1. Christopher Woods Home: (267) 343 8566
5243 Cottage St., Apt. C8, Philadelphia PA 19124-1544
chrisinphilly5448@yahoo.com
Qualifications
o Customer Service Professional with experience in a fast paced insurance call center
seeks opportunity to work as a team member in health care services.
o Demonstrates strong communication skills and ability to establish rapport with clients.
o A self-motivated employee with a record of success in troubleshooting and problem
resolution.
o Leads by example and establishes a professional work environment based on respect.
o Proficient in MS Word, Excel, Outlook, and PowerPoint.
Work History & Experience
Customer Service Representative 11/2010 - 3/2011 The Jacobson Group
Chicago, IL
o Provided Benefits information to hospitals, doctor’s offices and ancillary medical
providers for UMR.
Senior Customer Service Representative 8/2004 - 8/2010 Independence Blue Cross
Philadelphia, PA
o Provided Benefits information to hospitals, doctor’s offices and ancillary medical
providers.
o Familiar with most lines of health insurance including, PPO, HMO, POS, Traditional,
Medicare Supplemental, and Medicare replacement policies.
o Obtained a strong knowledge of ICD 9 codes and CPT codes.
o Experienced in training new employees to help achieve corporate initiatives.
o Honed strong problem solving skills used in deciphering problems with insurance claims
and bills.
o Successfully adapted to quickly changing work schedules and skill sets in a diverse
array of careers, ranging from: utility, financial service and health insurance companies.
o Acquired strong customer service and communication skills, with more than 15 years of
experience.
o
Administrative Assistant 6/2004 - 8/2004 Philadelphia, PA Office Team
o Broker’s Assistant and Administrative Assistant
o
Customer Service Representative 4/2002 - 6/2004 Pittsburgh, PA Equitable Resources
o Placed orders to start and stop gas service.
o Reviewed billing inquiries and issued orders to check meters for accuracy when needed
o Took Emergency gas calls. Made payment arrangements with customers.
o Advised low income customers of assistance available to help with their heating bills.
o
Education
University of Pittsburgh
Reading Area Community College
Ashford University