The document is a 4 page curriculum vitae for Dilpreet Singh. It includes personal details and a summary, qualifications, work history, skills and referees. The CV outlines Dilpreet's experience as a customer service representative and machine operator, with current employment at Such Energy Limited. It also details his education including a graduate diploma in operations management and bachelor's degree in electronics and communication.

1. Curriculum Vitae Page 1 of 4 Dilpreet Singh
DILPREET SINGH
22B Campbell Avenue
Paraparaumu
Wellington
Mobile: 02102743365
E-mail:Dilpreet.gill2284@gmail.com
PERSONAL SUMMARY
A motivated, resilient and compellingly persuasive individual who loves nothing more than helping
customers resolve their problems or find things that they want.
I’m a team player, who is able to work to timely demands and effectively manage multiple workloads.
Right now I’m looking for a suitable position with a company that has a unique spirit and which not
only believes in giving people the freedom to do a great job, but will also supports them in achieving
their future ambitions.
KEY SKILLS AND COMPETENCIES
 A clear and confident telephone manner.
 Ability to communicate effectively with a wide range of customers.
 Proven aptitude for dealing with customer complaints.
 Extensive knowledge of Microsoft Office, Excel
 Experience of working in a busy, inbound call center environment.
 Dealing with customers Face to Face.
 Make customers feel valued, welcomed and accepted.
 Treat each customer as if he or she was the most important person on the planet.
 Be patient with demanding customers.
QUALIFICATIONS AND PROFESSIONAL DEVELOPMENT
 Graduate Diploma in Operations and Production Management – Manukau Institute of
Technology(2014-2015)
 Bachelors of technology in Electronics and Communication– Lovely Professional university,
India (2014)

2. Curriculum Vitae Page 2 of 4 Dilpreet Singh
CAREER HISTORY
July 2015 - Current Such Energy Limited
Position: Customer Service Representative [C.S.R]
Role Purpose:
 To provide excellent and efficient service to customers, on the forecourt and at the cashier desk.
 Maintain stock levels in the shop as required.
 To ensure that high standards of Health and Saftety are maintained at all time.
 To support the Site Leader in achieving his goals.
 Provide adequate support to Site Leader in activities and tasks which maximise store profitability.
Core Duties:
 Accurately scanning or recording prices of goods.
 Accurately receiving and processing payments for goods and services by cash, cheques, gift
vouchers, credit and debit cards and other payment types.
 Issuing correct sales dockets and giving exact change.
 Maintaining sufficient supplies of change, wrapping and other materials used at checkout.
 Accurately operating POS terminal to provide efficient customer service.
 Determining customer requirements and advising on product range, price, and product use and
care.
 Possess accurate knowledge of all current promotions of the store and share with customers.
 Efficiently handle customer complaints as per the company’s policies and procedures.
 Incorporate suggestive selling skills to increase sales of goods and service offerings, and contribute
to the overall sales of the shop.
 Accurately counting and recording money received and balance against register sales records.
May 2013– Nov 2013 VODAFONE INDIA, Chandigarh, India
Customer care (call – center)
Responsible for ensuring that customer inquiries are resolved at first point of contact, unless specialist
knowledge or further investigation is required. Doing this by using judgment and taking decisions
within established procedures for each inquiry.
Duties:
 Responding promptly to customer enquiries in person or via telephone, letter, and e-mail – always
in a professional & efficient manner.
 Processing orders, forms, applications and requests for information.
 Dealing efficiently with questions and queries from customers.
 Keeping up to date with all the company's products, services and procedures.
 Directing requests and unresolved issues to other colleagues.

3. Curriculum Vitae Page 3 of 4 Dilpreet Singh
March 2014- July 2015 Sistema Plastics Ltd.
Position: Machine Operator
Duties:
 Helping Team
 Packing Orders
 Operating Machines
 Work in a fast paced team environment
 Perform repetitive lifting
 Portray a positive attitude at all times
Oct 2014 – Dec 2014 MIT, Manukau
Voluntary Experience as a Administrator

4. Curriculum Vitae Page 4 of 4 Dilpreet Singh
REFEREES
Harmandeep Singh
ADMINISTRATION MANAGER
Such Energy Ltd.
Mobile: 021878645
Fax: 04-9097474
Dr Clive Cornford PhD, BSc (Hons)
ASSOCIATE DEAN - UNDERGRADUATE
FACULTY OF BUSINESS AND INFORMATION TECHNOLOGY
MIT Manukau, Corner of Manukau Station Rd and Davies Ave, Manukau
PHONE - 099754614 MOBILE - 0275687650
EMAIL - clive.cornford@manukau.ac.nz
WEBSITE - manukau.ac.nz
Lynnette Greef
CO-ORDINATOR
FACULTY OF BUSINESS AND INFORMATION TECHNOLOGY
MIT Manukau, Corner of Manukau Station Rd and Davies Ave, Manukau
PHONE - 099754741
EMAIL - lynnette.greeff@manukau.ac.nz
WEBSITE - manukau.ac.nz