Linda Alldern has over 15 years of experience in business analysis, project management, and client services roles. She has strong skills in organization, communication, research, and task prioritization. She thrives in collaborative environments and has a track record of building relationships across levels. She has expertise in areas such as data retention, audit readiness, master data management, and risk analysis.

1. LINDA ALLDER
7429 Saddle Trail Lane, Charlotte, NC 28269
Phone: 704-494-3881 Cell: 704-777-8807 Email: lalldernc@aol.com
My personality and professionalism have made me successful. I thrive in collaborative environments and am skilled at
relationship building with all levels. I am a good blend of the analytical yet creative and flexible. My strengths include research,
documentation, organization and prioritization of multiple tasks, communication and advanced pc skills. My close attention to
detail and client focused attitude has made me an employee who can be relied upon to make significant contributions.
Computer Skills
• Databases Updating information. Obtaining statistics • MS Project Track milestones, assign tasks, and
maintain logs of information
• MS Word Preparation of documents, forms, complex reports
and on-line policy and procedure guides
• Excel/Tableau Compiling forecast information and
preparing statistical data
• E-mail (Outlook) Sending and retrieving messages and
correspondence to coordinate departmental
activities
• PowerPoint Creating high level presentations and
organizational charts
• MS Publisher Created documents with heavy graphic s • Visio Creating process maps, high level
diagrams and charts
Other Relevant Experience- Agile Stories, Use Cases, RIMS (Record Information Management System) Six Sigma Methodology,
Clarity, SharePoint, Customer Service Escalation, Research & Analysis & Summarization, Process Improvement, Technical
Documentation
WORK HISTORY
Bank of America (TekSystems Consultant)
8/2015 – present
Data Retention Analyst - Global Records Management
Provided guidance and expertise in all activities concerning data classification and record retention for various Lines of Business. Assisted
Technology Business Owners and Application Managers with aligning record codes and establishing routines for classifying electronic
and physical data while adhering to enterprise wide record retention requirements and the Global Retention Schedule. Duties also
included various governance activities including writing playbooks, creating mock ups for future system enhancements and continuous
update of resource tools on shared websites. The ability to interact with all levels was key in this position as well as exceptional client
service skills. Strong interpersonal and analytical skill was necessary to be successful.
Wells Fargo
3/2015 – 8/2015
Audit Readiness/Business Systems Consultant
Validated and confirmed evidence of corrective action of audit issues. Monitored and tracked remediation activities. Kept abreast of
issues/roadblocks by facilitating consistent status meetings/check –ins. Provided progress detail through reports and risk calls. The
ability to be flexible and prioritize multiple tasks, assignments was key. Organization and exceptional communication skills was
necessary to be successful. Individual tasks required project management experience.
Lowes Companies
8/2014 – 12/2014
Master Data and Content Management Analyst
Wrote standards for product information teams. Provided guidance to enhance customer experience online and in stores by creating guardrails
in relation to compliance and industry standards. Participated in cross functional coordination with stakeholders, created presentations, tracked
changes, and maintained logs. Was responsible for significant contributions to the development, documentation and completion of Enterprise
Standards.
Wells Fargo
10/2013 – 1/2014
Contractual Survey Analyst – Enterprise Access Management
Performed fact finding research for Migrations. Collected information and pre-migration data and applied proven communication skills and
thorough analysis. Consolidated and organized collected data in excel. Worked with Line of Business to complete survey questions, extracted
pertinent information from answers and analyzed response. Participated in discovery sessions for clarification and to anticipate any roadblock
while being mindful to mitigate risk and adherence to security standards. Supported Project Managers in tracking of project work and
participated in daily status meetings. Maintained project repository and created PowerPoint presentations.
Bank of America
5/2010 – 9/2013
Contractual Business Analyst –LAS Servicing- Analytics, Data Provisioning, and Controls (3/2013 – 9/2013)
Supported implementation of new operational controls and performance metrics for governance team for Legacy Asset Servicing. Documented
requirements and coordinated compliance work within Enterprise Data Management Policy & Standards. Wrote procedures and documented
processes. Assisted with writing/coordination of User Communications. Provided status updates & project progress to all project members
and stakeholders. Created presentations, procedures, and demonstrated excellent oral and written communication skills, analysis and problem
solving skills as well as excellent time management skills. Utilized risk analysis and mitigation skills. Continuously compiled and analyzes

2. results of services for identification of improvement. Heavy use of Excel, Visio, PowerPoint , and Microsoft Word.
Contractual Business Analyst for Policies & Procedures -Enterprise Privacy (9/2011 – 12/2011)
Supported project relating to change initiative impacting multiple businesses units across regions& internationally (policies and procedures).
Coordinated efforts to globalize internal policies and procedures , coordinated stakeholder reviews, obtainied and completied initial evaluation
of feedback and maintained/ drove adherence to publication schedule. Project required cross-divisional coordination to come to consensus
regarding standards, communication, influence and negotiation to update policies and procedures. Supported and monitoring of metrics for
regulatory change initiatives and compliance. Contributed to the development, documentation and completion of project deliverables.
Contractual Business Analyst - Global Risk (5/2010 – 5/2011)
Reviewed and edited requirements (BRDs), specifications, business processes and recommendations related to proposed solution in the MIS
Risk Initiatives Group. Ensured issues are identified, tracked, reported on and resolved in a timely manner. Managed resources in accordance
with project schedule and adhering to project standards. Supported Project Managers and assisted in the facilitation of team and client
meetings. Developed relationships with internal/external customers to increase customer satisfaction and deepen relationships. Identified and
critical business issues and data changes.
TIAA-CREF
10/2005 – 3/2009
Procurement Analyst
Assisted internal corporate clients to determine and understand their sourcing (procurement) needs and business requirements. Prepared and
solicited Requests for Information (RFIs), Requests for Proposals (RFPs) and maintained procurement strategies and procedures in contracts
that are consistent with corporate policy, project requirements, and legal practices. Documented processes to comply with regulatory or
compliance requirements. Kept abreast of regulatory and compliance requirements for continuous process improvement and maintained proper
repositories.
Business Analyst
Managed a change control process and maintained documentation. Created and monitored control reports, creation, participated in auditing
efforts, compliance and documenting standard operating procedures. Tasks included production of Legacy ERISA reports in timely and
accurate fashion each month, research, tracking metrics, problem resolution, identification of exceptions and follow up on action items from
strategy discussions. Responded to requests made by internal and external auditors in timely, organized and efficient manner. Interacted daily
with internal/external customers to gather information and keep abreast of policy changes. Created presentations, procedural guides and job
aids.
TIAA-Cref/ (Adecco was subcontractor) -Central Pension Administrator/Business Analyst
Worked closely with management and subject matter experts to create and coordinate a change control process for management of system
changes. Assisted in follow-up of report exceptions, maintained activity logs, approval steps and reviewed reports. Performed quality assurance
measures throughout process and adhered to compliance requirements.
TIAA-Cref (CoreStaff was subcontractor)-Visio Specialist/Business Analyst
Worked closely with management and subject matter experts to focus on business planning and process improvements to identify areas for
possible automation and stream lining. Tasks included technical documentation, process mapping, translating processes to flowcharts, creating
glossaries, job aids/training guides, and documentation of procedures.
Contractual
2/2005 – 10/2005
Bank of America (TekSystems)/EDiscovery/Litigation Database Analyst
Used electronic discovery software (Discovery Cracker, EnCase, Attenex) to investigate various types of electronic data/evidence and support
corporate litigation of various cases. Performed quality assurance measures and tracking throughout process, created procedure
guides and participated in training materials for new team members. Documented findings in final reports for clients. Confidentiality and
prioritization were key in this position.
Maersk-Sealand (Acsys)/ Business Analyst
Supported Accountants as part of Financial Analyst support group, reconciled expenses, conducted research into outstanding financial
issues/discrepancies, resolved issues, created spreadsheets/reports for management.
Wachovia Bank
8/2002 – 2/2005
Product Specialist/Business Analyst
Created high-level presentations, pitch books for Municipal Products Group in Corporate Investment Banking/Global Fixed Income Division.
Fact finding research for development of marketing materials. Responded to RFPs and analyzed bid responses. Consistent and accurate
customer service level was emphasized Performed quality assurance and research and participated in strategy sessions for incoming projects.
Collected data from several sources to combine into reports.
Business Analyst/SME/Wachovia Mortgage Corp.
Fact finding research for new system/product implementation. Gathered and analyzed data, reviewed and edited BRDs. Created procedures,
assisted in workflow review and detail design tasks. Assisted in new product enhancements and special projects to improve departmental
operations. Performed statistical analysis of staffing requirements and productivity. Developed project Document Repository. Communicated
with internal and external customers regarding mortgage products, rates, roles and responsibilities. Provided excellent customer and acted as
liaison to secondary marketing. Created adhoc reports for management and disseminated change information. Strong prioritization and
organization skills as well as close attention to detail was required. Office skills included MS Word, Excel, Power Point, Visio and Project.
Formal Education
State University of NY at Buffalo, Buffalo, NY 1990 - 1993 English Major
Last Update: 3/2016

3. UNC Wilmington, Wilmington, NC 1989 - 1990 English/Communication Major
State University of NY College at Oswego, English Major 1987 – 1989
Last Update: 3/2016