1. Dawn Eppes
165 Manor Drive, Keysville VA  434-414-6826  dawn.eppes@ymail.com
Objective
To obtain a hospitality position that will enable my growth and development of management skills.
Experience
June 2011 Comfort Inn Suites South Hill, VA
Front Desk Clerk
 Answered and monitored multiple phone lines
 Delivered excellent customer service by making reservations,interacting with guestsand staff
 Managed guest check-ins and departures
 Generated salesreportson a weekly,monthly,and annualbasis
May 2004 Hampton Inn Farmville, VA
Housekeeper
 Cleaned a minimum of twenty guestrooms ranging from suitesto singles ensuring they were
immaculate and exceeded guest’sneeds
 Provided guests with clean towels,extra pillows, as wellas any otherneedsto make their stay at
our hotelcomfortable
 Stocked and replenished the housekeeping cartswith linens,towels and supplies needed to clean
the rooms
May 2000 Comfort Inn Burkeville, VA
Front Desk Clerk
 Greeted newguestsand satisfied their needsthrough excellent customer service techniques,while
assisting existing guests with their check-outs.
 Performed front office tasks that included processing daily reservations,reconciling daily
accounts,and maintained shift reports.
 Performed housekeeping servicesas needed
June 2000 Hampton Inn-Airport Norfolk, VA
Front Office Clerk
 Intercepting calls from returning guest and newguest to our hotel
 Welcoming guest to our hotelwith excellent customerservice
 Provided concierge services to the guest
Education
October 2013 Southside Virginia Community College–ABE classes to obtain
GED
Keysville, VA
Certifications and Credentials
National Professional Certification in Customer Service, CRC-Silver, OSHA, Tri-County Job-
Readiness Training Program