Joline Rivard has over 20 years of experience in managerial and customer service roles, with a proven ability to plan, organize tasks, and solve problems efficiently. She has worked in various administrative and managerial positions at Walmart over the past 15 years, leading teams of up to 40 employees and managing budgets and store operations. Her areas of expertise include customer service, learning quickly, working well under pressure, and being a motivated leader with strong interpersonal and organizational skills.

1. JOLINE RIVARD
Administration  Retail  Management
Profile
Highly motivated bilingual professional with 20 years experience in
Managerial Customer Service and multi-faceted Administrative
responsibilities. Proven ability to plan and organize tasks and workload in an
effective and efficient manner. Strong problem-solving abilities with excellent
interpersonal skills, providing customers with quality service.
Areas of Expertise
 Extensive background in Customer Service  Learns quickly
 Able to work under pressure  Service oriented
 Loyal and adaptable employee  Honest, reliable and productive
 Demonstrated ability to successfully multi-task  Excellent problem solver
 Highly organized and disciplined  Proven leader of people
Able to motivate and develop through honest and open feedback
Ability to get results in a fast-paced, change oriented, high pressure environment
Career Highlights
BUSINESS OWNER
 Planning and strategy
 Human resources
 Customer service
 Marketing and sales
ADMINISTRATIVE MANAGER
 Acts as the liaison and communicates with Regulatory Bodies during site visits to
inspect facility compliance
 Monitors all Regulatory visits/addresses issues on a store basis while keeping
appropriate management personnel informed — DLPS, Store Manager, DM etc.
 Assists with store level adherence to orders made by Regulatory bodies
 Consults with the Store Manager to communicate the status of Regulatory orders
to store level associates where required
 Works with the Store Manager to ensure compliance with appropriate laws and
regulations in the facility
 Performs audits to assess compliance levels: including but is not limited to,
review of the sweep log, food temperature, first aid, fire suppression, and other
procedural aspects of store operations
 Prepares and reports all audit findings to the store manager
 Acts as a permanent management member to the Joint Occupational Health and
Safety committee
 Provides condition reports to the Store Manager
 Supervisory Responsibilities Carries out supervisory responsibilities in
accordance with the company's policies and applicable laws
354 Algonquin Drive, Haileybury, ON P0J 1K0
(705) 622-3294  jolinerivard@hotmail.com

2. JOLINE RIVARD Page 2
MANAGERIAL / ORGANIZATIONAL
 Ensures that the following locations within the facility are operational and well
maintained: fixture storage room, associate lounge and department manager
workstations
 Oversees the Associate and Customer Claims Process Supervises the UPC, Invoice,
Claims and Directs areas
 Tours with pest control technician and other service providers
 Responsibilities include: planning, assigning and directing work; appraising
performance; rewarding and coaching associates; addressing complaints and
resolving problems
ASSISTANT MANAGER
 Effectively lead, coach and develop a team of up to 40 people, or more
 Manage P&L and execute operations and merchandising standards of excellence
in up to 8 departments
 Execute merchandising programs to meet schedule and standards of excellence
 Work in a team environment involving customers and employees to continually
improve the way we do business
 Track record of exceptional customer service focus
 Proven leader of people – able to motivate and develop through honest and open
feedback
 Ability to get results in a fast-paced, change oriented, high pressure environment
 Highly organized, disciplined and able to multi-task
Professional Employment
Wal-Mart, New Liskeard, ON
Business Owner – 2012 to date
Wal-Mart
• Administrative Manager — 2007–2012
• Assistant Manager — 2001–2007
• Support Manager of Truck Unloading and Stocking — 1999–2001
• Department Manager — 1997–1999
• Customer Service and Accounting — 1995–1997
Education
Ontario Secondary School Diploma
Ecole secondaire Sainte-Marie, New Liskeard, ON — 1990–1995
References Available Upon Request