Jennifer Allman is an experienced restaurant manager seeking a new position. She has over 15 years of experience managing various businesses, including restaurants, casinos, and real estate. Her expertise includes workforce management, customer service, and business administration. She is skilled in training employees, scheduling staff efficiently, resolving customer issues, monitoring budgets and costs, and achieving business goals.

1. JE N N I F E R AL L M A N
9545 Avenida Acero, Spring Valley, CA 91977  (619)669-5001  jennshouseofhair@gmail.com
Experienced Restaurant Manager
EXTENSIVE MANAGEMENT EXPERIENCE  SUPERLATIVE CUSTOMER SERVICE  BUILD EFFECTIVE CUSTOMER RELATIONSHIPS
P R O F I L E
• Proven ability to identify and resolve issues, create a solid business plan and stable work
environment
• Skilled in managing, training, mentoring and coaching FOH employees to enhance
customer service and customer loyalty
• Persuasive leader adept at helping people understand their value and potential given the
right opportunity
• Honed ability to quickly analyze and resolve complex customer service related issues
• Efficiently schedule, coordinate and monitor all work assigned to FOH employees
Key Strengths
• Customer service • Communication Skills
• Budget and Inventory control • Maximizing sales growth
• Employee development • Problem solving
• Restaurant operations • Training
• Marketing • Recruiting top talent
• Event management • Regulatory adherence
A R E A S O F E X P E R T I S E
Workforce Management
• Recruit, hire, and oversee training for all new employees. Provide coaching and feedback to managers and
staff, assessing performance on an ongoing basis.
• Effectively communicate all job responsibilities and expectations to new employees and managers.
• Identify gaps between ideal and actual performance; retrain as necessary.
• Schedule all managers, servers and kitchen staff to maximize efficiency in both service and labor costs.
• Provide leadership to managers, shift leaders and staff to achieve restaurant goals.
• Delegate responsibilities to managers and shift leaders to ensure meeting business objectives while
providing superlative customer service.
• Resolve conflict successfully and in a timely manner.
• Assist in any operational areas of the restaurant when conditions require.
Customer Service
• Recognize that superlative customer service is the true “product.”
• Possess and exercise excellent verbal communication skills, specifically in conversing with customers to
resolve complaints; accept suggestions for new requests; or simply engage in polite conversation.
• Create positive customer experiences through delivering a high level of service and ensuring all staff
members engage guests to understand their needs and exceed their expectations.
Business Administration
• Consistently monitor product and labor costs to remain within budget goals.

2. • Compile and analyze daily, monthly, quarterly and annual reports.
• Meet with vendors of equipment and supplies; ensure the organization gains the most advantageous terms.
• Achieve business goals in revenues and operational costs including labor.
• Manage well the fast paced and deadline-driven restaurant environment.
• Implement new and changing company policies and procedures. Develop plans and instruct staff.
• Continually assess conditions as they are to identify opportunities for improvement.
• In Montana, provided marketing, management and operations supervision. Effectively managed existing
distribution channels while developing new ones.
• Complete and maintain all payroll data as well as work teams’ activities and completion.
Operations Management
• Monitor and maintain the Micros POS system.
• Ensure regular and timely facilities maintenance and repair; achieve cost-effective preventive maintenance,
reducing downtime, improving costs and enhancing equipment longevity.
• Manage all functions to meet or exceed standards in food quality, safety, and cleanliness.
• At Hornblower – essentially an offshore restaurant – effectively manage the complexities inherent in this
position relative to safety, logistics and security. Successfully manage operational complexities relative to
safety, logistics and security, particularly for offshore events.
• Maintain all environmental standards, both internal and those required by regulatory agencies.
Personal Knowledge Growth
• Routinely keep abreast of changes and trends within the industry.
• Develop and maintain strong presentation and interpersonal skills; practice continuous improvement.
P R O F E S S I O N A L E X P E R I E N C E
Event Manager Hornblower Cruises and Events, San Diego, CA 2008 – present
Executive Assistant Flouresco Lighting and Signs, Spring Valley, CA 2006 – 2007
Realtor Century 21 Money World, Las Vegas, NV 2003 – 2005
Lead Server and Expediter Cannery Casino, Las Vegas, NV 2001 – 2003
Owner and Manager Pintler Post and Pole, Montana 1994 – 2001
E D U C A T I O N
Foundational studies, Cuyamaca College, El Cajon, CA
Additional Training and Current or Former Certifications
• Cosmetology training program, Marinello Schools of Beauty, El Cajon, CA
• Esthetics program, Marinello Schools of Beauty, El Cajon, CA
• Massage therapy program, International school of Professional Bodywork, San Diego, CA
• Real estate training program, Century 21 Realtor Licensing School, Las Vegas, NV