1. Ms. De'Amber Nicole Martin
*1784 Park Terrace Lane Winston-Salem NC 27127 *336-473-3884 *mdeamber@yahoo.com
Career Objective:
An individualwith strong interpersonal andorganizational skills witha keenabilityto multi tasks a varietyof challenges and
responsibilities.
Areas of Strengths:
 More than five years of extensive experience.
 Strong organization and analytical skills.
 Strong attentionto detail.
 Excellent interpersonal skills, office etiquette andphone manners.
 Excellent abilityto gather andanalyze statistical data andgenerate reports.
 Great receptionist skills.
 Excellent abilityto solve problems.
 Outstanding data entryskills.
 Excellent abilityto make administrative/procedural decisions andjudgments.
 Strong abilityto compose and edit alreadywrittenmaterials. (letters, reports, memos, e-mails, proposals)
 Abilityto train andsupervise lower-level clerical staff.
 Advance filling (paper andelectronic) skills.
 Profound database management skills.
 Deep abilityto compile informationand prepare reports.
 Deep abilityto multitaskandcoordinate large volume of projects ina fast-pacedenvironment.
 Able to meet established deadlines, ensuring that work is complete andaccurate.
 Excellent oral and writtencommunicationskills.
 Immense abilityto schedule appointments andmaintaincalendars.
 Highlyproficient inMicrosoft Excel, PowerPoint, Outlook, Word, Amisys, Maccess and others.
 Type 65 WPM
Professional Experience:
2013-Present
Part C: Case Management & Operations Support StaffSpecialist-BlueCross BlueShield of North Carolina; Winston-Salem, NC
 Processedincoming correspondence for requests for prior authorizationof certain Part C services. (Skilled Nursing
Facilities, (SNF) Acute Inpatient Rehabilitation, (AIR) Long Term Care Acute Hospital (LTACH) Power Wheelchairs,
(PWC) Prosthetics, Durable Medical Equipment (DME) outpatient surgery, requests for non-contracted providers)
 Assistedinprocessing approvals or denialsbyformatting, reviewing, andsending letters which communicate those
decisions for BCBSNC members.
 Processed requests for inpatient members with pre-authorization for hospitals in the triad area.
 Processedand created authorizations for members being transports from inpatient level of care to skilled nursing
facilities.
 Transmitteddocuments through to other case managers involvedpartiesas permitted by law using computer and
facsimile machine.
 Processed reports pertaining to company policies . (HRA surveys, CSE150 report, discharges and admit logs)
 Provided information to Providers about members without violating HIPPA regulations.
 Maintainandupdate paper and electronic/database files, scanpaper records intoelectronic systemandor convert or
compile data for departmental reports.
 Coordinate outgoingwork as neededfor business area including scheduling, reporting, tracking, monitoring and
verifying receipt date and expected completion dates of outstanding work.
 Preparedanddeliveredwork to the imaging department andcorrectedworkthat was returned fromthe imaging
department.
 Trainedcontracted/ employeesas and whenrequiredfor departmental needs.

2. 2013-2013
Administrative Assistant-United Health Rehabilitation Services; Greensboro, NC
 Operated telephone switchboardto answer, screenandforwardcalls, providing information, taking messages and
scheduling appointments.
 Greeted persons entering establishment, determinednature andpurpose of visit, anddirected or escortedthem to
specific destinations.
 Reported concerns from clients andpublic to programmanager.
 Filedandmaintained client records.
 Transmitted informationor documents to clients or about clients to other case involvedpartiesas permittedbylaw
using computer, mail, or facsimile machine, FedEx, andUPS.
 Ordered andmaintainedoffice supplies.
 Maintainedandupdated appointment calendars, agendas, meetings, travel arrangements, and created expense
reports.
 Analyzeddata to determine answers to questions fromcustomers or members of the public.
2006 -2012
Executive Administrative Assistant- Alpha andOmega Home Care Agency;Winston-Salem, NC
 Preparedday-to-dayadministrative tasks such as maintaining information files andprocessing paperwork.
 Created and executednumerous projects usingExcel andPowerPoint;used PowerPoint to helpdevelopa staff
cascade phone directory.
 Facilitated communication betweenclerical staff andbyinitiatingconferences and providinghard data on patient
status.
 Provided informationto supervisors, co-workers, andsubordinates bytelephone inwritten form, e-mail, or inperson.
 Scheduled and greetedpatients;answered telephones;purchasedsupplies;and performeddata entry, billing and
coding.
 Establish, maintain, andupdate files, databases, records, and other documents;and performedroutine analysisand
calculations inthe processing data for recurring internal reports.
 Sort, review, screen and distribute incomingandoutgoingmail;prepare, compose and ensure timelyresponses to a
varietyof routine writteninquiries.
 Printing, maintenance, and other services.
 Train andleadstudent employees and lower gradedstaff, as and when required.
Education:
High School Diploma, Carter G. Woodson, 2007;Salutatorian
Salem College, ElementaryEducation, 2007-2010
References:
Pamela Rorie,RN, Alpha andOmega Homecare Agency; Supervisor
(336) 529-6942
Linda Williams, Alpha andOmega Homecare Agency;Office Manager
(336) 749-0753
Linda Clark, FamilyFriend and Co-Pastor at True Faith Tabernacle Church
(336) 718-1419