
Kathleen Becker has over 25 years of experience in management, data strategy, team building, and technical support. She currently works as a Senior Management Analyst providing customer support, quality assurance, and training for the U.S. Department of Transportation. Previously she has held roles managing data conversion projects, billing processes, and application support. She has a Bachelor's degree in Criminal Justice from Old Dominion University.
Kevin McNamer is an experienced executive with over 30 years of experience in banking operations, financial management, application development, mergers, and system conversions. He has a proven track record of delivering projects on time and within budget through leadership, problem resolution, and process improvement. McNamer's most recent role was responsible for the end-to-end management of open systems infrastructure for Wells Fargo, ensuring the support and maintenance of over 25,000 servers. Prior to this role, he held positions managing technology infrastructure delivery for various business lines and as Chief Application Officer overseeing 170 applications.
Larry Larson has over 15 years of experience in customer service, technical support, and operations roles. He has a track record of resolving problems quickly and accurately. His background includes roles at YP.com, FedEx, AT&T Wireless, Wescom Credit Union, and the U.S. Air Force. He has an Associate's degree in Business Administration and certifications in digital switching systems, data translation, signaling, and other technologies.
Kevin Kurtis Higginson is an IT professional with over 15 years of experience in project management, business analysis, database administration, and software development. He has a proven track record of implementing solutions that improve business processes and efficiency. Currently he is a Senior Manager of Implementations and Business Analysis at Connecture, where he manages teams, ensures deadline compliance, identifies requirements, and delivers trainings. He holds a B.A. in Business Administration with a concentration in Management Information Systems from Washington State University.
This document is a resume for William P. Bates, who has over 15 years of experience in field service operations management across various industries. He has a proven track record of building efficient teams, implementing process improvements, and delivering best-in-class customer service while meeting key performance indicators and budgets. His background includes roles managing global field service vendors, launching new business divisions for IT managed services, and directing large field operations teams.
The candidate has over 15 years of experience in customer service, operations support, and supply chain logistics. They have a proven track record of managing escalated customer issues, monitoring inventory and fulfilling orders, and resolving process issues. Most recently, they worked as an Operations Order Escalation Manager at Hewlett Packard, where they coordinated with manufacturing and sales teams to quickly resolve customer problems.
Melody Ocampo Casao is a trainer and quality assurance supervisor with 7 years of experience in the high-tech industry. She is responsible for training design and delivery, monitoring analyst performance, and generating quality reports. She delivers training to new and current hires, develops QA guidelines, evaluates work, and identifies areas for process improvement. Currently she works as a Training and Quality Supervisor at Allsectech Manila Inc, where her responsibilities include conducting training, performing quality audits, and supervising teams.
LesLey-Anne WiLLett has over 15 years of experience in customer service, administration, and data analysis roles. She is currently a Data Administrator at TransUnion Credit Bureau, where her responsibilities include ensuring work is completed on time, converting and processing client data files, compiling reports, and assisting clients. She is proficient in Microsoft Excel, Word, and other office programs. LesLey-Anne is looking to grow her career in business administration and wants to add value as part of a successful team.
Gregory Bisanz has over 18 years of experience as a Business Analyst, Software Implementation Specialist, and Project Manager. He has a track record of leading projects that resulted in cost savings between $100,000 to $1,000,000. Bisanz also has experience supervising over 600 employees as an Office Operations Supervisor for the US Census Bureau. He possesses skills in areas such as requirements gathering, software testing, and managing projects through the entire software development life cycle.
Francisco M. Ramon IV has over 15 years of experience in project management, procurement, budget management, and business operations. He has advanced through positions with increasing responsibility at Texas A&M University and Brooks-City Base, managing multi-million dollar budgets and implementing process improvements. Ramon holds degrees in Business Management and has received professional certifications in project management, procurement, and business development.
Tawanda Hayes seeks a challenging position in financial services utilizing her organizational, communication, and customer service skills. She has over 30 years of experience at Comerica Bank in various roles supporting treasury management, customer accounts, and operations. Her responsibilities have included processing transactions, managing customer accounts, training colleagues, and resolving escalated issues. Hayes has a certificate in accounting and is proficient in various software programs.
The document discusses the key concepts and processes in the Information Technology Infrastructure Library (ITIL) framework. ITIL describes best practices for IT service management and is broken down into five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each publication focuses on a different stage of the service lifecycle to help align IT services with business needs and ensure quality service delivery.
Darwin J. Melgar has over 2 years of experience in secretarial and document controller roles. His skills include customer service, record maintenance, transcribing, correspondence handling, and office procedures. He is proficient in MS Office applications and has experience creating maintenance procedures, forms, reports, and tracking systems. Melgar's most recent role was as a Maintenance Secretary where he handled maintenance systems, purchasing, and utility consumption monitoring. He aims to utilize his communication, secretarial, and problem-solving skills.
James W. Shaylor has over 20 years of experience in customer service, sales, and manufacturing. He currently works as a Treasury Support Specialist at First Citizens, where he assists customers and field associates with account questions and provides backup support. Previously, he held various roles at Micron Technology and Wells Fargo, including Director Sales Representative, Engineering Data Technician, Operator, and Trainer. He seeks to utilize his broad technical and leadership skills in a new position with advancement opportunities.
Charles Coco Jr. has over 15 years of experience in quality management and laboratory management for highly regulated industries. He has a BS and MS in Chemistry and has held positions at companies such as Biotest Pharmaceuticals, Baxter Healthcare, Lonza Biologics, Genzyme Diagnostics, and DSM Catalytica. Currently, he works as an independent consultant providing services such as quality assurance reviews, auditing, quality systems improvement, and staff management.
Denise Jones has over 35 years of experience in surgical services including as an operating room manager, surgical technologist, and operating room circulator. She has a Master's degree in Nursing Leadership and Management. She is currently serving as the interim Director of Surgical Services at Phelps County Regional Medical Center, where she oversees 100 employees across six cost centers. She has comprehensive medical experience and emphasizes patient safety, quality service, and team building.
Charles Coco Jr. has over 15 years of experience in quality management, technical services, and project management in highly regulated industries like pharmaceuticals, biologics, and medical devices. He has held roles such as Director of Quality Laboratories, Manager of Quality Control Laboratories, and Associate Director of Quality Control. Coco is committed to continuous quality improvement and establishing audit-ready operations in compliance with regulations like cGMP, FDA, EPA, and ISO. He has a BS and MS in Chemistry and is Six Sigma green belt trained.
Nadine Hearn is seeking an administrative or customer service position with over 5 years of experience in roles such as administrative assistant, receptionist, and customer service representative. She has strong organizational, communication, and leadership skills as well as proficiency in Microsoft Office, OracleCloud, SAP, and various operating systems. Hearn is looking to leverage her experience providing excellent customer service and administrative support to contribute value to a new organization.
Monica Carr has over 15 years of experience in customer service, project coordination, business analysis, and executive assistance. She currently works as an Order Management Representative and Project Coordinator at Time Warner Cable, where she manages order input and ensures projects are completed on time. Previously, she coordinated installations and managed budgets over $1 million as a Sales Implementation Manager at Verizon and Project Coordinator at UNC Charlotte. Carr has extensive experience implementing telecommunications projects, strong computer skills, and various technical certifications.
Zainab Kents has over 20 years of experience in various administrative roles. She has a Bachelor's degree in Business from the University of Phoenix and a Master's degree in Business Administration with a focus on Human Resources Management. Her experience includes administrative roles at Marc Jacobs, the State Corporation Commission of Virginia, and several other companies where she demonstrated strong organizational, communication, and problem-solving skills.
Zainab Kents has over 20 years of experience in various administrative roles. She has a Bachelor's degree in Business from the University of Phoenix and a Master's degree in Business Administration with a focus on Human Resources Management. Her experience includes administrative roles at Marc Jacobs, the State Corporation Commission of Virginia, and several other companies where she demonstrated strong organizational, communication, and problem-solving skills.
Shane Spratling has over 20 years of experience in IT management roles, most recently as an Operations Manager for NBN Co where he established documentation improvements and reporting processes. Prior to that, he spent over 10 years as a Service Delivery Manager at IBM where he managed incident response, change management, and customer relationships for clients. His experience spans roles in project management, business analysis, and mainframe operations management.
Kathleen Becker has over 25 years of experience in management, data strategy, team building, and technical support. She currently works as a Senior Management Analyst providing customer support, quality assurance, and training for the U.S. Department of Transportation. Previously she has held roles managing data conversion projects, billing processes, and application support. She has a Bachelor's degree in Criminal Justice from Old Dominion University.
Kevin McNamer is an experienced executive with over 30 years of experience in banking operations, financial management, application development, mergers, and system conversions. He has a proven track record of delivering projects on time and within budget through leadership, problem resolution, and process improvement. McNamer's most recent role was responsible for the end-to-end management of open systems infrastructure for Wells Fargo, ensuring the support and maintenance of over 25,000 servers. Prior to this role, he held positions managing technology infrastructure delivery for various business lines and as Chief Application Officer overseeing 170 applications.
Larry Larson has over 15 years of experience in customer service, technical support, and operations roles. He has a track record of resolving problems quickly and accurately. His background includes roles at YP.com, FedEx, AT&T Wireless, Wescom Credit Union, and the U.S. Air Force. He has an Associate's degree in Business Administration and certifications in digital switching systems, data translation, signaling, and other technologies.
Kevin Kurtis Higginson is an IT professional with over 15 years of experience in project management, business analysis, database administration, and software development. He has a proven track record of implementing solutions that improve business processes and efficiency. Currently he is a Senior Manager of Implementations and Business Analysis at Connecture, where he manages teams, ensures deadline compliance, identifies requirements, and delivers trainings. He holds a B.A. in Business Administration with a concentration in Management Information Systems from Washington State University.
This document is a resume for William P. Bates, who has over 15 years of experience in field service operations management across various industries. He has a proven track record of building efficient teams, implementing process improvements, and delivering best-in-class customer service while meeting key performance indicators and budgets. His background includes roles managing global field service vendors, launching new business divisions for IT managed services, and directing large field operations teams.
The candidate has over 15 years of experience in customer service, operations support, and supply chain logistics. They have a proven track record of managing escalated customer issues, monitoring inventory and fulfilling orders, and resolving process issues. Most recently, they worked as an Operations Order Escalation Manager at Hewlett Packard, where they coordinated with manufacturing and sales teams to quickly resolve customer problems.
Melody Ocampo Casao is a trainer and quality assurance supervisor with 7 years of experience in the high-tech industry. She is responsible for training design and delivery, monitoring analyst performance, and generating quality reports. She delivers training to new and current hires, develops QA guidelines, evaluates work, and identifies areas for process improvement. Currently she works as a Training and Quality Supervisor at Allsectech Manila Inc, where her responsibilities include conducting training, performing quality audits, and supervising teams.
LesLey-Anne WiLLett has over 15 years of experience in customer service, administration, and data analysis roles. She is currently a Data Administrator at TransUnion Credit Bureau, where her responsibilities include ensuring work is completed on time, converting and processing client data files, compiling reports, and assisting clients. She is proficient in Microsoft Excel, Word, and other office programs. LesLey-Anne is looking to grow her career in business administration and wants to add value as part of a successful team.
Gregory Bisanz has over 18 years of experience as a Business Analyst, Software Implementation Specialist, and Project Manager. He has a track record of leading projects that resulted in cost savings between $100,000 to $1,000,000. Bisanz also has experience supervising over 600 employees as an Office Operations Supervisor for the US Census Bureau. He possesses skills in areas such as requirements gathering, software testing, and managing projects through the entire software development life cycle.
Francisco M. Ramon IV has over 15 years of experience in project management, procurement, budget management, and business operations. He has advanced through positions with increasing responsibility at Texas A&M University and Brooks-City Base, managing multi-million dollar budgets and implementing process improvements. Ramon holds degrees in Business Management and has received professional certifications in project management, procurement, and business development.
Tawanda Hayes seeks a challenging position in financial services utilizing her organizational, communication, and customer service skills. She has over 30 years of experience at Comerica Bank in various roles supporting treasury management, customer accounts, and operations. Her responsibilities have included processing transactions, managing customer accounts, training colleagues, and resolving escalated issues. Hayes has a certificate in accounting and is proficient in various software programs.
The document discusses the key concepts and processes in the Information Technology Infrastructure Library (ITIL) framework. ITIL describes best practices for IT service management and is broken down into five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each publication focuses on a different stage of the service lifecycle to help align IT services with business needs and ensure quality service delivery.
Darwin J. Melgar has over 2 years of experience in secretarial and document controller roles. His skills include customer service, record maintenance, transcribing, correspondence handling, and office procedures. He is proficient in MS Office applications and has experience creating maintenance procedures, forms, reports, and tracking systems. Melgar's most recent role was as a Maintenance Secretary where he handled maintenance systems, purchasing, and utility consumption monitoring. He aims to utilize his communication, secretarial, and problem-solving skills.
James W. Shaylor has over 20 years of experience in customer service, sales, and manufacturing. He currently works as a Treasury Support Specialist at First Citizens, where he assists customers and field associates with account questions and provides backup support. Previously, he held various roles at Micron Technology and Wells Fargo, including Director Sales Representative, Engineering Data Technician, Operator, and Trainer. He seeks to utilize his broad technical and leadership skills in a new position with advancement opportunities.
Charles Coco Jr. has over 15 years of experience in quality management and laboratory management for highly regulated industries. He has a BS and MS in Chemistry and has held positions at companies such as Biotest Pharmaceuticals, Baxter Healthcare, Lonza Biologics, Genzyme Diagnostics, and DSM Catalytica. Currently, he works as an independent consultant providing services such as quality assurance reviews, auditing, quality systems improvement, and staff management.
Denise Jones has over 35 years of experience in surgical services including as an operating room manager, surgical technologist, and operating room circulator. She has a Master's degree in Nursing Leadership and Management. She is currently serving as the interim Director of Surgical Services at Phelps County Regional Medical Center, where she oversees 100 employees across six cost centers. She has comprehensive medical experience and emphasizes patient safety, quality service, and team building.
Charles Coco Jr. has over 15 years of experience in quality management, technical services, and project management in highly regulated industries like pharmaceuticals, biologics, and medical devices. He has held roles such as Director of Quality Laboratories, Manager of Quality Control Laboratories, and Associate Director of Quality Control. Coco is committed to continuous quality improvement and establishing audit-ready operations in compliance with regulations like cGMP, FDA, EPA, and ISO. He has a BS and MS in Chemistry and is Six Sigma green belt trained.
The document provides a curriculum vitae for Alex Borgen, including educational background, teaching experience, professional experience, presentations, grants and awards, solo and group exhibitions, and collaborations. It details Borgen's extensive experience in papermaking, book arts, teaching, curating, and community engagement projects from 2005 to the present.
Hope Kirby Heller has over 15 years of experience working as a clinical counselor, psychotherapist, and reintegration manager. She has worked in various settings including corporations, community mental health agencies, prisons, and federal courts providing individual and group counseling, assessments, and case management. Her areas of expertise include sex offender treatment, batterer intervention, and working with dually diagnosed clients. Currently, she is a reintegration manager and clinical counselor at Provident, where she supervises staff and facilitates sex offender and batterer's intervention groups.
The document provides a summary of the applicant's work experience, education, skills, and additional qualifications. For work experience, it details the applicant's roles as a field technician for ISH Cable where they learned teamwork and time management, and as a sales manager for Pyro Paul's Fireworks where they took on various duties. It also outlines the applicant's education as a full stack web developer at Centriq Training where they learned skills like HTML, CSS, JavaScript, and more. The document closes by listing additional skills of leadership, time management, and reliability.
Arun Mandadi is an experienced Quality Assurance Consultant with over 20 years of experience in various industries including telecommunications, healthcare, and technology. He has led QA teams of up to 15 onshore and 10 offshore resources. Some of his responsibilities have included test planning, defect tracking, test automation, and presenting metrics to upper management. He has extensive technical expertise in areas such as Java, JavaScript, Hadoop, C++, SQL, and test tools like Jira, Selenium, and LoadRunner. He holds certifications in Project Management, Scrum Master, and Lean Six Sigma.
This document is a curriculum vitae for Nicole Hoffman that outlines her professional experience and qualifications. She has over 15 years of experience in quality assurance and production management roles at various animal health companies, including her current position as Manager of Manufacturing Quality Assurance at Bayer HealthCare Animal Health. Her experience includes managerial responsibilities, quality systems expertise, production operations knowledge, and involvement in a consent decree remediation team. She possesses strong communication, problem-solving, and organizational skills from leading teams and training others.
PROFESSIONAL SUMMARY
Program / Project Manager with a successful record of managing full project life-cycle initiatives. Expertise includes a combination of both Application Development and Infrastructure experience. I’ve acted as both developer and then App Dev PM while with the State of Missouri. I rate my SDLC experience as an 8/10 as I personally did VB development and acted as the PM for entire application delivery from development through SQL and into production. An exceptionally strong Program / Project Manager with the following qualifications:
• PM experience covers product planning, scheduling, testing, change management, implementations and ROI analysis
• Successfully managed projects for domestic and international corporations including BP, State of MO-DOR, Salton/Toastmaster
• Recognized for surpassing corporate and customer expectations for quality and focus by configuring, implementing, training, mergers and acquisitions
• Experienced in handling projects in rapidly changing functional, procedural and engineering environments including international offshore (Brazil, Columbia, UK, Trinidad, Argentina, Mexico) testing/development teams
• Provides disciplined, assertive, tactful leadership to resolve challenges in an efficient, cost-effective manner
• Skilled in developing and maintaining strong customer relations and fostering cohesive, consensus-building project team interactions
• Recognized for being a highly-motivated, self-directed, enthusiastic project manager with a positive, creative attitude for balancing schedules, costs and priorities
• Recognized as an “idea leader” with flexibility to handle assignments with analytical test equipment and to develop quality assurance best practices/processes
• Excels in developing and maintaining project plans without being dependent on technical resources for input.
• Successfully transitioned to a portfolio of 65 projects International with a blend of waterfall and agile teams with ~$75 million budget. Overseeing multiple vertical project managers, business analyst, functional analyst, and working with the communications team. All in a ~2 month onboarding to the account.
• Apply communication strategies to engage International-level stakeholders in order to understand product objectives, customer service processes, development teams, and define strategies for opposing developing techniques to timely and with budget constraints. Supports SAFe (Scaled Agile Framework) as the “Release Train Engineer.
• Manage the flow of value through the program and value stream Kanban’s to increase outlook into new work and into the work flow. Establishing connections among the Portfolio, Journey mapping, value stream, and programs levels.
Jeff Scraper is a hands-on leader with experience managing operations and teams in various industries. He has a track record of improving productivity, safety, and customer satisfaction. His skills include cross-functional leadership, project management, team building, and process improvement. Most recently, he served as Plant Manager for CHEP Recycled Pallet Solutions, where he increased production by 50% and reduced accidents by implementing training and safety programs. Previously, he managed multiple storage facilities for Iron Mountain and directed regional activities as District Manager for Budget Car and Truck Rental.
Lynn Massieon has over 15 years of experience as a project manager and Scrum Master for software development projects. She has managed up to 10 projects concurrently using both waterfall and agile methodologies. Currently, she is an IT Project Manager and Scrum Master at epay Worldwide where she facilitates daily stand-ups, removes impediments, and ensures resources are properly allocated. Previously, she held similar roles at DST Systems and has a track record of leading projects on time and within budget.
This document summarizes the qualifications and experience of an expert in software quality assurance and business analysis. They have over 15 years of experience in roles such as senior QA analyst, business requirements analyst, and QA management. They are skilled in all phases of the software development life cycle including requirements gathering, test planning, case creation, defect tracking, and end-to-end testing. They have expertise in many technologies including Java, databases, mainframes, and Agile methodologies. Their experience includes positions at AT&T where they delivered projects on time and under budget with minimal defects.
Elizabeth M. Owens is a 2017 graduate of Southeast Missouri State University with a Bachelor of Science degree and a 3.8 GPA. She has experience managing a family farm with over 300 cattle and working in veterinary clinics and stables. Her leadership roles include serving as President of the Missouri Cattlemen's Collegiate Organization and National Delta Tau Alpha. She has certifications in Beef Quality Assurance and Show Me Quality Assurance.
Rick Behrle has over 20 years of experience in laboratory information systems and client support. He has extensive experience implementing and troubleshooting laboratory information systems, interfaces, and client systems for Quest Diagnostics and various third party electronic medical record vendors. Currently he works as a Client Support Analyst for Quest Diagnostics, providing second tier support, HL7 troubleshooting, database extracts, and training for clients.
Dave Howard -IT Manager & Sr. Systems EngineerDave Howard
Dave Howard is an experienced IT Manager and Systems Engineer seeking a new full-time or contract role. He has over 16 years of experience managing IT infrastructures including networks, servers, applications, and staff. He is proficient with Microsoft technologies as well as VMware, Cisco, Citrix, and other platforms. Howard has a track record of delivering IT solutions that provide value and efficiency to companies.
This resume summarizes Timothy R. Malis's experience and qualifications as an IT professional with over 20 years of experience in project management, systems administration, networking administration, and technical support roles. The resume lists his extensive skills in areas such as Windows and Macintosh desktop and server administration, virtualization, networking, and various hardware and software. It also provides details of his work history and responsibilities in roles such as IT Director, Independent Contractor, Help Desk Manager, and Network Administrator for various companies. The resume is accompanied by strong recommendations from past managers and colleagues praising Malis's technical skills, work ethic, customer service, and ability to quickly solve problems.
This document provides a summary of Lane Jamboretz's professional experience including over 28 years of experience in database development, administration, and quality assurance. He has 18 years of management experience and expertise with Oracle databases, PL/SQL, UNIX, and disaster recovery. Recent roles have included Oracle database administration for the US Air Force, US Army, and Monsanto, with responsibilities such as database operations, maintenance, testing, and security patching.
Frank Craig has over 30 years of experience in maintenance, production, and project management. He has a proven track record of improving operations through strategic planning, process improvements, and team leadership. Craig is currently working to complete his PMP and Lean Six Sigma Black Belt certifications to expand his expertise in project management, quality assurance, and process optimization.
This document contains a resume for Lori Burbridge providing her contact information, objective, skills, experience and education. Her experience includes roles as an FMS/WMS Associate Product Owner and Application Analyst at Daffron & Associates, Inc. where she performed project management, business analysis, quality assurance, training and agile scrum master duties. She also has experience in customer service, store management and programming education. References are available upon request.
This document is a resume for Jim Savage, a Medical Device Engineer with over 20 years of experience in product design and development. He has worked at several medical device companies, managing projects from concept to production. Some of his areas of expertise include design control, risk analysis, product development, manufacturing support, and ensuring compliance with industry standards. He holds several patents related to catheter and medical device design. The resume highlights his leadership in bringing new medical technologies to market and provides examples of products he has helped create.
This document is a resume for Kim Jimenez summarizing their experience working for various companies providing IT support and business analysis services over the past 10+ years. They have extensive experience managing client services, testing software, and resolving issues for enterprise clients. Their skills include Microsoft Office, CRM systems, payroll systems, and data warehouse experience. Their most recent roles involved culinary logistics analysis, service delivery, and implementation work for Ceridian.
Phillip E. Lucier has over 25 years of experience in consulting, project management, business analysis and software development. He has worked in a variety of industries and has extensive experience implementing business solutions through requirements gathering, system selection, customization and testing. He is proficient in various technical skills including Microsoft Office, financial systems, databases and programming languages.
Bernadette Yousif is seeking a senior QA or team lead position. She has 12 years of experience in software quality assurance, testing, and managing QA teams for financial services applications. She is proficient in testing methods like functional, integration, performance, and regression testing. At her current role at Wipro, she leads a team of 7 QA engineers and has managed multiple projects simultaneously under tight deadlines. Previously, she has worked as a UAT analyst and quality control administrator at International Financial Data Services and as a quality administrator at London Life/Freedom 55 Financial.
Dyutiman Bhattacharjee has over 11 years of experience in finance and business analysis roles. His skills include reporting, training, process improvement, and he has a track record of increasing growth, reducing costs, and automating manual processes. He is currently a Business Planning Analyst at Apollo Microcredit & Benefit Services where he focuses on financial planning and analysis, sales management, and business process improvement.
The document provides a summary of Madhu Sharma's professional experience and qualifications. In 3 sentences:
Madhu Sharma has over 13 years of experience in client relationship management and operations management, including roles at ExxonMobil Lubricants Pvt. Ltd handling customer service, process development, and CRM and SAP implementation projects. She is seeking new assignments in client relationship roles utilizing her expertise in customer relationship management, pricing, team management, and process improvement. Her experience includes positions in customer service, process development, safety leadership, and client relationship management for various companies in the services industry.
Sujatha Kanthavel has over 11 years of experience in IT service, operations, project support, data analysis, process improvement, and banking. She has strong skills in data mining, Access database design, mass communication campaigns, and project management methodology. Notable accomplishments include successfully executing a large invoice redesign project at Bell Canada, generating annual savings of $252k from decommissioning a system at Bell, and developing reporting tools to provide efficient access to data. She is experienced in quality control, procurement, process documentation, and training delivery.
Daksha S. Parekh is an IT consultant and business analyst with over 25 years of experience in data governance, compliance, and program management. She has worked at Bristol Myers Squibb and IBM, where she developed business processes, managed projects and master data, and ensured compliance with Sarbanes-Oxley regulations. Parekh has expertise in areas such as data governance, document management, application controls, risk management, and audit administration.
Lisa Remington has over 20 years of experience in the health insurance industry with expertise in quality management, quality review, quality control, and risk management. She currently works as a Senior Analyst for Dell, Inc. where she develops training materials, delivers trainings, and evaluates training programs. Previously, she held various roles such as Auditor, Claims Liaison, Data Analyst, and Coordination of Benefits Specialist for Value Options where she supervised an audit department, represented the company in external audits, recovered over $400,000 in overpayments, and established new policies and procedures.
Christi Gardner has over 15 years of experience in executive management, including positions in government contracting, business ownership, and facility management. She has a demonstrated record of success in areas such as resource management, customer service, and using automation software. Gardner's work history includes positions managing day-to-day operations for various companies and overseeing a fitness facility. She is currently pursuing a nursing degree.
Shilpa has over 7 years of experience in project management, operations management, and customer support roles. She has a diploma in Electronics and Communication and certifications in Prince 2 Foundation and MS Projects. She is skilled in SAP GUI R3, c-Projects, and Macros. Her experience includes managing projects for Silicon Valley Bank, KPN BV, Dell India, Wipro Infotech, and Optimetrix Integration. She has expertise in areas like resource management, process improvement, financial monitoring, compliance, and customer satisfaction. She has received several rewards and recognitions for her work.
Mohamed Sattaur is a professional with over 15 years of experience in process improvement, planning, development, design, and implementation. He holds a Bachelor's degree in Information Technology and several Microsoft certifications. His experience includes roles as a System Configuration Analyst, System QA Analyst, Tier II Technical Support Analyst, IT Operations Manager, Billing Analyst, and Collection Analyst, where he utilized skills in areas such as process improvement, requirements analysis, testing, troubleshooting, and data analysis.
This document provides a summary of Pradeep Koli's career and qualifications. He has over 8 years of experience in HR operations, payroll management, client relationship management, and team leadership. Currently he works as a Payroll Consultant for Cap-Gemini India, where he leads the HR and payroll team and ensures service level agreements are met. Previously he has worked for Accenture and Hewitt Associates in payroll analyst roles, and began his career at I-Pay Clearing Services and Reliance Communications. He holds an MBA in HR and is Fundamental Payroll Certification certified.
Anthony Carleo has over 30 years of experience in financial management, business development, and operations management. He has held roles such as Assistant Vice President of Branch Management at Capital One Bank and Vice President of Business Operations Management at Citibank. Carleo established his own referral firm, VIP Financial & Insurance Services, where he provides strategic financial planning and one-on-one services. Throughout his career, he has increased deposits and revenues by millions while also reducing expenses and improving efficiency.
Jennifer Spencer has over 20 years of experience in operations management, project management, and customer service. She has a track record of improving processes, increasing profits and customer retention rates, and reducing costs. Currently she is a Community Manager at Regus Management Group where she oversees daily operations and client relationships.
Dr. Kimberley Kerr has over 14 years of experience in operations management, project management, and leadership roles. She currently works as an IT Project Manager for the City of Atlanta, where she is responsible for managing programs and projects and implementing PMO governance initiatives. Previously, she worked for the Louisiana Workforce Commission as a Manager, where she improved federal compliance measures and led an organizational redesign project. She holds a Ed.D. in Organizational Leadership from Argosy University.
Fábio Domingues Teixeira has over 20 years of experience in IT infrastructure, services, project and process management. He has worked for organizations such as Unilever, HP, DXC and Siemens in roles such as IT infrastructure manager, project manager, outsourcing solutions manager and account business manager. His experience includes managing IT infrastructure projects, accounts, customers, teams, and service providers at regional and global levels. He has expertise in areas such as IT infrastructure services, IT service management, IT outsourcing, and project and program management.
Khushboo Kaul is seeking a position that utilizes her 9+ years of experience in IT operations and verification processes. She has worked as a Verification Analyst, Senior Toolset Administrator, and Assistant Manager of Customer Support. Her experience includes background checks, report writing, ServiceNow administration, network monitoring, and troubleshooting. She has a Post Graduate Diploma in Human Resources and certifications in ITIL, MCSA, and IT Service Management.
This document provides a summary of Anne Nash's career experience and qualifications. She has over 11 years of experience in IT Service Management and has held several leadership roles managing teams and delivering projects. She has a wide range of IT qualifications and experience across the IT lifecycle. She is praised for her strong relationship and problem-solving skills which she has used to improve customer satisfaction and deliver strategic objectives.
Ellen DelGreco has over 10 years of experience in information technology project management and business analysis. She has a proven track record of successfully managing projects from requirements gathering through implementation, completing projects on time and within budget. Her experience includes managing the development of several internal applications that streamlined processes and reduced costs.
Lora Leniczek has over 25 years of experience in healthcare IT, including expertise in HL7 interfaces, SQL, project management, and budget planning. She has worked at Allscripts and A4 Healthsystems as an interface analyst, senior support analyst, and corporate trainer. Her experience includes managing HIE integration projects, implementing HL7 interfaces, providing technical support and training, and setting up practice management and EHR systems. She has received multiple awards from Allscripts for results, client experience, and extraordinary work.
Similar to Teresa L Davis-Green Telecom Resume (20)
1. Teresa (Tracy) L Davis-Green
TLG1965@hotmail.com
314-406-5111
http://www.linkedin.com/in/tracydavisgreen
Summary / Hot Skills:
• Solid managerial, business process and problem-solving skills able to drive process-improvement through
requirements gathering, execution of product deliverables and organizational efficiency and drive client satisfaction.
Highlights:
• Business Analysis
• Disaster Recovery
• System Requirements Gathering & Execution
• SAS 70 Certification and Deliverables
• Quality Assurance and User Acceptance Testing
• Sarbanes Oxley
• Process Improvements
• Billing and System Processes
• Account Management
• Service Level Agreements (SLA's)
• Project Management
• Payroll & Benefits
• Software Implementations/Conversions
• Vendor Management
• Software Release Management
• Executive & Sales Presentations
• Bill Cycle Management
• Operational & Staff Management
• Application System Support
• Issue Tracking
• Interpersonal and Teamwork Skills
• Critical Thinking & Decision Making
• Superb Communication Skills
• Telecommunications Billing
Accomplishments:
• Key management team leader for disaster recovery planning and multiple projects planning,
SAS 70 certification, product roll-out, and selection/implementation of a sales and marketing
Software package.
• Supervise up to 10 staff including full-time, part-time, temporary personnel and interns.
• Manage multiple clients on varying releases of custom software.
• Direct department activities ensuring company and department strategies were met.
• Manage business processes and projects including new software implementations, process
changes and compliance to improve efficiencies.
• Ensure contractual agreements are met with vendors and clients, as well as Sarbanes Oxley
(SOX) requirements.
• Manage payroll and benefits for both small and large employee base.
• Ran multiple customers’ bill cycles on various platforms and multiple bill cycles.
• Chairperson – Facilities Committee – Special Olympics Family Festival (SOFF) (4 years)
Education:
• Business Administration (Management and Marketing) B.S, Southwest Baptist University, Bolivar, MO
SIFE and PBL Memberships SIFE team placed first in Regionals and Nationals.
• Accounting A.S, Honors graduate, Lake Land College, Mattoon, IL
Work Experience:
May 2014 to Current
Consolidated Communications, Mattoon, IL
Billing Analyst II – Billing Services Tables Management
Consolidated Communications (NASDAQ: CNSL) is a leading business and broadband communications provider serving
customers across its 11-state service area. The company provides advanced communication solutions to consumer,
commercial and carrier customers by leveraging its fiber-rich network which extends across California, Kansas, Missouri,
Teresa L Davis-Green 1
2. Illinois, Texas, Pennsylvania, Minnesota, Iowa, North Dakota, South Dakota and Wisconsin. Services include High-Speed
Internet, Digital TV, Voice, Cloud Services, Home Automation and Security.
Responsibilities:
• Table management for all products and promotions affecting the billing system and customer implementation.
• Billing system conversion including requirements gathering, table set-up, test case analysis, quality assurance,
and user acceptance testing.
• Currently in charge of managing CostGuard (IDI Billing system) bill run for one market including directing the third
party host management organization (IDI) for the bill run, approving steps, auditing
setup/invoices/credits/adjustments/prorations, as well as notification to multi-departments affected by the bill run.
• Manage one large customer’s bill cycle by creating invoices in the format required by them not currently produced
in the main billing system. Requires data analysis, Excel spreadsheets involving pivot tables, and creating the
invoice based on the data analysis.
• Staff scheduling for Outlook group inbox management.
• Liaison between Billing Tables Management and IT/Development for system enhancements including QA Testing,
User Acceptance Testing, and multi-department communication.
• Execution of SQL queries for data analysis, reporting and sharing of information to other departments.
March 2013 to June 2014
Innsbrook Institute, Innsbrook, MO
Client Relationship Manager
The Innsbrook Institute Summer Music Academy and Festival is the regions' leading chamber summer music festival
providing a combination of professional musical instruction for students and outstanding chamber music performances for
patrons. www.innsbrookinstitute.org
Responsibilities:
• Maintain donor database and communications systems.
• Business Analysis and Accounting Compliance.
• Presentation skills - customers, sponsors, camp attenders and parents, Music Artists and
camp Staff and Host Families.
• Manage administrative/business tasks (filing reports to IRS, BMI, payroll, etc.) including
general office tasks and project management.
• Provide excellent customer service.
• Maintain financial records - accounts receivables and payables utilizing Quickbooks.
• Assist with summer academy, fund raising events and festival by coordinating activities and host homes, ensure
events run smoothly, track fundraiser and festival sales, receipts and expenses.
• Maintain files and documentation in accordance with standard business and accounting practices.
April 2006 to September 2012
Stellarrad Systems, St. Charles, MO
OSS Account Manager
Software firm providing products, services and solutions. Clients include CLEC's and LEC's providing Telephone,
Internet, and Cable products and services to end users. www.stellarrad.com
Responsibilities:
• Project manager for client system enhancements and bug fixes for customer base on multiple client platforms,
new software and system functionality implementations.
• Front-line client support/Account Management for day-to-day production order entry, billing, toll collection, trouble
ticket activities and system issues utilizing problem solving and analytical skills.
• Business Analysis - developing, interpreting, reviewing, validating, documenting, and
maintaining business and functional requirements for clients.
• Key interface between telecom clients, development and IT departments providing customer retention.
• Provide quality assurance testing and software release management for clients for each
software product/functionality, as well as documentation release notes and step-by-step
processes for three types of documentation, as well as trouble ticket and system requirements reporting
• Oversee implementation of new software and system functionality.
• Utilize third party technologies, such as Go To Meeting for troubleshooting system issues.
Teresa L Davis-Green 2
3. • Run SQL reports for client billing, payroll, hours tracking.
• Provide system demo's, meeting with clients and potential clients, as well as assist sales with RFP's.
January 2001 to April 2006
Formula Telecom Solutions, Chesterfield, MO
Director, Service Bureau
Acquisition of Viziqor Solutions, formerly Daleen Technologies, Inc., Abiliti Solutions and Intertech Management Group.
Telecommunications software and service bureau provider. Report to Vice President
Responsibilities:
• Manage staff of six - Direct the activities of the Billing Operations department within the service bureau ensuring
overall strategy for department is met.
• Oversee integrated billing for six product types for multiple Fortune 100 and Fortune 500 customers, including
event rating/toll, billing and revenue assurance of all outputs and ensure contractual obligations and Service Level
Agreements (SLA's) are met.
• Lead and manage new implementations in the service bureau, work with project management ensuring project
tasks and implementation dates are met, work with IT on system and server setup, product management and
other implementation team members ensuring activities affecting the project and service bureau are sufficient and
on time.
• Key management team member leading disaster recovery planning and preparation.
• Key leader of the service bureau in SAS 70 certification.
• Manage third party vendor relationships and service level agreements.
• Business Analysis - developing, interpreting, reviewing, validating, documenting, and maintaining business and
functional requirements for clients.
• Provide bill cycle metrics and other results to key personnel
• Assist sales by giving presentations to potential new service bureau (Host) clients.
• Responsible for client retention.
• Work directly with Executives - both internal and external - and cross-functional team members.
January 1999 to January 2001
Intertech Management Group, Chesterfield, MO
Senior Billing Manager
Responsibilities:
• Directly improve efficiencies and reduce bill cycle performance for the department by implementing system
automation and revenue assurance practices
• Investigate and resolve billing and event processing issues for service bureau customers utilizing problem solving
skills
• Project manage and coordinate new client implementations, system bug fixes, enhancements and development
including configuration for our automated system
• Provide quality assurance and perform user acceptance testing of new code or functionality received by the
service bureau clients for their customized software
• Query data tables for reporting
• Design and implement BillingCentral website for clients to be able to access their billing information including
reporting, billing workflow and processing
January 1988 to January 1999
Mcleodusa, St. Louis, MO
Various Roles
Acquisition of Consolidated Communications, Inc, September 1998. Telecommunications provider of network, private
line, long distance services www.consolidated.com.
Consolidated has since become its own entity. See current position.
1998-1999
Billing Manager
Teresa L Davis-Green 3
4. Responsibilities:
• Oversee integrated IXC/LEC billing systems including Private Line Billing, Switched Services
Billing, CLEC Billing, Revenue Reporting Systems, Retail Operator Service Outclearing, and
Customized customer reports and services
• Manage staff of six employees providing day-to-day direction, performance evaluations and hiring of new staff
• Supervision of all revenue accounting and control functions including month-end close, revenue reporting/tracking
of special revenue analysis, and special message analysis
• Supervision of all message management collection from switches
• Coordinate system fixes, enhancements and development
• Billing and business analysis for process improvement and billing discrepancies
1997-1998 and 1992-1994
Consolidated Communications, Inc. St. Louis, MO
Billing Analyst
Responsibilities:
• New product roll-out including billing and training of approximately 100 sales staff in four markets
• Provide accurate and timely delivery of invoices
• Front-line support with customers
• Credit and collections for two products
• Reporting responsibilities for monthly revenue
1994-1997
Consolidated Communications, Inc., St. Louis, MO
Marketing Systems Coordinator
Responsibilities:
• Project leader for selection and implementation of a sales and marketing software package with implementation in
ten sales branch offices and corporate pricing department using Microsoft Project Management software,
customize and database design, implement system security measures and user setup, report-writing,
development of all training documentation, and end-user training of users on the new software, as well as contract
negotiation.
• System migration preparation of current database
• Participate in sales meetings and provided presentations Key participant with research firms and small groups to
assist with sales and marketing ad campaigns
1990-1992
Mattoon, IL
Payroll Analyst
1988 - 1990
Mattoon, IL
Accounting Clerk II
Systems and Third Party Vendor Experience:
DPI/Prism (AS400), CostGuard (IDI Billing), Nova (Surewest), StellarRAD, Quickbooks, Outlook, LOTUS Notes, Microsoft
Product Suite, Remedy, Marketing and Management Systems (MSM), EDS, Coeur Advantage, FTS (FTS-soft.com), OSG
Billing (Print Vendor), Missouri Business Forms and others.
Teresa L Davis-Green 4