Rishil M is seeking a challenging IT support position. He has over 7 years of experience in desktop support, technical support, and computer hardware engineering. He is proficient in Windows, Microsoft server software, networking, Active Directory administration, and troubleshooting hardware and software issues. He has an MCSE and CCNA certification and is currently employed as a Desktop Support Engineer at Arabian Shield Insurance in Riyadh, Saudi Arabia.

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Rishil M
Desktop Support Engineer
Arabian Shield Insurance
Email:Rishil_rishi@hotmail.com
Mobile: +966 535875272
OBJECTIVE
Seeking challenging profile that offers the opportunity to explore new avenue in the corporate
world by utilizing my domain knowledge.To be a successful professional in a progressive organization
for Mutual Growth, Prosperity and Fulfillment.
Professional Summary
Excellent client facing skills, natural problem solving and analytical skills and able to Contribute to
the development of best practice, procedures and policies within a company. Currently looking for
a suitable IT support position with ambitious company or Organization Installing & configuring
modems Attending breakdown calls and providing onsite IT maintenance & service support
installation and configuration of PC Hardware, software Installing and configuring as like Windows
XP/7/8 and 2003 & 2008 server
Education
 Diploma in Computer Engineering from Technical Education board Govt. of Kerala in the year
2009
 12th from HSC: Board of Public Examinations, Govt. of Kerala 2006
 10th from Public Examinations Govt. of Kerala in the year 2004
Certifications
 Diploma in computer System Maintenance
 MCSE (Microsoft Certified Systems Administrator) ID:-5873750
 CCNA (Cisco Certified Network Associate)
Trainings
 Attended Hardware & Networking training in Asico
 Attended Network Security training in Asico
Strengths
 Hard work & passion to succeed
 Dedication and positive attitude towards life
 Ability to work in a team, motivate and inspire others
 Willingness to learn.
 Rational and intuitive thinking.
 Customer focused approach and pro-activeness. Good project management skills.
Work Experience
Arabian Shield Cooperative Insurance Company Riyadh, Saudi Arabia From
Feb’05-2011-till date
Desktop Support Engineer
 Install, upgrade, support and troubleshoot XP, windows 7, windows 8 and Microsoft office
2003,2007,2010,2013 and any other authorised desktop applications

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 Install, upgrade, support and troubleshoot enterprise applications hosted on windows server
2003/2008
 Troubleshooting system start up and user login problems
 Software’s installation
 Desktop performance monitoring and optimization
 Active directory management (adding and configuring new workstations and setting up user
accounts to provide authorizations)
 Domain users creation and giving Privilege to Users
 Take ownership and responsibility of queries, issues and problems assigned
 New user Email creating (Exchange server 2003)
 Outlook configuration and troubleshooting
 Managing and troubleshooting access to shared folders
 Performed routine maintenance on all user accounts, data files, etc.
 Troubleshooting hardware/networking/OS related queries of our branch customers Over
Phone/Remote control
 Provided advanced technological assistance to attend incoming calls by using IT helpdesk handset
or remote desktop assistance.
 Antivirus support
 Installing & Configuring new devices such as desktops, laptops, Printers (local & Network) and
Scanners.
 Reviewing system logs
 System security management
 I will Coordinate and with vendors and support staff that provide hardware / software / network
problem resolution
 Installs, configures & troubleshoots wireless access points for end users using wireless connections
 Works with other IT team members regarding new branch builds and upgrades
Binsaidan computers -Riyadh, Saudi Arabia From Jun ’09 2010–Feb’ 02
2011
Technical Support
 Server installation and configuration of different vendors like HP, Dell
 New and additional server RAID creation and OS installation.
 Installation and administration of Microsoft windows Active Directory
 Configuration of DNS and DHCP
 Creating and managing user accounts and groups
 Installing and configuring wireless routers and access points
 PC and Laptop OS and Software Installation and troubleshoot problems
 Network cabling
 Installing and configuring network printers and scanners
Data Hard Info Systems Cochin, India From Jnu’ 2008 Dec’2009
Computer Hardware Engineer (Part Time)
 Expertise hands in troubleshooting of Computer hardware related problems
 Design and oversee the production of computer hardware equipment.
 Test and re-test parts to ensure they work properly.
 Identify and isolate defects.
 Design and develop the software systems that control computers.
 Design and test circuits and other electronic components.
 Test work and refine processes.
 Integrate components into the final design.
 Evaluate the effectiveness of the design and change if necessary.
 Estimate cost, reliability, and safety factors.
 Use computers extensively to produce and analyse designs.
 Generate specifications for parts.

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 Control the efficiency of processes.
 Supervise technicians and other engineers during development phase..
 Analyse information and recommend appropriate hardware to users.
 Design support peripherals, including central processing units (CPUs), support logic,
microprocessors, and custom integrated circuits, and printers and disk drives.
 Specify power supply requirements and configuration.
 Retrieve data for analysis of system capabilities.
 Skills
 Excellent technical knowledge of pcs and desktop hardware.
 Good Knowledge On OS Imaging
 Configuring and troubleshooting remote connections
 Configuring and troubleshooting Internet Explorer
 Basic configuring and managing DNS and DHCP
 Scheduling tasks
 Monitoring the ongoing traffic’s on Network.
 Monitoring the traffic’s utilization on Network.
 Active directory domain Services
 Configuration of LAN & WAN
 Knowledge on Microsoft exchange server 2003/2007
 Resolving issues related to application customization
 Identifying and troubleshooting problems related to security permissions
Personal Profile
Nationality : Indian
Visa Status : Employment Visa (Transferable)
Marital Status : married
Date of Birth : 14-May-1988.
Current location : Riyadh, Saudi Arabia.
Notice Period : One month.
References
Will be furnished upon request
Declaration
I do here by declare that the above written particulars are true to the best of my knowledge and belief