This resume is for Ravi Kumar Rathore, who has over 5 years of experience in IT support roles. He has worked as a system administrator and desktop support engineer for various companies in Delhi. Some of his responsibilities have included managing Windows server domains, networking equipment, email servers, and providing technical support to users. He has technical skills in Windows server, networking, Cisco routers, and several Microsoft and Linux applications. He holds an MCSE certification and diplomas in computer hardware and networking. He is looking for a new opportunity as a desktop support engineer or system administrator.

1. Resume
Ravi Kumar Rathore
Permanent Address: Current Address:
Vill-SARSWA post-Daurala H.N.-149/21, Gali No.-1
Dist-Meerut U.P. (INDIA) Rajnagar, Gurgaon
Pin Code: 250221 Haryana Pin- 122001
Mobile: +91-8447929033 Mobile: +91-8447929033
Mail-ID: nrrkumar991@gmail.com
A young, dynamic and qualified IT professional, having initiated the career on Aug 2008, in IT
sector, involved in Installation, Configuration, Administration, Operation and Service Support of
System/Database Servers, Network (LAN/WAN) and IT Assets (Hardware & Network Equipment,
Protocol), gaining professional experience & expertise in Configuration of Windows OS, Cisco
Routers, Microsoft Enterprise Server and Mail/Web Service
Seeking to consolidate the acquired skills and expand competence through challenging
opportunities
DESKTOP SUPPORT ENGINEER/SYSTEM ADMINISTRATOR
Target sector: IT / User Industry
EXPERIENCE (Total Exp. 5+ years):-
• June 2015 to till date in Richi Circuitronix Pvt. Ltd. As IT Support
Personnel.
About the company: This is an MNC have offices across many Countries like China, Hong
Kong, Germany, Philippines, Maxico with head office in USA. It basically deals in PCB
manufacturing and export. In India it is Sales team sit and handle an important chain of
business.
Roles and Responsibilities:
 Handling Server 2012 R2 Domain Environment.
 Handling all the server services like DNS DHCP Active Directory.
 Handling all the network including Hardware firewall, Internet, IP Phones.
 Create and apply Rules and policies regard the IT requirement in the office.
 Configure of Exchange server Emails and troubleshooting related Exchange mails
like Password change, Archiving, Indexing, OST/PST maintenance ETC.
 Taking care of all IT Related assets like Laptop, Printers, Scanners.
 Issue new assets to users and make inventory details of IT devise like Blackberry,
IPhones, Laptop, and Data cards.
 Troubleshoots all the IT Problems
 Provide all kind of technical support to our Philippines office.
Achievements:
 Setup New Server and install it with Server 2012 R2 OS.
 Install Active Directory and create DC and ADC.
 Setup VOIP server and configure all client IP Phones.
 Winner of “Employee of the Quarter Award within one year.
 Install and Configure Hyper-V to create more Servers in single Physical Server

2. Mobile: +91-8447929033 Mail-ID: nrrkumar991@gmail.com
 Reestablished Wireless Network in the Office with install some new devices.
 Setup Wing FTP server for Official file sharing within and outside the office, and also
secure them not to misuse of official contents.
• 21 October 2013 to June 2015 in La-Med Healthcare Pvt. Ltd as
system administrator.
About the Company: Previously knew Lakhani Medicare Pvt. Ltd, a part of Lakhani
Vardaan group. It’s a leading manufacturer and exporter of IV Cannula and surgical items.
Roles and responsibilities:
 Handle windows server 2003 domain environment
 Working in Active Directory, DHCP, DNS, and Mail Server
 Installing and testing software upgrades
 Installing and supporting Microsoft applications
 Create and apply rules in software firewall to prevent misuse of internet.
 Provide all kind of support of computer hardware and networking equipments
 Install all kind of engineering and design related software’s like AutoCAD, Coral
Draw.
 DVR Implementation and Support
• 1 August 2011 to 30 April 2013 in OA Compserve Pvt. Ltd. New Delhi.
• About the Company: This Company provides the Engineers and IT related materials to
the different companies
• Worked in Mitra Industries Faridabad as L1 Desktop Support Engineer as Resident
Engineer from 1 Aug 2011 to 30 April 2013.
Roles and Responsibilities:
 Providing Network and Server Support
 Worked on Microsoft Windows Server 2003 and Microsoft Windows Server 2008
 Worked in Domain environment
 Firewall support (Monitor all users activity of Internet usage and mails, also
responsible for all network related configurations in firewall)
 Create and configure User mail ID’s on Server and configure them on clients
 Worked on MS Outlook 2010, MS Outlook 2003 and Outlook Express
 Installation of Quick Heal Antivirus and manage them by Quick Heal Console Server
 Provide solutions of all Desktop Related issues like OS formatting, OS Repairing,
Software related issues, hardware related issues.
 Prevent Network related issues like cable, Switch, Hub related issues
 Prevent misuse of Internet
 Installation various kind of Software’s
 Provide all the printers, Scanners and Photocopy machine support
 Manage and secure WI-FI Devices
 Provide Citrix Xen-apps Support

3. Mobile: +91-8447929033 Mail-ID: nrrkumar991@gmail.com
 DVR Support
 SAP Users administration
 Implementation of SAP clients and manage them
 Working knowledge in ERP
 Provide Remote support to the client (Remote Office)
• 1 January 2011 to 31 July 2011 in Ranovision Automation Services
Pvt. Ltd. (Duration: 1 January 2011 to 31 July 2011)
Profiles:-
• Work as a “backup Desktop Support Engineer” in different companies like
Wipro BPO, Hero BPO, Mawana Sugar Works, Moser Baer, NYK Logistics etc till
end of March 2011.
• Worked for 4 months in KEC International as “IT Support Executive” on the
contract Bases from 1 April 2011 to 31 July 2011.
Roles and Responsibilities
 Provide the technical support on the computer and printer related problems
 Installation and configuration of Plotters and Printers
 Manage the securities devices like VASCO
 Solve the Laptop And Printer Related Problems
 Work on the implementation and configurations of Thin Clients.
COMPETENCE
 Core Strength: IT Infra-structure Implementation & Support; IT Service Operation &
Service Support; Installation, Configuration, Administration & Support of Operating Systems,
Operation
 Special Competence: Trouble-shooting & Service Support of Hardware/Network,
Administration of Send Mail Server & DNS & DHCP, User Administration through Domain
Controller (user accounts, groups & rights), Resolving Escalations, Implementing protocols
for connecting dissimilar networks environment, Installation/Administration/Support of Users
Database
 System Administration: Installation/Configuration/Administration/Support of Linux &
Windows Server & Clients, User Definition/Access Control/Folder & Files Controls, Remote
Service Support, Configuration & Support of DHCP/DNS/Mail/WEB Servers, RAID
installation/Configuration/Support, Periodic & Regular Back-up/Restore/Recovery
Implementation/Support and System Documentation
 Network Management: Implementing & Monitoring of Networks (LAN), involving
Servers/Desktops, Routers/Switches/Modems, Peripherals, System Software (Windows) and
Application Software, Peripheral Sharing, Security Management.
 Team Player: Fast learning curve and strong analytical, decision making, problem solving,
visualizing, negotiating, communication & interpersonal skills
 Technical Skills
• Hardware: All Desktop, laptop, Dell Server/Desktop, Cisco Routers, Switches.
• Servers: System Servers (Windows), Domain Controller, DNS, DHCP, Web, Exchange
Server
• Operating Systems: Windows-2003 Server, Windows-2008 Server, Windows XP,
Windows 7, Windows 8, Windows 8.1
• Networking: Structured Cabling, Installation, Trouble Shooting, and Service Support

4. Mobile: +91-8447929033 Mail-ID: nrrkumar991@gmail.com
switch and router configuration.
Education & Professional Qualification
EDUCATION
• Graduated from C.C.S. University Meerut.
• H.S.C. (PCM) , from U.P. Board
• S.S.C., from U.P. Board
PROFESSIONAL TRAINING
Three year diploma in Computer Hardware & Networking from HCL CDC
With:
• A+, N+
• Microsoft Certified System Engineer (MCSE)
• Cisco Certified Network Associate (CCNA).
• Red hat Certified Engineer(RHCE)
• Certified wireless network associate (CWNA)
• Notebook Technology
Personal Details
Father’s Name Sh. Chanderpal Singh
Gender & Marital Status Male & Married
Date of birth 21-Aug-1991
Languages known English and Hindi
Location preference Delhi & NCR
DECLARATION
I confirm that the information provided by me is true to the best of my knowledge and belief.
(Ravi Kumar Rathore)