1. MOHAMMEDRIZA SHIRUR
Email: rizashirur98@gmail.com
Mob: +91 7676129090
OBJECTIVE: Seeking for a Window Administation support position in organization where my knowledge will be
challenged and desire to contribute towards organization will be continuously boosted by newer responsibilities.
SYNOPSIS
 An enthusiastic IT professional with 2 years of System Engineering, betterment of End-User-Computing (EUC)
experiences and infrastructure support. Ability to quickly understand the OS/Application/Computer-
hardware/Network issues and either provide right resolution or if the concern is out of support-scope of EUC, co-
ordinate with right team to get issue resolved.
Skill Set
Windows Server Administration
• Adopt knowleddge in configuring and troubleshooting
Windows Servers.
• Deploying Software’s on Windows Server 2012
• Installing and configuring roles in Server’s Active
directory,DNS,DHCP
• Create and managing users and groups in Active directory .
• Experience in Outlook configuration and resolve the issues
• Experience in database backup and restoration on Mysql and
MS-SQL.
• Installing Hyper-V Role and creating Vm’s in Hyper-v using
Server-2012.
• Managing user and groups in Active directory.
Desktop Support
• Good knowledge in assembling PC’s & Laptops various brands
of hardware components : Desktop all Model Laptop
• Assembling & Dissembling all Hardware Components Desktop
& Laptop
• Operating systems Like, Windows Vista, Win XP, Win 7, 8, 10,
Win server 2003, 2008, 2012, Linux Redhat, Ubuntu, Mac
• Installation and configuration of operating systems like,
Windows Vista, Windows XP, Windows server 2008, 2012
• Installation of antivirus and License & Updating (McAfee,
Norton, kespersky, NP, Quick Heal)
• Installation & Configure printers ( HP, Cannon, Epson,
Panasonic, Samsung)
• Installing and configuring network printers
• Windows Server User creation and configuration
• Knowledge in performing backup and restore
• Installation of packages and software like, MS Office 2000, XP,
2003, 2007, Acrobat Photoshop, CS5, Coral Draw,
Resume of MohammedRiza Shirur / Page 1

2. Networking
Dreamweaver, 3D Max, AutoCAD
• Basic knowledge in analyzing and troubleshooting
• Windows OS related problems
• Network related problems in LAN, Creating and managing
users
Ms Outllok Configure
• knowledge in MS Office outlook & Configuration Outlooks
Creating Accounts
• Outlook Backup of PST files
• Troubleshooting the Outlook Problems
• Outlook Troubleshooting
Email Client Administration • MS Outlook and Outlook Express
Remote Administration Tools • Teamviewer, Aammy Admin,Putty.
Ticketing Tool • Service Management Suit
Programming Language
• Programming in C, Embedded Programming.
• Java, Basic Mysql.
Strengths
• Very good at managing escalations and providing resolutions to
escalated issues.
• Ability to work under pressure and handling technical queries
from End-Users to their satisfaction
• Ability to learn and adopt the chages in infrastructure quickly
• Ability to manage hirgher SLA and ratings.
Certifications Cources
ROOMAN INSTITUTE Belgaum
• Hardware & Networking (A+ & N+)
• MCITP (Microsoft Certified IT Professional)
• CCNA (Cisco Certified Network Administrator)
• REDHAT (Linux)
Work Experience 1
SYSTEM ENGINEER From Feb 2016 to Till Present
RESOURCES (PUBLICISGROPUE)
Role: System Engineer
Client: Expicient Soft Pvt Ltd & MSL2020 (Feb 2016 To Present)
Responsibilities:
Desktop Support:
• Adopt knowleddge in troubleshooting Windows 7, Windows XP.
• Experience in Outlook configuration and resolve the issues.
• Knowledge in Office 2013 product activation using office 365.
• Assist end-users migrate to network during acquisition.
• Network connectivity issue, Troubleshotting.
• Remote support for Windows and application related issues.
• Providing End User Support for Internal User.
• Installing and Configuring IIS.
• Installing Various Software’s Apach,Tomca, Eclips IBM Strelings, SQL Developer, .
• Knowlege in Taking DB Backup and Restoring in Mysql and MS-SQL.
Resume of MohammedRiza Shirur / Page 2

3. • Install MS-SQL ,MYSQL servers and create the database.
ITIL Process:
• Managing Ticketing tool Service Management Suite.
• Handling SLA Violation.
• Knowledge in Incidents and problem management.
Windows Server Administator:
• Adopt knowleddge in Installing and troubleshooting Windows Servers.
• Create and managing users and groups in Active directory .
• Reset the User Password in Active Directory.
• Installing and Configuring IIS.
• Installing and configuring roles in Server’s Active directory,DNS,DHCP.
• Applying Destop Wallpapers using Group policy.
• Server Monitoring.
• Responsible to take the Backup of Daily and weekly.
• Schulding the backup for daily basics.
• Deploying Software’s on Server 2012
• Install Apache,Tomcat,PHP,Java. Create Logfiles on PHP.
Linux Administator:
• Installation and configuration of various linux like Redhat,Ubuntu,CentOS.
• Installing Ip tables and open ports using Iptables.
• Managing Linux Prodction Server.
• Adding user name and group in the linux
• Changing Minimal mode desktop to GUI Mode.
Work Experience 2
Desktop Support Engineer From May 2014 to Aug 2015
TVS ELECTRONICS PVT LTD BANGALORE
Role: System Engineer (Desktop Support Engineer)
Client: TVS Electronics Pvt Ltd (May-2015 To Aug-2015)
Responsibilities:
I am working as a Customer Support Engineer in TVS – ELECTRONICS PVT LTD It is basically a construction company
dealing LENOVO. I’m Work as (FIELD ENGINEER (on site) ). Our company gives as LAPTOP & DESKTOP only service
warranty & out of warranty, I’m work as filed engineer on site replacing a parts on site customers, Door to Door Service
Troubleshooting, Assembling PC’s & Laptops, Hardware Installation as a Assembling & Dissembling. Our Company support
Only Hardware support & Software.
Roles & Responsibilities:
• Assembling & Dissembling Desktop & Laptops
• Installing software’s Antivirus & Drivers
• Configuring LAN Networks
• Server Configuring (Client, users, OG, Groups)
• Diagnosing the laptops
• Troubleshooting PC & Laptops
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4. • Onsite (Door to Door) Service of laptops
• Customer Support Service
Work Experience 3
Desktop Support Engineer From (May-2014 To Mar-2015)
PC CARE HARWARE SALES & SERVICES Belgaum
Role: System Engineer
Client: PC CARE HARWARE SALES & SERVICES
Roles & Responsibilities:
I am working as a Customer Support Engineer in PC CARE HARWARE SALES & SERVICES It is basically a construction
company dealing with Institutes And Colleges. Computer Troubleshooting, Assembling PC’s, Operating System Corrupted,
Hard Disk Problems, Hardware Installation as a Assembling & Dissembling, RAM Problem, Processor Etc. Device
Configuration & port Settings, Laptops Repair & Troubleshooting, Printer Installation, Configuring on Network. PC
Diagnostics and Maintenance, Anti – Virus Management as a Installation NP, Avasta, Kesparsky, Avire, E-scan etc. Network
Configuration & Troubleshooting & Management, Modem Installation & Configuration Router, Switch.
Roles & Responsibilities:
• Installation and Configuration of Win XP, Win 7, 8, 10, Win 2003 server
• Troubleshooting the users Issue Facing and rectifying the errors as soon as possible
• Checking and updating the OS used
• Installing antivirus and updating
• Installing all the software used by the users
• Data Backup
• Updating Antivirus.
• Installation of Printers & Troubleshooting
• Checking the Connectivity between the Web servers.
• Checking the Application
• Backuping (ntbackup)
• Co-orientating with the Remote centers to resolve their Connectivity Problem.
• Monitoring the servers and Network
• Calling the centers facing connectivity problems when they experience any problem and clear the problem.
Area of Interest
• Windows, Linux, Networking, Windows server.
• Pic Microcontroller
Education
• R.N.Shetty Ploytechnic Belgaum. Diploma in Computer Science (2010 to 2014)
• SSLC in G.A High School Belgaum 2008
Brief About Me
Resume of MohammedRiza Shirur / Page 4

5. • A keen learner, and potential to achieve desired goals, love challenges, Communication & Presentation skills,
Creative, interactive, and an all-around hard worker.
• Strong communication and people skills, both written and verbal.
• Ability to maintain a reliable and methodical approach to support and documentation.
Personal Particulars
• Languages Known : English, Hindi, Kannada, Marathi.
• Marrital Status : Single
• Date of Birth : 12-July-1992
• Strength :Willing to learn new things,Optimistics.
Address:
No: 35th
main, 5th
cross Dollor Schem
Colony, BTM 1st
Stage, Madiwala
Banglore-560068.
Place: Bangalore Regards,
Date : MohammedRiza Shirur
Resume of MohammedRiza Shirur / Page 5

6. • A keen learner, and potential to achieve desired goals, love challenges, Communication & Presentation skills,
Creative, interactive, and an all-around hard worker.
• Strong communication and people skills, both written and verbal.
• Ability to maintain a reliable and methodical approach to support and documentation.
Personal Particulars
• Languages Known : English, Hindi, Kannada, Marathi.
• Marrital Status : Single
• Date of Birth : 12-July-1992
• Strength :Willing to learn new things,Optimistics.
Address:
No: 35th
main, 5th
cross Dollor Schem
Colony, BTM 1st
Stage, Madiwala
Banglore-560068.
Place: Bangalore Regards,
Date : MohammedRiza Shirur
Resume of MohammedRiza Shirur / Page 5