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Dwayne Peoples has over 15 years of experience as a store manager at Starbucks Coffee Company and as a supervising barista at Puff & Pao. He has a proven track record of hiring, training, and developing employees into leadership roles. Peoples is skilled in strategic thinking, labor scheduling, profit and loss analysis, and customer service. He is currently seeking new opportunities as a store manager.
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- 1. Dwayne Peoples 1240 Walton Avenue Apt 110 Bronx, NY 10452 Mobile:347.805.2628 Secondary Mobile:929.230.4555 dwayne.a.peoples@gmail.com PROFESSIONAL SUMMARY Store Manager who has hired, trained and developed high-level talent across various management levels. Motivates employes using positive reinforcement and maximizing their skill set while developing their opportunities. EXPERIENCE Starbucks Coffee Company -Store Manager- 2621 Broadway, New York, NY 10025 January 2007- Present ● Promoted from Barista to Shift Supervisor in 7 months ● Promoted from Shift Supervisor to Assistant Store Manager in 2 Years ● Promoted from Assistant Store Manager to Store Manager in 2 Years ● Interviewed candidates and made sound staffing decisions to benefit store and district operations ● Developed over 10 partners from Barista to Shift Supervisor ● Led a staff of over 20 partners, including 4 Shift Supervisors and 1 Assistant Manager in a successful store environment ● Completed Profit and Loss reports ● Examined merchandise and retail to ensure maximum profitability ● Specialized in assisting peers in achieving results within their operations Puff & Pao- Supervising Barista July 2005- January 2007 ● Counted and balanced tills and conducted audits as needed ● Assigned employees to specific stations to meet the needs of the store ● Generated and retained repeat customers through exceptional customer service EDUCATION Attended Borough of Manhattan Community College - January 2005-May 2006 Attended Seton Hall University- September 2003- May 2004 SKILLS ● Strategic Thinker ● Hiring and Development of a sustainable staff ● Proficient in Simphony POS System ● 45 WPM ● Detail-Oriented ● Proficient in Microsoft Office ● Proficient in Kronos Labor Scheduling System ● Personnel and Peer to Peer Development