The City of Prescott, Arizona provides a temporary employee orientation. The mission is to provide superior customer service to create a financially sustainable city and serve as a regional leader. Core beliefs include integrity, teamwork, commitment, problem-solving, pride in results, and productivity. A customer is defined as any individual receiving city services. Good customer service means providing for wants and needs by treating customers as individuals and priorities. Employees can access resources through the employee portal and must review and understand city policies on topics like safety and conduct. The orientation concludes with employees signing that they completed the training.

1. CITY OF PRESCOTT, ARIZONA
Welcome to Everybody’s Hometown!
Temporary Employee Orientation

4. MISSION
The mission of the City of Prescott is to provide SUPERIOR CUSTOMER
SERVICE to create a FINANCIALLY SUSTAINABLE CITY
and to serve as the LEADER OF THE REGION
CORE BELIEFS
To create a culture of action and accountability, our core beliefs are used to guide
behaviors and actions as defined in specific performance standards. It is how we
conduct City business.
Performance Standards
Acting with integrity
Working as a team
Having personal commitment and loyalty
Solving problems
Taking pride in excellent results
High level of productivity
Being nice

5. Who is a Customer?
• Citizens
• Visitors
• Vendors
• Property Owners
• Other Employees
• Other Agency Employees
A customer is any individual who receives service
from the City. The customer may be a co-worker, a
visitor, a person at the counter, on the phone or in the
parking lot. Customers are not only individuals who
receive City services from a department, but may
need assistance locating the correct department or
individual that can provide the desired service.
What is Customer Service?
Customer service is defined as the ability to provide for customers' wants and needs. It is all
about people. Start thinking of your customers as individuals not as an anonymous
interruption of your business. The customer is your business, in addition to the products or
services that we deliver. Remember the tips listed below.
No runaround!
Respect
Listen
If you don’t know – find out!
Repeat their concerns
Be nice
Follow through!
Never say “It’s Not My Job”.

6. Treat your customer like
“Everybody’s Hometown GUEST”
G - Greet your customer.
U - Understand the problem or issue.
E - Empathize with the customer.
S - Solve the problem or find the person who can.
T - Thank each customer and make them feel valued.

7. You can access the Employee Portal from home by logging in to the remote address.
krypton.prescott-az.gov
Employee Portal
City Email
Employee Self
Service
Employee
Handbook
Safety Manual
Employee News

8.  Become familiar with the policies and procedures that govern
our conduct
 It is your responsibility to review, understand, and abide by
the City’s Policies, which are located on the employee portal.
A hard copy can be provided at your request.
Written Safety Plan
for access
Driving and Vehicle Safety
for access
Bloodborne Pathogens
Written Safety Program
for access
Employee Conduct
to view Article 5 & 6 of the
Employee Handbook

9.  Payroll
 Talk to your supervisor on how to submit your timesheet
 City pays on a bi-weekly basis
 Contact Information:
Randi McInnes
Payroll Analyst
928-777-1265
Located in the Finance Department
 Risk Management
 Immediately report any workplace injuries to your supervisor (even incident only)
 Call TriageNow at 1-844-282-7823 to seek medical treatment
 No cell phone use while driving a City vehicle
 Contact Information:
Lori Burkeen
Risk Management Technician
928-777-1257
Located in the Legal Department

10.  Have you:
 Reviewed the Temporary Employee Orientation
 Reviewed and understand where the City of
Prescott Policies are located; including but not
limited to Sexual Harassment, Attendance, Drug
Free Workplace, Driving and Vehicle Safety and
the Written Safety Plan.
 Once you have completed ALL of these items:
1. Proceed to the next page
2. Sign your Certificate of Completion
3. Submit your form electronically to hr@prescott-
az.gov or print and return to HR

11. City of Prescott Temporary Employee Orientation
(Full Legal Name)
I acknowledge that I:
1) Reviewed the Temporary Employee Orientation
2) Reviewed and understand where the City of Prescott policies are located; including but not
limited to Sexual Harassment, Attendance, Drug Free Workplace, Driving and Vehicle Safety
and the Written Safety Plan.
3) Understand if I have questions regarding the policies, I will contact my direct supervisor or the
Human Resources Staff for clarification.
Signature
Date