1. Elizabeth A. Lloyd
510 E. Lincolnway Apt. 3 ​◆​ La Porte, IN 46350​◆​ (219)393‐4430 ​◆​ elloyd513@gmail.com
Objective
To obtain a position in a fast paced company where I can maximize my management, customer
service, retail, sales, and training skills/experience.
Profile
Motivated, personable business professional with over 11 years of customer service experience,
4‐years of which were call center focused. Talent for quickly mastering skills with a profound ability
to remain calm under pressure. Diplomatic and tactful with professionals and non‐professionals at all
levels. Accustomed to handling sensitive, confidential records. Demonstrated effective teamwork
skills with excellent leadership/ training abilities. Creative with an analytical approach to problem
solving that demonstrates a keen eye for detail with a history of producing accurate, timely reports
meeting stringent deadlines.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with
demonstrated ability to easily transcend cultural differences. Thrive in deadline‐driven environments.
Excellent team‐building skills.
Skills Summary
◆ Training/Leadership
◆ Report Preparation
◆ Professional
Presentations
◆ Freelance Makeup
artistry
◆ Expert computer
skills
◆ Customer Service
◆ Retail
◆ Quality Assurance
◆ Conduct Meetings
◆ Hiring/ Terminations
◆ Excel / Power Point/ MS Word
◆ Bilingual Spanish/ English
Professional Experience
Ross Dress for less: ​Cashier/ Dressing room attendant /sales floor ​07/2015­Present
● Greet, address , and assist every customer with courtesy and a smile
● Handle cash register operations, ringing up customers in a timely and friendly manner
● Keep the store neat and organized and restock as needed
● Keep track of prestigious brands we carry and locations in the store
● Lift and carry up to 50 lbs
● Arrange and stock store items by size , brand, and section
● Assist customers locate certain items they are looking for
● Closing operations, cashing out registers store clean up and re stock and recovery
● Meet and exceed sales goals
Whirlpool: ​Customer Care Rep/ Customer Care Rep BIR‐TLC/Customer Care Lead/ PEX Team
11/2011­ Present
● Receive inbound calls in a professional and timely manner.
● Complete understanding of the CXC policy and procedures.
● Maintain excellent verbal and communication skills with customers, colleagues and upper management.
● Show professionalism, have a positive attitude and demonstrate integrity .

2. ● Work closely in a team environment with minimal supervision.
● Make day to day decisions based on policies and procedures outlined by Whirlpool
● Complete understanding of Siebel, workbench, and whirlpool manufactured appliances
● Handle Escalated customer service cases
● Participated in the FCC initiative, by learning, engaging, evaluating, and coaching the FCC process.
● Participated in FCC ready set go
● Advanced to customer care lead supervisor
● Won 6 awards for top sales agent
● Help Develop lean practices for better business flow
STARTEK CALL CENTER:​ SUPERVISOR MENTOR/ CCR II ​8/2009 – 9/2011
COLLINSVILLE, VA
● Evaluate calls for new hire agents and provide feedback on their quality & metrics. As well as run
reports and create improvement plans to exceed minimum metric requirements.
● Expert in customer care/communications, problem solving, relationship building and user
training and support. As well as handling escalated calls for StarTek Inc.
● Train/ Supervise up to 15 new hire agents, conduct daily huddles, daily training visits explaining
aspects of employment and training process, and discuss quality and metrics.
● Ensuring that the team members acquire the appropriate support and training to apply the best
skills and knowledge on the job.
● Practicing and ensuring compliance with that of all the organization’s policies and procedures
● Implemented processes that contributed to the overall improvement of the site and Abay.
● Participate in client quality calibrations and ensure that variance between client and site is less
than 5%
● Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and
shifts as necessary
Education
LAPORTE HIGH SCHOOL 2001‐2005
GPA: 3.80 GPA/ CORE 40 DIPLOMA
References
AVAILIBLE UPON REQUEST