This document is a resume for Amber Johnson. The summary highlights her qualifications including strong skills in Microsoft Office applications, data entry, customer service experience, and management experience. Her professional experience includes roles as a front desk intern at a hotel, administrative assistant intern at a community services organization, relationship manager at a bank, department manager at a home goods store, and customer service representative at a retail store.

1. MicrosoftOffice Word Amber Johnson ExcelPowerPoint QuickBooks
Fontana, CA 92336 aCharaeiJ@gmail.com (909) 434-7257
PROFESSIONAL MISSION:
I am charismatic, and passionate aboutpositive change in the workplace, and community. My experience &
leadership are greatassets, and I look forward to a future with a company that embraces them both.
SUMMARY OF QUALIFICATIONS:
 Type 40 WPM
 Knowledgeable in MicrosoftOffice
(Word, Excel, PowerPoint, Outlook)
 File, Copy, Fax and Scan Documents
 Answering Phones
 Data Entry Software
 Solid Managerial Experience
 QuickBooks
 Customer Service Oriented
 Quickly Acquire New Talents
 Superior Customer Service
 Excellent Interpersonal, Oral and Written
Abilities
 Proficientin Spelling/Grammar
 Google Docs
 Self-Motivated, Goal Oriented
 Call Center Expertise
PROFESSIONAL EXPERIENCE:
Marriot TownPlace Suites Hotel 10/2016- Present
Front Desk Intern
Duties: Assisted hotel guests with check in/ check outs  Correspond with management & staff  General
Office (Phones, Data entry, Copy, File, Fax)  Maintain Front Desk inventory  Manage loss prevention 
Organize workstations  Adhere to Health & Safety policies
Steps 4 Life Community Services 10/2016- 10/2016
Administrative Assistant, Intern
Duties: Utilized MicrosoftExcel to create company budgets, and time sheets  Wrote Donation letters 
Answered phones  Created copies  Assembled clientpackets  Reviewed contracts  Worked directly
with Housing Coordinator and Executive Director  Prepared documents for audit
BarclayCard US, Henderson, NV 10/2015-02/2016
Relationship Manager
Duties: Managed customers’ accounts  Calculated  Data Entry  Implemented superior customer service
 Advised customers aboutcurrent, and upcoming promotions  Conferred with customers regarding
transactions  Consolidated details of inquiries, complaints, as well as actions taken
Aki-Home, Chino, CA 07/2014-08/2015
Department Manager, Merchandising
Duties: Recruited, and trained new staff  Managed, and motivated associates  Implemented visual
standards  Created documents, and correspondence utilizing MicrosoftOffice (Word, Excel, Outlook) 
Communicated with General Manager, and Corporate Headquarters  Dealt with customer queries, and
complaints  Ensured compliance with health, and safety legislation  Facilitated the opening, mid-day, as
well as closing store procedures
Family Dollar, Fontana, CA 05/2013-09/2013
Customer Service Representative
Duties: Assisted customers  Operated POS system  Organized merchandise  Anticipated upcoming
tasks, and took initiative on completing them  Maintained visual standards  Promoted customer traffic