1. LYNNE D. CONNOLLY
9319 Walker Street
Phone (215) 332-1667
Philadelphia, PA 19114
Email: lynneconnolly@verizon.net
EDUCATION
Associate Degree, Business – Peirce College - Philadelphia, PA
COMPENDIUM OF TALENTS
. Customer Service Representative extraordinaire.
. Keen listener who strives to understand the client’s needs
and provides exceptional results.
. Impeccable organizational skills and attention to detail.
. Profound command of the English language – written and spoken.
. Computer literate -- Microsoft Windows, Word, IE & internet technologies.
. Familiarity with office process: management, procedure & equipment.
CERTIFICATION
Pennsylvania Insurance License #420375 - Property, Casualty, Life & Health
PROFESSIONAL EXPERIENCE
State Farm Insurance - Mike Nelson, Agent 2014 – 1/2015
Customer Service and Insurance Sales
. Supported new agency by sharing my considerable sales and
customer service expertise.
. Generated new sales thru open communication plus above &
beyond customer accommodation.
Terra Insurance – Colleen Terra, Agent 2013 - 2014
Insurance Sales and Customer Service
. Emphasis on customer service while focusing on multi-lining into
home, auto, umbrella, flood, life or health insurance.
Allstate Insurance – Carmen Ezzo, Agent 2008 - 2011
Insurance Sales and Customer Service
. Prospected leads utilizing mailings, phone calls and presentations to
community groups to write new insurance policies.

2. . Consistently provided an outstanding customer service experience.
LYNNE D. CONNOLLY
Page 2
State Farm Insurance – Joseph Ems, Agent 2005 – 2007
Insurance Sales, Customer Service and Banking Specialist
. Determined clients’ needs by fact-finding conversations then preparing
an appropriate protection plan by calculating and quoting rates for
immediate coverage, as well as for ascertaining long-term insurance
requirements.
. Enhanced insurance agency reputation by implementing banking products
such as car loans, bank accounts and mortgage applications.
State Farm Insurance – Alden Thomas, Agent 2004 - 2005
Insurance Sales and Customer Service
. Reached out to potential new clients by cold calling, mailings and referrals
to establish sales for a new agency.
. Recognized by agency for servicing the clients’ ever-changing insurance
needs with kindness and enthusiasm.
Bensalem Veterinary Hospital – Jay Leeb VMD 1993 - 2003
Front Desk Manager and Veterinary Assistant
. Responsible for clerical duties including maintenance of patient records,
scheduling, ordering supplies and bookkeeping.
. Assisted staff and doctors with animal management and procedures.
Encouraged an empathetic and friendly hospital environment.
7/2015