The document is a cover letter and resume submitted by Tanuke Y. Smith for a customer service/collections position. The cover letter expresses that Smith has 15 years of experience in collections and customer service for Houston firms. The resume provides details of Smith's experience, including positions in accounts receivables, customer service, and as an office manager. Skills include Microsoft Office, customer service, communication, and problem solving. Education includes current enrollment at Texas Southern University.
Employee Communications in Behavorial HealthBobby Stark
This is from a presentation to the Mental Health Marketing Conference held at Lipscomb University on May 13, 2016. It covers employee communications goals, strategies and tips for success.
Sereal is a schema-less, cross-language binary serialization protocol aiming to replace Storable in Perl. It natively handles almost all Perl data structures including “special" ones such as aliases, weakrefs, regexps and cyclic references. Sereal supports compression and string de-duplication and employs other nice tricks allowing it to produce one of the most compact outputs across available serialization libraries. It is also very fast!
Sereal is widely adopted at Booking.com for serialization of objects for storage (MySQL, Redis, Memcached), as the default format for transferring data between different services, and for delivering logging data in our distributed environment.
Being very efficient in both speed and space Sereal::Encoder and Sereal::Decoder provide facilities which are not optimal in certain cases. For example many manipulations on encoded documents can be done only through re-serialization. To improve performance characteristics for these cases a set of tools was created:
- Sereal::Path - a query engine for Sereal allowing extraction of a single part of a document, similar to XPath and JSONPath.
- Sereal::Merger - a tool to combine several Sereal documents into a single one.
- Sereal::Splitter - a tool to split large documents into smaller ones.
In my talk I will give a quick introduction to Sereal and its internals. I’ll cover some design choices and important features. Finally, I’m going to explain the reasons of creating the tools and the best situations for using them.
Employee Communications in Behavorial HealthBobby Stark
This is from a presentation to the Mental Health Marketing Conference held at Lipscomb University on May 13, 2016. It covers employee communications goals, strategies and tips for success.
Sereal is a schema-less, cross-language binary serialization protocol aiming to replace Storable in Perl. It natively handles almost all Perl data structures including “special" ones such as aliases, weakrefs, regexps and cyclic references. Sereal supports compression and string de-duplication and employs other nice tricks allowing it to produce one of the most compact outputs across available serialization libraries. It is also very fast!
Sereal is widely adopted at Booking.com for serialization of objects for storage (MySQL, Redis, Memcached), as the default format for transferring data between different services, and for delivering logging data in our distributed environment.
Being very efficient in both speed and space Sereal::Encoder and Sereal::Decoder provide facilities which are not optimal in certain cases. For example many manipulations on encoded documents can be done only through re-serialization. To improve performance characteristics for these cases a set of tools was created:
- Sereal::Path - a query engine for Sereal allowing extraction of a single part of a document, similar to XPath and JSONPath.
- Sereal::Merger - a tool to combine several Sereal documents into a single one.
- Sereal::Splitter - a tool to split large documents into smaller ones.
In my talk I will give a quick introduction to Sereal and its internals. I’ll cover some design choices and important features. Finally, I’m going to explain the reasons of creating the tools and the best situations for using them.
Instituto Academia de Formación Jurídica Simón Rodríguez
“Enseñanza Jurídica que transforma vidas”.
Somos una institución de Educación de Adultos, que germina legalmente el 17 de Julio del Año 2014, siendo registrada en el Ministerio del Poder Popular Para las Relaciones Interiores y Justicia, Servicio Autónomo de Registros y Notarias y ante los órganos educativos del Estado Venezolano, entre los que destacan el INCES y el Ministerio del Poder Popular para la Educación, dedicada a la formación de los futuros profesionales en el derecho en su fase incipiente, preparándolo para entender, comprender y desarrollar exitosamente su futura profesión y mejorar las habilidades y destrezas de profesionales que ya estén en su ejercicio profesional.
Estamos ubicados en la Ciudad de Maracay Estado Aragua – Venezuela
www.iafjsr.com.ve
Localscapes is a regional approach to landscape design that is based on 5 key elements that work in any region to reduce maintenance, increase curb appeal, simplify irrigation, increase functionality and conserve water.
Los organos de investigacion penal_IAFJSRMauri Rojas
Instituto Academia de Formación Jurídica Simón Rodríguez
“Enseñanza Jurídica que transforma vidas”.
Somos una institución de Educación de Adultos, que germina legalmente el 17 de Julio del Año 2014, siendo registrada en el Ministerio del Poder Popular Para las Relaciones Interiores y Justicia, Servicio Autónomo de Registros y Notarias y ante los órganos educativos del Estado Venezolano, entre los que destacan el INCES y el Ministerio del Poder Popular para la Educación, dedicada a la formación de los futuros profesionales en el derecho en su fase incipiente, preparándolo para entender, comprender y desarrollar exitosamente su futura profesión y mejorar las habilidades y destrezas de profesionales que ya estén en su ejercicio profesional.
Estamos ubicados en la Ciudad de Maracay Estado Aragua – Venezuela
www.iafjsr.com.ve
Aspectos legales de la actuaciòn policial_IAFJSRMauri Rojas
Instituto Academia de Formación Jurídica Simón Rodríguez
“Enseñanza Jurídica que transforma vidas”.
Somos una institución de Educación de Adultos, que germina legalmente el 17 de Julio del Año 2014, siendo registrada en el Ministerio del Poder Popular Para las Relaciones Interiores y Justicia, Servicio Autónomo de Registros y Notarias y ante los órganos educativos del Estado Venezolano, entre los que destacan el INCES y el Ministerio del Poder Popular para la Educación, dedicada a la formación de los futuros profesionales en el derecho en su fase incipiente, preparándolo para entender, comprender y desarrollar exitosamente su futura profesión y mejorar las habilidades y destrezas de profesionales que ya estén en su ejercicio profesional.
Estamos ubicados en la Ciudad de Maracay Estado Aragua – Venezuela
www.iafjsr.com.ve
Instituto Academia de Formación Jurídica Simón Rodríguez
“Enseñanza Jurídica que transforma vidas”.
Somos una institución de Educación de Adultos, que germina legalmente el 17 de Julio del Año 2014, siendo registrada en el Ministerio del Poder Popular Para las Relaciones Interiores y Justicia, Servicio Autónomo de Registros y Notarias y ante los órganos educativos del Estado Venezolano, entre los que destacan el INCES y el Ministerio del Poder Popular para la Educación, dedicada a la formación de los futuros profesionales en el derecho en su fase incipiente, preparándolo para entender, comprender y desarrollar exitosamente su futura profesión y mejorar las habilidades y destrezas de profesionales que ya estén en su ejercicio profesional.
Estamos ubicados en la Ciudad de Maracay Estado Aragua – Venezuela
www.iafjsr.com.ve
Customer Service Representative with over 10 years of experience of telephone and face to face sales, Problem Solving, Data entry (Alpha/Numeric), Scheduling and Administrative. Possesses diploma/college credits and knowledge of medical terminology.
1. Tanuke Y. Smith-Terrell
4801 Culmore Drive
Houston, Texas 77021
713-538-0466
tanukesmith@live.com or
tanukesmith@outlook.com
Dear Human Resources Manager:
I was excited to learn about the customer service/ collections, position that you are hiring
for today. In today’s world the demand for a strong collector with the right customer
service skills is one of the greatest assets that a company desires.
We both share the same goals; mutual growth and realizing higher profits through
achieving goals. With fifteen (15) years’ experience in collections and accounts
receivable for some of Houston’s well known firms, I can hit the ground running and
produce results from day one.
Please review my resume. I am available to interview/test immediately. I look forward to
hearing from you! I may be contacted at or 713-538-0466
Sincerely yours,
Tanuke Y. Smith
Tanuke Y. Smith
2. TANUKE Y. SMITH
4801 Culmore Drive Houston, Texas 77021* Phone (713)538-0466 e-mail tanukesmith@live.com
OBJECTIVE____________________________________________________________
To secure a position with a well-established organization that will lead to a lasting
relationship and a challenging career.
Summary
Self-directed professional with 15 years of experience in collections and accounts
receivable and customer service. Highly knowledgeable of the Fair Debt Collection
Practices Act. Strong skip- tracing, customer service and problem-solving skills. Proven
ability to communicate well with individuals. Organized and efficient with the skills and
ability to manage files and multi- task in a fast-paced environment.
Skills
Microsoft Word, Excel ,and Power Point
Exceptional customer service skills
Attention to detail
Active listener
Qualifications
Sound knowledge of word processing, managing files and records, and designing
forms.
Excellent ability to persuade others to change their minds or behavior.
Profound ability to communicate effectively in writing and speaking.
Professional Experience
Advantage Staffing
07/2013-11/2013 Win Back Team
Outbound calls to consumers reselling AT&T products
Placed 140 calls on a 8 hour shift
Left messages for consumers
Used the art of persuasion to convince consumers to switch services
Learned new sales tactics
Talent Tree
05/2007-12/2009 Customer Service Representative
Handled incoming phone calls e-mails and mail from clients employees, answered
their questions and solved concerns. Problem solved issues related to their health
care benefits, 401K savings, life benefits, retirement plans, and other human
resources issues.
Received back-to-back phone calls with little or no time between calls.
Worked on various administrative projects which include benefit calculation, data
management, transaction workflow call backs and process improvements.
3. Accounts Receivables Clerk, 1998-2007
August Investments
Office manager
Averaged 125 clients/debtor calls per day.
Conferred with clients/debtors by telephone to determine reasons for
overdue payments and reviewed terms of sales, services, or credit
contracts and determined appropriate strategy to generate payments from
clients.
Persuaded clients to pay amounts due on credit accounts, damage claims,
or non-payable checks.
Bill Clair Family Mortuary
04/1989-09/1999
Office manager
Scheduled family appointments with directors
Coordinated and arrange the retrieval of death certificates
Assisted with recovery and transportation of the departed
Arranged for final resting area
Received incoming calls from families and hospitals and nursing homes
Hands on with the owners
Conducted weekly meetings with employees to educate them on weekly services
Keep monthly reports on services rendered, and overhead cost and payroll
Scheduled monthly service call on all company cars
Requesting burial permits
Assisted with wakes, and memorial services
Education
Texas Southern University Currently enrolled Fall semester 2015
Available upon request
Volunteer at Lone Star Community College.
“DAAG” Disability Awareness & Assistance Group. Actively on campus publicly
speaking to the Lone Star Community College Student Body on issues of awareness of
disabilities seen or unseen. Encouraging students with disabilities to speak out and let
their voices be heard. Working close hand with the ADA’s office and students, so that the
proper accommodations are available at the time of need.