Dear Sir / Mam. I am writing to express my interest in IT Support position. My combinitation of creative talent, technical expertise, and experience managing both writers and projects. I have developed and implemented edition standards for style and quality that are used by both writing and edition team IT, and technology. Experience has taught me how to build strong relationship with all departments at any organization. My cover letter detailing my qualification for this position and my resume are attached for your review. I can be reached any time via email er.parthivdave@gmail.com or cell phone number +91-9275066603. Skype ID:- parthiv,dave

1. System Administrator : 1
Parthiv Dave
RH-15, Kirti Appartment, B/H. Sankarda Hall, Ranna Park, Ghatlodia, Ahmedabad, Gujarat, India. Pin Code :- 380061.
Email Add: parthiv_dave3186@yahoo.com. Mob: +91- 9275066603. / +91-8866186600.
Summary:
Currently working as a System Engineer and involved into implementation, trouble shooting and administration of various IT infrastructure
projects. Seeking a quality environment where my knowledge and experience can be shared and enriched. I am currently looking for a
Networking / System Administrator position in industry that will challenge my skills and provide room for growth and advancement contributing
to the best of my abilities.
Personal Information:
• DOB: - 3rd
January 1986.
• Marital Status: - Unmarried.
• Hobbies: - Painting, Cooking, Photography and Traveling.
• Languages Known: Gujarati, Hindi and English.
Academic Qualification Profile:
• B. COM From Gujarat University in 2007.
• MCA - PG DCA From SITD Institute in 2008 - 2010.
Professional Certification:
• Cisco Certified Network Associate With 95.8 %.
• Cisco Certified Network Professional with 92.8 %
Accomplishment:
• Received number of great appreciations as a IT Support Engineer for WIPRO Infotech.
• WIPRO Certified ITIL Ver 3.0 with 72.5 %
• Received Spot award 2011 as a Onsite IT Support Management.
Trainings Attended:
• Business Communication: Wipro InfoTech (India –Ahmedabad).
• Windows Server 2003: Wipro InfoTech (India –Ahmedabad).
• Data Communication L1: Wipro InfoTech (India –Ahmedabad).
• MCSE from Bascom Bridge Institute.
• RHCE from Bascom Bridge Institute.
Areas of Proficiency:
• Team Management
• Operation and People Management
• Installation All Kind of Operating System, Software and Hardware Parts.
• Windows Server 2003 / 2008 / 2012 and Exchange Server 2003 Installation and Configuration.
• Hands on experience of Server Backup.
• DNS Server and DHCP Server installation and configuration.
• Windows Domain Service Installation, Configuration and Administration.
• Installing, Configuring and Administering Active Directory and User Accounts.
• Creating an OU Structure and Group Policy.
• Have Good Knowledge of Routing Protocols, VLAN and access-list.
• Hands on experience of physical LAN setup, cable crimping & network rack installation.
• Hands on Experience with installation and administration Ms Outlook, taking the backup of PST file.
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2. System Administrator : 2
• Basic Knowledge Cisco Network.
Professional Experience:
Organization: Elco Global Solutions Pvt Ltd.
Period : Jan 2014 To Till Date
Responsibilities:
• Handling and Managing Windows server 2003 / 2008 / 2012.
• Support LANs, WANs, network segments, Internet, and intranet systems.
•
• Ensure design of system allows all components to work properly together.
•
• Maintain the peripherals, such as printers, that are connected to the network.
• Adding/deleting/modifying user account information, resetting passwords and assiginig GPO as per HR
requisition..
• Back-up and recovery for critical data
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as
well as printers.
• Solely responsible for all IT decision making, support and administration at a site of more than 200
‘demanding users’ in a fast paced architectural and engineering environment.
• To meet with the required service level components, standards and sales targets, to develop the team
to ensure delivery of a consistently superior customer experience by highly knowledgeable.
• Work very closely with team members to solve customer problems. Also needs to understand User's
problems and weaknesses and address these. Offers solutions and suggestions for process and
product improvement to management.
• Evaluate and modify system's performance, Analyze and isolate issues & Troubleshoot problems
reported by users.
• Administrator for computer management systems and active directory group policy.
• Direct, schedule and coordinate the daily activities of employees providing support to computer users.
• Coordinate help desk requests and ensures compliance with service level agreements.
• Responsible for research and development projects on new software, hardware and configurations.
• Troubleshoot server operating system, network hardware and network application errors.
• Provide detailed documentation of daily activities to Technical Services Coordinator.
• Perform other related work as required.
Position : System Administrator.
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3. System Administrator : 3
Organization: Dynacons Systems and Solutions Ltd.
Period : Aug 2013 To Jan 2014
Project : Central Bank of India, Ahmedabad.
Responsibilities: • Provided technical support, including identifying problem incidents with their subsequent
resolutions.
• Assisted company personnel with desktop operation, including both hardware and software –
Provided employee training and instructions (through presentations) regarding basic operation of
software and hardware, technical support and quality standards.
• Supervised and performed installation of new IT network equipment and system software.
• Administered creation of IT accounts and computer systems and offered support.
• Updated management on a regular basis through reports and presentations and via email,.
• Maintained company peripheral network devices regularly, including printers and scanners.
• Tested the IT networking systems, monitored the performance of network servers and maintained
firm’s computer systems.
• Ensured functionality of desktop systems throughout departments through frequent evaluations
and routine maintenance.
• Planned and executed routine repairs and system upgrades.
• Made use of helpdesk systems to prioritize work-load and update queries and calls.
• Documented and maintained supply of all required inventory.
Position : OnSite – Sr. Desktop Support Engineer.
Organization: HCL Infosystems Ltd.
Period : Jan 2013 To Aug 2013
Project : Central Bank of India, Ahmedabad.
Responsibilities: • Provided technical support, including identifying problem incidents with their subsequent
resolutions.
• Assisted company personnel with desktop operation, including both hardware and software –
Provided employee training and instructions (through presentations) regarding basic operation of
software and hardware, technical support and quality standards.
• Supervised and performed installation of new IT network equipment and system software.
• Administered creation of IT accounts and computer systems and offered support.
• Updated management on a regular basis through reports and presentations and via email,.
• Maintained company peripheral network devices regularly, including printers and scanners.
• Tested the IT networking systems, monitored the performance of network servers and maintained
firm’s computer systems.
• Ensured functionality of desktop systems throughout departments through frequent evaluations
and routine maintenance.
• Planned and executed routine repairs and system upgrades.
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4. System Administrator : 4
• Made use of helpdesk systems to prioritize work-load and update queries and calls.
• Documented and maintained supply of all required inventory.
Position : OnSite - IT Support Engineer
Organization: WIPRO Infotech Ltd. (On roll)
Period : May 2012 to Dec 2012.
Project (2): Vodafone India service pvt Ltd.
Responsibilities:
• Configuration and troubleshoot systems/applications on windows environment.
• Configuration and troubleshooting of MS outlook 2003/2007.
• Attend S1, S2 user’s calls and e-mails related to IT issues.
• installation, security, fault finding in windows Vista, XP with all clients systems,Configuration of AVAYA
Phone.
•Maintain of all Computers and equipments and solving all kind of Software and Hardware related problems
and Printers troubleshooting.
•Installing & configuring softwares –Oracle CRM, CCC, Citrix, Egain etc.
•Installation and maintenance of machines. Updating of antivirus patches on the client systems.
Position : Desktop Support Engineer - L2
Period : Dec 2010 to May 2012
Project (1) : Cairn Energy India Ltd, Rajsthan.
Responsibilities: • Manage IT Service Management functions including Change Management, Problem Management,
Incident Management, IT Helpdesk Management, SLA Management and Vendor Management.
• Configuring and troubleshooting all Black Berry mobile phone.
• Providing support end-users on Windows XP and Win – 7, Hardware and any software related
issue.
• Support and Respond On-Call site to site for desktop end user issue.
• Analyze, Install, Modify, and Repair PC Software, Operating System.
• Responsible for Update all latest Patch Services (PC and Windows Application).
• IT infrastructure for Project setups & rollouts
• Work closely with the assigned Project / IT implementation plan for timely delivery of business.
• Providing Project setup and network connectivity to RIG (Weatherford and John Energy)
Movement activity for Drilling Department.
• Meet internal customer expectations and meet with them regularly for feedback.
• Lead the responsibility from the front and be hands on Manager.
• Monitoring and ensuring SLA commitments by various service providers
• Vendor Management and H/W and S/W Asset Management.
• Coordinating multiple tasks and projects at one time.
• Provide system administration and support.
• Weekly Planning & scheduling for the customer meetings/projects implementation.
• Communicating & supporting the Customers for their day-to-day requirements.
• Generate MIS reporting according to the business commitment
• Ensures team members acquire necessary skills and performance attributes, in line with business
and personal development needs
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5. System Administrator : 5
• Follow up and escalate IT related issues to concerned team.
• Manage Customer Support to achieve the committed SLA.
• Monitoring and ensuring SLA commitments by various service providers
• Ensuring adequate FMS staffing level on-site at all times, monitoring warranty/AMC details to
notify necessary contract renewals, Service Provider contract review and re-negotiation, contract
performance monitoring.
• Monitor the incidents for quality standards, provide inputs real-time.
Position : Desktop Support Engineer - L2
Organization: Empower Industries India ltd. (WIPRO Off role)
Period : Jan 2009 to Nov 2010.
Project (2) : KOTAK MAHINDRA BANK LTD.
Responsibilities: • To provide IT (Onsite) support for WIPRO Customer’s Kotak Mahindra Bank Ltd Servers, Systems
and Network related calls, Outlook client configuration, Server Backup, All Users Backup and Daily
McAfee Anti-Virus updating & troubleshooting as per schedule.
• Responsible for maintained and up gradation assets details all around 250 Desktops, 55 Laptops.
• Vendor communication.
• Eligible to handle MS Windows Environment providing system admin support for enterprise
applications and Network Design.
• Performance Tuning, file System Maintenance, High Availability solutions, Backup and Recovery.
• Monitored and set procedures for compliance with Business rules and quality requirements.
• Repairing to Hardware Parts which are out of warranty systems.
• Monitoring & managed Network Connectivity.
• Managed, up gradation and maintenance Online Applications and Banking security Software.
• Resolved any kind IT related Problems to remote Branches in entire of Gujarat by using LANDesk
Management remote software.
• Responsible to take 15-18 calls per Day. User & Customer Management, Monitoring of the
Helpdesk activities, Determining and assigning severity levels to each of then calls.
• Coordinating with Field Engineers.
• Logging in calls, tracking each call to resolution, Call Escalation, Preparing MIS Report, and Report
Generation. (Daily, Monthly), Analyzing the call statistics.
• Experience in Multi location handling / co-ordination / Technical Support / Remote support.
Position : Desktop Support Engineer - L2
Period: Oct 2008 to Jan 2009
Project (1): Max New York Life Insurance Corp Ltd.
Responsibilities: • To provided IT support (Onsite) for WIPRO Customers (MNYL) servers, systems and network
related calls, lotus notes client configuration, system backup, VPN applications and daily anti-virus
updating as per schedule.
• Responsibility for all system assets details up gradation, vendor communication.
• Eligible to handle MS Windows Environment providing system admin support for enterprise
applications and Network Design.
• Performance Tuning, file System Maintenance, High Availability solutions, Backup and Recovery.
• Monitored and set procedures for compliance with Business rules and quality requirements.
Position: Desktop Support Engineer – L1
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6. System Administrator : 6
Organization: Mangalam InfoTech Ltd.
Period: Nov 2007 to Aug 2008
Responsibilities: • Create, test and assign government approved security templates to GPO´s using GPMC.
• Daily system checks and monitoring of McAfee Enterprise Anti Virus updates and distribution
through the McAfee EPO console with 4 site repositories, Monthly MS Security patching using
Patchworks Patch link program to download and schedule distribution system reboots on all
workstations and designated servers.
• Daily System Checks of all attached disk arrays, tape library devices and server backup operations.
• Monitor and manage DNS servers in 5 separate domains. Install, configure Exchange servers 2003,
Maintain, monitor and resolve all Storage Management systems.
• Disaster Recovery of 80 systems to Mangalam InfoTech Ltd. Migrated Domain to Active Directory.
• Managed with Download and upload Documents via ftp Server.
Position: Tech Support Executive
ROLES PLAYED : - Solving OS and Network, Outlook problems.
- Installation of Operating Systems, Software and Local and Network printers.
- Coordinate with the team to provide good quality of service
- Deploy Operating systems, Service packs and office applications
- Weekly taking Back-up using ntbackup.
- SMS and SCCM issues checking and fixing.
- Active Directory users and groups management.
- Group Policy management using GPMC and RSOP.
- Creating users with roaming profile.
- Troubleshooting Active Directory replication problems.
- Disk capacity planning using disk quota and monitoring the Disk usage and maintaining the file System.
- Installing and configuring the AV with latest Updates.
- Attending and closing the request as per SLA.
Areas of interest: System Administrator and Operation Management.
Key Strength :  Confidence, Sincere and Hardworking.
 Time management skills.
 Keen to learn
 Trouble shooting skills.
Declaration:
I hereby declare that the information given above is true & to the best of my knowledge. I request you to consider my profile for the said
position. I am looking forward for a long term employment and a challenging roll in any good company.
Date: - Your’s faithfully
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7. System Administrator : 7
Location: - Ahmedabad Parthiv Dave
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