Lucy McDougall has over 10 years of experience in administrative, logistical, and customer service roles. She is proficient in Microsoft Office, CRM systems, and ERP systems. Her previous roles include Returns Warehouse Manager at Ledbury where she managed returns processing and inventory, and Salon Coordinator at Body2Soul where she scheduled appointments and maintained financial records. She aims to leverage her skills in a new challenging position.

1. LUCY MCDOUGALL - ROHRIG
4812 West Seminary Road | Richmond, VA 23227 | 804.787.0290 | LucyRohrig@gmail.com
OBJECTIVE: To obtain a challenging position where I can leverage my extensive administrative and logistical experience towards
personal and professional growth.
SKILLS
INTERPERSONAL and COMMUNICATION SKILLS – Proven record of developing strong and productive relationships with co-workers. Excellent
communication skills allowed me to excel in my position while working remotely.
DEPENDABLE and RELIABLE – Maintained a flexible schedule, working overtime and weekends as well as coming in early or working late hours to
best support the company’s objectives.
TECHNOLOGICALLY SAVVY – proficient in Microsoft Works, Word, PowerPoint, Excel, CRM, Photoshop, as well as ERP Systems
CUSTOMER SERVICE – Excel in customer satisfaction while resolving or diffusing customer concerns and issues seamlessly. Interpret and act on
customer’s email, feedback, and phone inquiries successfully. Exhibits excellent telephone and e-mail etiquette.
ATTENTION TO DETAIL – Prioritize quality, accuracy and content in all endeavors. Proved ability to juggle several priorities at once and meet deadlines
with ease.
EMPLOYMENT HISTORY
RETURNS WAREHOUSE MANAGER - LEDBURY
Richmond, Va. | February 2012-March 2016
• Managed and processed all returns through ERP Systems
• Responsible for tracking tailored product flow throughout company including transporting and managing inventory between various
locations and clients
• Oversaw management of tailoring department
• Acted as liaison between Third Party Logistics Providers and Ledbury Headquarters to provide amazing experience for both internal and
external clients
• Communicated regularly with Customer service about a variety of processes and issues from a customer specific return to quality control
issues
• Handle all physical processing of defective and modified products, including items to be donated or denoted as unsalable
• Maintained standards and organization in the department including repackaging all salable returns
• Responsible for all e-mail and phone correspondence in the returns department
• Worked with Retail team during busy times of year and at pop up shops in DC and Williamsburg; greeted and measured customers,
provided exceptional customer service
• Participated in monthly and yearly inventory counts
SALON COORDINATOR - BODY2SOUL
Richmond, Va | August 2010 – September 2011
• Managed all inventory including ordering, receiving, and stocking products as well as general salon products
• Matched clients to specific stylists that suited their best interests
• Answered telephones, made adjustments to schedules as appointments were cancelled and rescheduled
• Maintained financial records as well as receipts
• Reconciled end of the day income as well as deposited all bank drops.
• Assisted clients with their overall salon requirements and expectations
• Maintained a clean salon as well as appearance
CUSTOMER ASSOCIATE – SMITH & HAWKEN
Richmond Va. | September 2004 – November 2006
• Upheld the highest level of customer care by building genuine relationships with customers and acting as personal shopping consultant
• Determine the customer’s needs and offer suggestions or alternatives
• Upheld all company policies and procedures
EDUCATION
• Virginia Commonwealth University | BA Fashion Merchandising
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REFERENCES upon request

2. • The Steward School | High School Diploma