Jacqueline Mejia is seeking a challenging opportunity where she can utilize her skills and experience in customer service, sales, marketing, administrative assistance, and retail. She has over 15 years of work experience in roles such as customer service representative, receiving officer, administrative assistant, web services manager, checkout services co-worker, computer lab assistant, and customer service/experience specialist. Mejia holds a B.A. in Business Administration from the University of Virginia's College at Wise and is proficient in English and Spanish.

1. Jacqueline Mejia
13694 Lynn Street Woodbridge, Virginia 22191
Phone: (703) 344-4932 E-Mail: jam2pf@mail.com www.linkedin.com/in/mejiajacqueline
Objective
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Experience
Divina Providencia , El Salvador, San Vicente. February 2002- 2014
Customer service Representative, Sales, Marketing
o Numerical and analytical ability
o Influential and negotiation skills
o Business and commercial acumen
o Knowledge of competitive marketing methods and pricing
o Sustain communication with clients and distributors
o Accepting orders
o Accepting payment for services rendered
o Maintaining the order and cleanliness of the establishment
o Confirming all customers are satisfied completely
Chick fil A, Sterling, VA April 2006 to May 2008
Customer Service Representative
o Assist customers in all customer service needs
o Accepting orders
o Accepting payment for services rendered
o Maintaining the order and cleanliness of the establishment
o Confirming all customers are satisfied completely
Dry-clean Depot, Sterling VA June 2008 to January 2010
Receiving Officer
o Receiving garments
o Registering customer information
o Helping with reclamation of garments.
Warehouse Technician
o Cleansing and pressing soiled garments
o Organizing garments for efficient reclamation

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Aries Supply, Ashburn VA January 2010 to March 2011
Administrative Assistant
o Document production and revisions
o Dicta-typing
o Coordinating conference calls
o Dealing with correspondence
o Sustain communication with clients and distributors
o Managing and analyzing invoices
o File maintenance
Web Services Manager
o Pro-actively maintaining existing and new products/sites/pages in scope based on business
owner requests
o Updating customer billing information
Inter IKEA Group, Woodbridge VA May 2011 to August 2013
Checkout Services Co-Worker
o Processing sales transactions accurately and efficiently
o Adhering to inventory control procedures and security policies
o Reconciling cash drawer while maintaining proper audit trail
o Providing visitors with a positive shopping/dining experience by ensuring customer
convenience standards are met or exceeded
o Adhering to safety, health and sanitation laws and guidelines
o Using available resources to keep knowledge of Food Service products, services and customer
interaction skills
o Replenish/restock supplies as needed
o Preparing hot beverages, assistin light baking and food preparation as needed
o Serving customers in food line, food market and restaurant as needed
University of Virginia College at Wise, Wise VA August 2013 to May 2015
Computer Lab Assistant
o Coordinate scheduling of students and teachers for the purpose of maintaining computer lab
operations and activities

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o Instruct students and teachers in computer lab technology and software applications (e.g. answer
questions, keyboarding, Microsoft Office, reading/math specialized programs, etc.) for the
purpose of enhancing their understanding of lab operations and reinforcing academic concept
o Maintain laboratory (e.g. instructional materials, appropriate software, set up materials for daily
activities, etc.) for the purpose of ensuring availability of equipment and programs to enhance the
instructional program
o Monitor student activities while in laboratory for the purpose of maintaining a safe environment
that is conducive to learning
o Prepare documentation (e.g. reports, instructions, memos, etc.) for the purpose of providing
written support and/or conveying information Technology Used: Microsoft Office (Word, Excel,
Outlook, and PowerPoint)
Verizon Wireless, Woodbridge VA 22191 August 2015 to present
Customer service/Experience Specialist
o Deliver the ultimate Verizon Wireless customer experience in our retail stores
o Create a welcoming and exciting store environment by introduce customers to the store, direct
customer traffic and promote store exploration
o Ensure customer’s needs are met in a timely manner Quickly and completely resolve customer
issues
o Deliver the ultimate one-on-one coaching experience to customers by demonstrate product and
accessory functionality
o Facilitate wireless workshops where you will work with groups of customers to demonstrate and
educate them on a variety of technology solutions, including the latest and greatest smart phones,
tablets and smart accessories
o Sell and process customer transactions
o Contribute to the overall health and performance of your retail store by supporting daily
business operations, including selling technology solutions, stocking inventory, and processing
customer transactions when needed Ensure that all interactive displays are operational
Education
Colegio Eucarístico Ilopango, San Salvador January 1996 to January 2002
Colegio Eucarístico is a private Roman Catholic all girl school in San Salvador, El Salvador.
 7th Grade Class Secretary
 8th and 9th Grade Class Vice President
 Played Basketball and ran Track & Field,
Dominion High School, Sterling VA January 2002 to June 2006
 Key Club

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 Played soccer
 Received High School Diploma in June 2006
University of Virginia’s College at Wise, Wise VA August 2011 to May 2015
 Historian of the Multi-Cultural Alliance
 Business Admiration B.A. degree
Skills
 Proficient in speaking, writing, and reading in English
 Proficient in speaking, writing, and reading in Spanish
 Organize, manage, and lead a team efficiently
 Business communication
 Leading, negotiating and delegating
 Comfortable working with foreign cultures
 Resourceful
References
 Jim Steward (276) 328-0304
 Darrick Copeland (276) 298-9675
 Kim Berry (276) 328-0116