4.8 years exp in production and application support

1. JAYARAJ.V
Ph: +91-7200494938
E-Mail: Jayarajvenkat@live.com
Objective:
Highly skilled Application Support Analyst with expertise in windows-based systems. I have vast experience in high-
volume environments with strong analytical, communication, and organizational abilities. Complex problem solver able to
thrive in fast-paced and challenging roles
Summary:
• Totally 4+ Years of Experience in Application support.
• Worked as Remote Support Engineer in IBM info service Pvt Ltd from March 2012 to April 2013
• Worked as Project Engineer in Maxsell August 2010 to March 2012.
Technical Skills:
Operating System : Windows-XP / Windows 7Windows 8
Servers : SQL SERVER 2005 and 2008
Educational Qualification:
• Bachelor’s degree in Electronics and Communication Engineering at S.K.P. Engineering College, Thiruvannamalai
2010 Percentage: 72%.
• Diploma in Electronics and Communication Engineering at SRI Venkateswara Polytechnic College, Cheyyar 2007
Percentage: 81.3%.
Professional Experience:
Currently working for Non Health Care Project and Health Care and provide Application support for multiple projects. We
provide 24x7 support to all Application practices on holidays and weekends.
Worked with :IBM Info services Pvt Ltd, Chennai as
Projects Handled:
Project 1: :July 15th 2013 to Till date
Organization : SOURCE HOV
Designation : Programmer Analyst
Back End : SQL SERVER 2005 and 2008
Production Sites : Philippines, Mexico, Elpaso, China, Denver, Lusiana, Pune
Department : Firefly Application support
Description:
This project was mainly focused on to convert the customers scanned images to a valid XML data and stored in the D.B.
Customers will be providing a batch of images and operators will key the part of images with the help our key tool and
remaining will be delivered automatically with the help of our other systems like business Rule wrappers.
Roles and Responsibilities:
• Supported a mission critical production environment by providing 24x7 diagnostics of issues reported tickets, mail
and tech support.
• Created and executed SQL statements in both SQL production and development environments
• Provided SQL Support to front end users using DML (Insert, update & Delete) & DDL Queries
• Resolved issues within production database using SQL queries.
• Data retrieved using SQL joints queries
• Hands-on knowledge of SQL in a SQL Server environment and the ability to write and update simple SQL queries
• Provide support for application build and releases
• In accordance with agreed procedures; monitors application systems. As a part of this carries out regular scrutiny of
the application's software, systems software for proactive maintenance
• Troubleshooted and resolved application issues escalated from end users
• Coordinate with IT and DBA team for Network and Database related issue.

2. • Provide Root Cause Analyze (RCA) for production downtime.
Apart from the above-mentioned tasks, daily monitoring was carried out before start of business hours. daily monitoring
includes checking whether all bg application working, server disk space availability and checking for errors in alert logs,
etc. corrective action is taken for any of the problems before start of business hours.
Project 2 : March 2012 to April 2013
Company Name: : IBM Info services Pvt Ltd., Chennai.
Designation : Technical Support Engineer
Site : First Source solution Ltd, Chennai.
Roles and Responsibilities:
• Experienced in IMS (Incident Management System) Ticket Tool.
• Handle and troubleshoot operating system installations, software installations such as
• MS Office, PC Anywhere, and Anti-virus software, Antivirus updates
• Trouble shooting on Desktops and Thin Clients using Remote management Tool
• (VNC, ALTRIS SERVER,) for 13 centres.
• Installation, Configuration and Troubleshooting on Lotus Notes 7.2 & 8.5.
• Installation, Configuration and Troubleshooting on Microsoft outlook 2003 & 2007.
• Remote Administration using RDP, VNC, PC Anywhere and Team viewer.
• Giving Technical support to customers calls
Project 3: : August 2010 to March 2012
Company name : MAXSELL_S.R SCALES
Designation : Project Engineer.
Roles and Responsibilities:
• Installing, Commissioning and servicing for cash counting machine and weighing Machine
• I have been involving for calibration, scaling parameter modification as per customer requirement.
PERSONAL DETAILS :
Father’s name : Venkatesan K
Sex : Male
Marital Status : Single
Nationality : Indian
Passport # : L1043013
Languages known : English, Tamil
Current Address : No: 34/26, Throwbathy Amman koil
5 th street, Velachery, Chennai-42
DECLARATION:
I do here by declare that the information furnished above is true to the best of my knowledge.
PLACE: Yours sincerely
DATE : (Jayaraj.V)