1. Yihenew D Zemene
3660 Georgia Ave NW Washington DC 20011 phone 617 206 0120 Email.yihenew12@yahoo.com
I AM LOOKING BELL ATTENDANT POSITION
Professional Summary: Highlymotivatedandcompetentindividual withaproventrack recordof
achievingguestsatisfactionthroughdeliveryof exceptional services.Exceptionalabilitytogreetguests
and guide themefficientlywithinthe hotel andrestaurant, alongwithpolitelyandsafelycarryingtheir
baggage to and fromassignedrooms.Effectivelydetermines guests’needsandrequestsinatimelyand
professionalmanner.
AREAS OF EXPERTISE
• Check-in Support • First Contact Services • Information Provision
• Facilities Tour • Luggage Transportation • Requirements Determination
• Travel Directions • Hotel Facilities Promotion • Master Key Handling
• Premises Maintenance • Bell Carts Management • Supplies Stocking
KEY ACHIEVEMENTS
• Reorganizedthe frontdeskareatoprovide amore definedpassage forguests,resultingin
commendationfromthe supervisor, Singlehandedlygreetedandserviced16guestsat the same time,
duringa particularlybusydayat the hotel, Implemented“servicesintroduction”,afeature usedto
provide guestswithinformationonthe auxiliaryservicesof the hotel duringcheck-intime
• Holdthe record forthe highestnumberof satisfiedguests,earningthe Employee of the Yearaward
twice in3 years.
PROFESSIONAL EXPERIENCE
Bell/Man and Valet Attendant Supervisor
Double Tree Hotel WashingtonDCtransferto | 01/2013 to 2016
Sheraton hotel silverspringMD - Present
• Greetguestsuponarrival andprovide themwithinformationregardingfacilities
• Director escortthemto the frontdeskandassistthemwithreservationsorqueries
• Provide informationregardingthe hotel’sservicesanddirectthemtoappropriate placessuchas
restaurantsandgyms, Count luggage itemsandensure thattheyare properlyloadedontocarts and
carriedto guests’rooms, Take charge of keycards duringcheck-intimesandassistguestsbyfinding
theirrooms,Carriedlarge andheavyluggage loadsina safe mannerbyusingtrolleysordeliveringthem
by hand.Welcomed guestsandforinquiredif theyhadreservations.
• Ascertainedthatguests’luggageisproperlyplacedintheirrooms andthat all bagsaccountedfor
• Coordinatedthe servicesof housekeepinguponspecialrequests
• Arrangedfortransportationorvaletservicesforguests,byfollowinghotel protocols•Escortedthem
to the frontdeskand ensuredthattheywere serviced byanagent
• Securedguests’luggage duringthe checkinginprocessandloadedthemontobell carts
• Providedassistance tothe housekeepingdepartmentbycollectinglaundryandsupportingcleaningup
jobs, Ascertainedthe cleanlinessandmaintenanceof the lobbyandfrontdeskareas
EDUCATION
•CatholicCathedral HighSchool Ethiopia A.A–2004
•IT helpDesk CTI CareerTechnical Institute DC2014
•Pharmacy TechnicianLincolnTechnical CollegeBostonMA 2012
•Washingtondc foodand alcohol beverage handlercertificate2016