This document is a personal profile and resume for Sam Gatfield. It summarizes his experience in customer service roles over 5 years, primarily in retail. It outlines his skills in communication, leadership, problem solving and customer service. It then details his employment history, starting from his most recent roles in retail and working backwards. It lists his education and provides some personal details.

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Flat 3, 67 Crescent Road
Ramsgate, Kent, CT11 9QY
01843 607050 | 07892955119
Sam.Gatfield@Gmail.com
Personal Profile
If you are looking for an individual offering excellent communication, leadership, and
motivational skills backed up by creative problem solving that welcomes every
challenge and customer enquiry then I am your man. Equipped with over five years
of customer service experience mostly in the retail sector working for companies
including Waterstones and Kiss Cards I enjoy people focused work. With a proven
ability to operate EPOS tills, confident data management, cash handling, and stock
replenishment I am a fast learner always seeking opportunities to grow.
Key Achievements
 Assumed the role of manager at Kiss Cards when informed of current
manager being taken to hospital and ran the store until she recovered.
 Assisted in the setup and running of an evening store event for Waterstones.
 Trained staff on multiple occasions including training for EPOS till operation,
banking procedures, and store processes.
 Supervised work experience placements for varying numbers of people for
one week durations
 Experienced the many aspects of working for the council including
administration, enforcement, and CCTV operation.
Employment History
Jun 2014 – Jul 2014 Waterstones Bookperson
Working for the UK’s largest book retailer within a team of eight people.
 Supervised work experience staff making sure they were confident and
motivated performing the tasks assigned to them yet comfortable coming to
me for further guidance.
 Assisted the setup of an in store event after opening hours, greeted and
directed guests, checked tickets and maintained security.
 Processing customer orders including discussing and placing orders, phoning
customers when their orders had arrived and organizing delivered orders for
collection.
 Conversing with customer to find specific books they had come in to
purchase, learning customer needs and preferences to recommend books
they would enjoy and either ordering or locating other stores with books not
currently in stock at our store.
Feb 2013 – Mar 2013 Judith Grace Grant Assessor
Working door to door for this small sales and marketing company.
 Responsible for liaising with possible clients face to face to find out if they are
entitled to energy saving services and passing the contact information of
eligible clients to the team leader.
Nov 2008 – Sept 2012 Kiss Cards Ltd Deputy Manager
Working for this small, local greetings card retailer within a team of four people.,
 Responsible for maintaining an effective operation by processing daily and
weekly data, planning weekly rotas and reporting concerns.

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 Ensuring high standards of customer service; maintaining stock levels along
with stock rotation and operating EPOS tills.
 Responsible for high standards of staff training on all aspects of customer
service and retail operation.
 Maintained integrity; entrusted with store opening and closure, holding site
keys and being on call outside of scheduled hours.
Sept 2006 – May 2008 Canterbury Christ Church University Student
Studied forensic investigation with applied criminology.
 Learned to examine crime scenes
 Acquired knowledge of various forensic techniques
 Analysed why people turn to crime
Apr 2005 – Sept 2006 The Royal Oak Kitchen Assistant
Worked for this Beefeater pub restaurant as part of a varying team.
 Maintained a clean working environment using COSHH as well as operated
machinery to clean dishes and cutlery.
 Prepared side salads and various deserts to a high standard.
Aug 2004 – Apr 2005 Sainsbury’s Stock Assistant
Worked for this large retail chain mostly on my own at assigned parts of the store.
 Accommodated incoming stock from the delivery, to the appropriate storage,
to the shelving as required and rotated stock to maintain company standards.
 Operated heavy machinery to dispose of cardboard appropriately.
2004 Tonbridge and Malling Borough Council Work Experience
Worked various departments to gain knowledge and experience.
 Performed various administration tasks such as filing, faxing, exchanging files,
data management and taking calls.
 Accompanied an enforcement officer and parking attendant learning all
aspects of what was included in the role and performing example tasks.
 Joined CCTV operators to watch over Tonbridge operating cameras,
recognising potential altercations and contacting appropriate responses.
Education and Training
15 East Kent College Level 1 Retail and Hospitality
15 East Kent College CIEH Food Hygiene Level 2
14 Learn Direct BTEC ICT Level 1
11 Sage 50 Level 1
99-06 Wrotham Secondary School A Level Science
99-06 Wrotham Secondary School A Level ICT
99-06 Wrotham Secondary School AS Level D&T
Additional Information
I am a video gaming enthusiast preferring co-operative games over competitive play.
I organise, run, and broadcast a tabletop roleplaying game bringing stories as well as
entire worlds to life. Outside fiction and computers I enjoy meeting up with friends
and family, exploring my surroundings, cooking, fine dining, and coffee.
References are available on request