You will find attached my resume. I have listed my former employment for you to check out.

1. Emma L Frantz
1908 E 19th
St E28, Lawrence, KS 66046 • Cell: 785-393-0186 • frantze@ymail.com
Professional Summary
Motivated customer service specialist with over 20 years custmer service experience in a fast-
paced, team-based environment. Outstanding live chat and phone skills.
Employment History
General Dynamics Information Technologies
Customer Service Associate 11-2008 to 03-2016
In web chat, I help them with the MyMedicare.gov website problems. I also assist them by
answering general questions they may have about their account, or the Medicare
insurance such as what might or might not be covered. When answering calls, I help the
beneficiaries with their claims, choosing drug plans, helping to resolve a problem for a
beneficiary who might be very upset about something with their insurance. I talk to them
with empathy, understanding and work to resolve an issue that might have come up.
Manager, 09/2002 to 11/2008
A 1 Storage and Budget Truck Rental – Lawrence, KS
As Manager I rented units or trucks or both to customers. Daily walk through of storage
facility, cleaning units as well as trucks when returned. Accounts Receivable and
Accounts payable for both businesses. End of day close outs, weekly close out and
monthly close outs of both businesses.
I greeted my customers in a friendly manner in person and on the phone. I answered their
questions and helped them feel confident about their choice of where to rent as well as
what size unit or truck they might need.
Receptionist, 02-1999 to 09/2002
Mr. Goodcents Franchise Systems, Inc – DeSoto, KS
I greeted customers, vendors, guests and fellow employees in an upbeat friendly manner,
upon entry into the building. I made welcome boards for the vendors, customers, guests, and
birthday announcements for the fellow employees. I answered multi line phone system and
directed the calls to the proper person, took messages if that person was out of the office. I
took care of the mail, incoming and out going, placed the incoming in the proper mail box. I
feel I elevated the experience of everyone who came into the office with my friendliness.
Education
High School Diploma: 1963
Palco High School - Palco, KS
Additional Information
I have worked with the public all my life in one form or another. I have an outstanding
personality and I have never met a stranger. I have been in the medical field, farm field, call
center, storage field, and what all of these except for the farm field add up to be good
customer service.