Shailesh Panmand is a Desktop Support Engineer with over 2 years of experience providing technical support to users in financial and customer service industries. He holds a JCHNE certification and has worked for Ek Wireless and IT SouOk, where he installed and configured operating systems and applications, managed hardware and printers, performed troubleshooting, and provided helpdesk support. He is seeking a new opportunity to utilize his IT and desktop support skills.

1. Resume
Shailesh Kailas Panmand
Mobile :+91 7208666263
E-Mail: shailesh.panmand@gmail.com
Professional Snapshot
Skilled Desktop Support Engineer with 2+ years of experience in providing comprehensive technical
support to end-users in financial, customer service industries. Successful in installing, upgrading, and
configuring innovative applications on Windows operating systems and providing technical support to
optimize workflows and minimize business interruptions. Seeking to utilize expertise in information
technology and desktop support to take next career step with a highly respected firm.
Certifications
• Holds JCHNE Certification from Jetking Institute.
Experience (2+ years)
• 1.5 year of experience in Ek Wireless pvt. Ltd. Mumbai.
• 6 Months of experience in Veer Tech. Mumbai.
Core Qualification
• Service Level Management
• Maintenance and Repairs
• System Security
• Inventory Management
• Customer Service
• Applications Support
• Troubleshooting
Technical Skills
Hardware & Operating
System
: PC and their troubleshooting, Installation of O.S: Windows XP & Win 7,
Printers (Dot Matrix, Inkjet and LaserJet) and their troubleshooting basic,
Resource sharing as Printer, File Folder & Drive,
MS Outlook & Ex. Outlook configuration/troubleshooting,
MS Office Applications.
Network (N+)
Windows Server 2008
(MCITP)
:
:
Cabling & Crimping for systems, Topologies, IP Addressing.
Installation and Configuration of Windows 2008 Server,
Installation and configuration the Active Directory,
Installation and configuration the DNS & DHCP server.

2. Organisational Exposure
Ek Wireless pvt ltd.: Since May 2014 to Feb 2015
Designation: Desktop Support Engineer
Job Responsibilities:
• Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications,
hardware, and peripheral equipment.
• Installation and Configuration of Outlook Express & Microsoft Outlook 2007.
• Antivirus Management, Client Security maintaining the detailed and latest virus records, as
per, on which computers does the virus attacked on which date and how the problem was
solved.
• Handling LAN printer or local printer.
• Perform PC/Printer setup configuration and troubleshooting.
• Coordinate and execute preventative maintenance and remedial repairs on computers,
laptops, printers, and peripherals.
• Return defective equipment to maintenance inventory, document customer repairs, and
maintain and restock parts inventory to maintain spare parts levels.
• Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs,
or notebooks with authorized access to network.
IT SouOk: Since Dec 2013 to April 2014
Designation: Desktop Support Engineer
Job Responsibilities:
• Installed, upgraded, and verified hardware and software applications. Installation of Operating
systems (Windows XP, Windows 7 and Window 2008 Server).
• Managed laptops, desktops, and printers companywide. Perform PC/Printer setup
configuration and troubleshooting.
• Coordinate and execute preventative maintenance and remedial repairs on computers,
laptops, printers, and peripherals.
• Return defective equipment to maintenance inventory, document customer repairs, and
maintain and restock parts inventory to maintain spare parts levels.
• Monitor, operate, manage, troubleshoot, and restore service to terminal service clients or PCs
with authorized access to network.
• Antivirus Management, Client Security maintaining the detailed and latest virus records, as
per, on which computers does the virus attacked on which date and how the problem was
solved.
• Installation and Configuration of Outlook Express & Microsoft Outlook 2007.
Educational Qualification
 T.Y.B.com (March 2011) with Pass Class from University of Mumbai.
 H.S.C. (March 2008) with Second Class from University of Mumbai.
 S.S.C. (March 2006) with Second Class from University of Mumbai.

3. Personal Dossier
Date of Birth : 13 May, 1991.
Hobbies : Playing Cricket.
Marital Status : Single.
Nationality : Indian.
Languages Known : English, Hindi and Marathi.
Residential Address : Panchratna Chs, B-301, Sane Guruji Marg, Chinchpokli, Mumbai-
400012.
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of the above-mentioned particulars.
Shailesh Panmand