1. SUSANA V. LOMELI
853 S Myrtle Avenue  Yuma, AZ 85364  (602) 283-6010  esvielle@gmail.com
PROFILE-Hard-working, committedcustomerserviceprofessionalwith varied experiencein food
service, sales, andcustodial duties. Knowledgeable in all aspects of customerservice from food
preparation and sanitation to cash handlingandpromotions. Takes pride in listening carefully to the
customerto best determineneeds andfollowing through to ensuresatisfaction.
PROFESSIONAL HIGHLIGHTS
● Food service/production, sales, and
collections
● Data entry
● Cash handlingskills
● Telephoneorder entry
● Outbound calling
● PC literate – acquaintedwith MOS Word,
PowerPoint, Excel, internet andemail
usage
● Alphabetic& Numerical filing
● Words Per Minute 40
● Excellent customerservice
PROFESSIONAL EXPERIENCE
Customer Service
● Greeted customers enteringestablishments.
● Answeredcustomers'questions, andprovide information on procedures or policies.
● Requested andrecorded customerorders in person andthrough the drive through, and
computed bills.
● Computed charges for merchandiseorservices andreceived payments by cash orcredit card.
● Prepared merchandisefordisplayand arrangedshelves.
● Bagged purchases fortransport to vehicles.
● Resolved challengingcustomersituations in a friendly and professionalmanner.
● Issuedreceipts, refunds, credits, or changedue to customers.
● Assistedcustomers by providing information andresolving their complaints.
● Establishedor identified prices of goods, services or admission, andtabulatedbills using cash
register.
● Answeredincomingphonecalls andprovided information about the store.
● Opened andclosed cash registers, counting moneyandbalancingcash drawers.
Establishment Maintenance
● Performedbasic custodial services in customerdining rooms andrestrooms.
● Selected the mostsuitable cleaning materials for different types of flooring andsurfaces.
● Followed procedures for the use of chemicalcleaners andpowerequipment, in order to prevent
damageto floors and fixtures.
● Notified managers concerningtheneedfor majorrepairs.
● Replenishedsupplies, such as napkins, condiments, andbathroom items.
● Kept storage areas andcarts well-stocked, clean, andtidy.
WORK HISTORY
Assistant Wingate Yuma AZ 2015-2016
DOC Blood Systems Tempe AZ. 2014

2. SUSANA V. LOMELI
853 S Myrtle Avenue  Yuma, AZ 85364  (602) 283-6010  esvielle@gmail.com
Cashier/CSR Golden Corral Yuma AZ. 2012- 2013
Crew Member Donut Corral Foothills AZ. 2011-2012
Cashier Sombrero Yuma AZ. 2010-2011