1. Career Overview
Core Strengths
Accomplishments
Work Experience
WENDI WOOD
623 Rambo Street, Damascus, VA 24236 | C: 928-286-7236 | wendi30944@gmail.com
Highly enthusiastic customer service professional with 25+ years experience focused on
promoting guest satisfaction through exceptional service. Offers exceptional organizational,
interpersonal and computer skills. Strong background in all aspects of customer service and
support. Accustomed to working in fast-paced environments with success in effectively
handling difficult client situations.
Ready to take on the world in a new exciting environment.
Customer service expert
Communicates effectively
Exceptional multi-tasker
Energetic work attitude
Creative problem solving
Adaptive team player
Flexible schedule
Cash handling/ reconciliation
Customer Service
Researched, calmed and rapidly resolved guest conflicts to create a more positive
experience.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding operations, services, promotions and
concerns.
Earned Employee of the Month recognition as well as various "Good Job endorsements,
for going above and beyond what was expected.. Currently CPR/AED certified
Apr 2014 to Sept 2016Transportation Dispatch
Xanterra South Rim, LLC - Grand Canyon, Arizona
Communicates effectively with other departments to assist guests with any special requests
during their visits.
Balance scheduling for the day-to-day activities of 15+ transportation employees including
Tour Bus and Taxi services.
Maintain up-to-date records at all times, including logs, cash receipts and manifests.
Work under strict deadlines and respond to service requests and emergency call-outs.
Guarantee positive customer experiences.
Aug 2013 to Apr 2014Guest Service Agent, Lead
Xaterra South Rim, LLC - Grand Canyon, Arizona
Greeted and registered guests and issued room keys.
Processed guest payments for room charges, food and beverage charges and phone charges.
Recommended dining and entertainment options for guests in the Grand Canyon National Park
area.
Answered department telephone calls within 3 rings, using correct salutations and telephone
etiquette.
Monitored room availability using OPERA system.
Processed cash and credit card transactions during the checkout process.
Greeted all guests in a courteous and professional manner.

2. Educational Background
Served as public relations representative for the hotel.
Fostered strong working relationships with all departments within the National Park.
Resolved guest concerns and complaints in a timely professional manner.
Jul 2011 to Aug 2013Event Security/ Command Center
Professional Event Services - Ukiah, California
Daily scheduling and dispatch of Security personnel for various events. Maintain positive
attitude while helping to keep guests safe at community events.
Collect and reconcile cash from Parking attendants.
Assist Crew Leaders and Crew in operations
Patrolled the facility and served as a general security presence and visible deterrent to crime
and rule infractions.
Reported all incidents, accidents and medical emergencies to law enforcement.
Managed staff schedules for all shifts and events to minimize overtime costs.
Maintained a calm, professional demeanor at all times.
Jul 2001 to Aug 2010Assistant Manager
Murphys Markets, Inc - Arcata, California
Greeted all customers.
Executed cash and credit card transactions quickly and accurately.
Interviewed, hired and trained new team members.
Delegated tasks to team members to optimize productivity.
Directed and managed all functions of the dairy, frozen, produce and bakery departments.
Developed a reputation for being fast, courteous and thorough with customers and
coworkers.
General Education
Humboldt State University - Arcata, California, United States
General education classes taken.