Jonathan Garcia Resume SPM
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Jonathan Garcia has over 15 years of experience in customer service roles, including positions in mortgage lending, jewelry retail, event security, and banking. He is bilingual in English and Spanish with strong communication, analytical, and problem-solving skills. Currently seeking a new opportunity to utilize his experience in a customer-focused environment.
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Similar to Jonathan Garcia Resume SPM (20)
Jonathan Garcia Resume SPM
- 1. Jonathan Garcia 13002 Yorba St. Santa Ana, CA, 92705 Cell Phone: 714) 588-7227 E-Mail: Jonathan_a_garcia4222@yahoo.com 13002 Summary: I’m a hard working quick learning and driven individual. I have plenty of customer service experience and love to work in a team and idea-sharing environment, but I do also enjoy the challenges of working independently. I am very computer savvy and can Speak and write in Spanish PROFESSIONAL EXPERIENCE: Customer Lending Representative Loan Depot September 15 – February 16 Overview: I Worked in a performance-based environment, where I received bonuses and incentives. Make contact with potential clients that expressed interest in home mortgages and consumer loans, I screen for qualification before transferring to banker. • Qualify leads and transfer to mortgage banker or consumer loans Rep • Mentor new hires and administer final oral exams for outbound calls • Take inbound calls and direct them to proper department and or screen them for potential mortgage or consumer leading products Customer Service Representative Sierra Pacific Mortgage February 15 – July 15 Overview: Responsible for obtaining current employment with income information for a very large mortgage corporations, along with organizing docs for loan officers. Responsibilities included, but were not limited to: • Notified Processor and necessary representative of missing documentation • Worked with Account Executives & Underwriters by splitting and reviewing Retail, Wholesale loans • Contact the Broker regarding any missing loan documents • Move loan through system if all Conditions have been met and received Customer Service Representative Cookie Lee Jewelry November 12 – September 13 Overview: Contributed in customer care service as well as gave support to one of the nation’s largest private wholesale jewelry provider. Other responsibilities included, but were not limited to: • Resolving telephone inquiries from customers regarding order and/or delivery status. • Direct contact and service provider to all wholesale and retail vendors. • Worked with new employee training including company policy, procedures, and software. • Administrative duties such as: filing, data management, etc. Customer Service/Event Security House of Blues November 08 – January 13 Overview: Responsible for providing optimal guest safety and satisfaction for Live Nation’s largest chain of restaurant/music venues. Responsibilities included, but were not limited to: • Providing guest with all questions concerning seating, upcoming events, and venue history. • Coordinated with local fire and police agencies to ensure adherence to laws and fire codes. • Routine risk assessments and regular safety and fire checks. • Responsible for coordinating first aid and filing corresponding incident reports. Private/Event Security Noble Entertainment and Security February 10 – December 14 Overview: Provided protection for many artist, actors as well as providing a secure venues for many guest Responsibilities included, but were not limited to: • Artist Escorting • Venue Protection • Providing great customer security
- 2. Jonathan Garcia 13002 Yorba St. Santa Ana, CA, 92705 Cell Phone: 714) 588-7227 E-Mail: Jonathan_a_garcia4222@yahoo.com 13002 Customer Service Teller Well Fargo Bank September 06 – August 07 Overview: Provided key customer service in a high-volume transaction based environment for Wells Fargo. Responsibilities included, but were not limited to: • Balance and accuracy of cash drawers. • Transfer funds and accept loan payments. • Perform data entry services regarding clients’ accounts and corresponding transactions. Merchandiser Pacific Foods & Distribution February 03 – May 05 Overview: Responsible for products and products displays, removing damaged or expired merchandise all before stores opened. Responsibilities included, but were not limited to: • In charge of restocking inventory • Rotated product in a timely manner • Oversaw the merchandise of placement of several locations STRENGTHS: I have amassed several years of customer service operations and relations. I’m an analytical thinker who manages time and resources with effectiveness and efficiency. I am a professional team player with a blending personality for employee interaction and I am also fully capable of working independently. I pride myself on being a responsible professional with sensitivity towards policy, procedure and company established goals. EDUCATION: I have attended Fullerton College with plans on completion of my Bachelor of Science in International Relations with intention to pursue my MBA. OTHER RELATED SKILLS: Successfully handled a wide range of functions with excellent: communication, prioritization and analytical skills. Possess knowledge of Microsoft Office, Excel, LIS, and OPS. In addition I’m also bilingual and can read, write in Spanish