1. Career Portfolio
FOR DONNA CHRISTENSEN
American InterContinental University
Professional Business Development | January 8, 2017

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PHILOSOPHY
Life is the measure of one’s accomplishments, abilities, knowledge, and failures.
I started my career with the intention to support my family and give them a life outside of
the welfare system. I started in the clerical department in an insurance company and
move up to the position of a Claims Processor Specialist. I found that I had a hunger for
learning and especially new technology. I also found that if one is going to do a job, do it
well and give one hundred percent. I am at my best when working to resolve a problem
or seeking a new way to complete a job.
LIFE ACCOMPLISHMENTS
I received all my high school credits by the first semester of my senior year.
After graduating high school 1971, got married and had my first two children. After my
divorce, I went back to college, got a job working in insurance, was remarried again, and
had two more children. I taught my children that if you want to get anywhere in this
world, working hard and doing a great job will get you there. Life is an adventure, make
the best of it and be happy.
After twenty-seven years at the insurance company I worked for, I went to work
with my husband at a trucking company delivering products over 48 states. I had the
great pleasure of meeting different people in different parts of this great country. It was a
feeling of freedom, enjoyment, and experience so much.
I have been the secretary of a racing club and have the awards for thirteen years of
service to the members. I received a safety award for maintaining equipment for the
government, an award and bonus for creating the storage program for Allstate Insurance

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Company. Also, received the Eagle service award for helping other departments within
the company.
The important things I have learned over this life time is keep a positive attitude,
be open to new ideas, don’t be afraid to venture outside your comfort zone, and know
when to stand up for what you believe in. Another thing I have learned is failures only
make you stronger and admitting you were wrong is not a bad thing, it is a strong point.

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Donna A Christensen
14400 E 28th Lane
Yuma, AZ 85367
Dear Sirs:
I am writing in regards to a possible position in the management field to help with my
bachelor degree in Business Management. I am confident that my skills and my passion
for technology are a perfect match for any position and I am determined, hardworking,
and willing to learn.
I would bring to the company a broad range of skills, including:
− Customer Service skills
− I am taking courses in computers, writing presentation, and business
communication.
− I have excellent problem solving skills and willing to work with others to resolve
problems.
− I worked for with Allstate Insurance for twenty-seven years in the Claims
Department so I know how to deal with problems with compassion and to bring
resolution to them.
− Warner Enterprises employed my husband and myself as owner/operators, so I
understand the mechanical functions of large vehicles. I also understand time
schedules and delivering on-time.
I would welcome the opportunity for further discussion regarding a position with the
company. If you have questions, please contact me by phone at 360-631-9196 or by
email at donnachristensen56@gmail.com. I have enclosed my resume for your review,
and I look forward to hearing from you.
Sincerely,
Donna A Christensen
Enclosure

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Donna Christensen
14400 E 28th Lane • Yuma, AZ 85367 • 360-631-9196 •
Donnachristensen56@gmail.com
PROFESSIONAL SUMMARY
Administrative professional with over ten years of experience writing complex reports
and summaries, maintaining detailed spreadsheets and monitoring funds/overseeing a
budget. Academic training focused on business administration.
Career Accomplishments Include
 Received Eagle Award at Allstate for providing a comprehensive solution to a
complex customer service issue.
 Developed a detailed claims book in collaboration with IT, resulting in massive
efficiency improvements and company-wide implementation.
 Hold top secret clearance
RELEVANT SKILLS
 Microsoft Office: PowerPoint, Word, Excel, Outlook
 Customer Service/Communication
 Insurance Claims Processing: data collection and entry, estimation, payment
EDUCATION
American InterContinental University Schaumburg, IL
Bachelor of Business Administration, Management Present
 Anticipated Completion Date: 4/2018
PROFESSIONAL EXPERIENCE
MWR – ROC Café 10/2011-8/2013
Yuma Proving Ground Yuma, AZ
 Washed dishes, handled food, cash register, helped order supplies
TRAX International Yuma, AZ
Test Driver Operator 8/2013-2/2015
 Tested vehicles to determine performance, durability in action, and reparability in
extreme weather and land conditions.
 Conducted vehicle safety inspections prior to testing, to avoid hazards.
 Crossed trained as a Data Collector: examined all stages of equipment testing and
logged per project needs.

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Allstate Insurance Company
Sr. Claims Processor Representative 1/1979- 6/2002; 5/2008-
12/2009
 Promoted to Sr. Claims Processor in 2000 for exemplary work performance
 Served as assistant Supervisor during times when Supervisor was absence.
 Handled clerical responsibilities such as filing, typing, and copy work for the
office.
 Answered phones, handled customer’s calls, and directed them to appropriate
person.
 Set up and handled claims within my job capabilities.
 Handled assigning claims to claim representatives.
 Transferred storage files and logged on the computer.
 Worked in the mail room, receiving, and mailed letter and packages.
 Helped train new and established employees; trained clerical staff and various
teams.
Warner Inc. Omaha, Nebraska
Commercial Driver 7/2002-12/2005
Delivered products for home and office, hazardous materials, and other types of cargo
over the 48 states of the continental United States.
 Owner/Operator with my husband drove nights, planned routes, decided on loads
and dealt with clients.