Mageswary Supramaniam has over 20 years of experience in administrative and event management roles in the hospitality industry. She is currently employed as an Events Manager at Thistle Johor Bahru, where she oversees all aspects of events and hospitality and ensures client requests are accurately communicated. Previously, she held administrative roles supporting senior management at Persada Johor and Pan Pacific Johor Bahru. She is pursuing an MBA in Entrepreneurship/Hospitality Management and holds qualifications in Executive Secretaryship and Private Secretaryship.

1. MAGESWARY SUPRAMANIAM
SUMMARY OF QUALIFICATIONS
 A highly organized and detailed oriented person with over 20 years of experience in providing
thorough and skillful administrative support to Senior Management.
 Dedicated and focused, able to set my priority and complete multiple tasks and follow through to
achieve project goals
 An independent and self -motivated professional with good writing skills, able to grow position
relationship with stakeholders and peers at all organization levels.
 High level of initiative and passion over my job and ultimate goal to achieve my personal
satisfaction prior to delivery
 Patient and honesty is my highest positive attitude I carry within myself.
 Computer skills includes: MS Word, Excel, Powerpoint
EXPERIENCE
 Currently employed at Thistle Johor Bahru , one of the leading hotels in Johor Bahru as an
Events Manager for the last 5 years (2010 – current)
JOB SCOPE
 Oversee all aspects of Hospitality and Events
 Plan, Develop, Organize and Manage events (in house)
 Plan and organizer events (external)
 Site inspection
 Provide on -site support to the operations team during event
 Solely responsible in ensuring all client request is being communicated accurately to the
operations team
 Implementing the appropriate systems and procedures to ensure a smooth flow of the
administration of the department
 Manage the Events team with 4 manning reporting to me
 Set the Key Result Achievements and guiding the team to achieve the set KRA’s.
 Highly focused on customer feedbacks and responsible to respond within 24 hours on all
dissatisfaction clientele remarks in writing
 Initiate and implementing new procedures for the department in terms of improvising the flow
of the job.
 Creating the Standard Operations Procedures.
 Entertaining clients in terms of business rapport.
 Fully responsible to work towards achieving the budget set for MICE business and customer
feedback.
 Provide training for peers to ensure that they are in line and consistently reminded the right
steps of delivering the assignments

2. MAGESWARY SUPRAMANIAM
2003 – 2010
Employed as an Events Executive /Administrator to the Events Teams at Persada Johor
JOB SCOPE
 Main role was to ensure a smooth running of the administration of the Events Team.
 The gatekeeper with the sales team to ensure all files delivered to Events team are equipped
with the full documentations required by the client.
 Assigning of the event files to the respective event coordinators in order for them to
communicate with guest for further details
 Design and implemented the ISO filing system for the team
 Monitor all leave forms and annual leave balances for the team to ensure all leaves are cleared
within the stipulated timeline.
 Prepare the necessary reports for the Events Director’s Executive Committee Meeting (Excom)
 Responsible in issuing Purchase Request for vendors (if required), follow up with purchasing on
the items status and Finance for payment to vendors.
 Secretarial support to both the Director and Assistant Director of Events
Prior to the opening of Persada Johor , was employed as the Food & Beverage Administrator at
Pan Pacific Johor Bahru. Upon the opening of Persada Johor, internal promotion was offered.
JOB SCOPE AS A FOOD AND BEVERAGE ADMINISTRATOR
 Secretarial support to the Director of Food and Beverage
 Fully in charge of the administration of the Food and Beverage Department
 Organising and maintaining filing system
 Email all promotions to the all clients programmed in the database
 Assist outlet managers in their requirement for paperwork assistance
 Act as a relieve Secretary to the General Manager in the absences of the GM secretary
1995 – 1998
SECRETARY TO THE PROJECT MANAGER – PEREMBA CONSTRUCTION MUL-T PLEX
JOB SCOPE
 Supportive Secretary job to the Project Manager
 Fully in charge of the office administration which includes all emails, correspondences to
the contractors
 Organizing and servicing meeting requirements, answering telephone calls, maintaining the
diary with appointments, managing database

3. MAGESWARY SUPRAMANIAM
1993 – 1995
SECRETARY – PUBLIC RELATIONS MANAGER – ALLSON KLANA RESORT, SEREMBAN
JOB SCOPE
 Fully in charge of the Public Relations office administration jobs
 Arranging appointments for the PR Manager
 Liaising with press members for press releases – to draft and process press releases
 Organizing festive events in the hotel – organizing and delivering the vip arrival schedules
for the officiating of the said events
 Managing database for email promotions for all guests
OTHERS MAJOR ROLES
 Being employed as the appointed Secretary for the Malaysian Association of Hotels – JOHOR
CHAPTHER for 5 years from 2005 – 2010.
JOB SCOPE
 Organising meetings on a monthly basis for the Committee Members of the Generals Managers
in Johor Hotel
 Attending to all needs on preparation for the smooth flow of the meeting arrangement with
secretarial services during the meeting.
 Solely responsible for the submission of the accounts details on a yearly basis to the appointed
accountant firm.
 Call for AGM and EGM on yearly basis.
TRAINING ATTENDED
 Five Star Service for Managers – conducted by Taylor’s College
 Think Like The Customer – conducted by PKMH Training Resources Group
 Success Skills for the Administration Professionals – Conducted by Impression Management
Professional
RECOMMENDATION LETTERS
 Numerous appraisal letters from the Management of Thistle Johor Bahru for a well done job
done – measured based on the written feedback from clients to the Management or on line
survey
 Letter of commendation for clients who was specifically happy with my service during their
events
 Letter of recognition from previous Department Heads
 5 years service – certificate of recognition from The Puteri Pacific Johor Bahru

4. MAGESWARY SUPRAMANIAM
EDUCATION QUALIFICIATION
 Currently pursuing MBA majoring in Entrepreneurship /Hospitality Management:-
Core modules includes: Leadership, Financial Management, Event Management, Marketing
Strategies, Corporate Governance, Human Resource Management
PERIOD OF COURSE: 2 YEARS (to be completed by September 2015)
 Diploma in Executive Secretaryship obtained from Stamford College, Kuala Lumpur – 1997
 Certificate holder for Private Secretaryship obtained from Stamford College, Kuala Lumpur -
1990
Current drawn remuneration: RM4600 (gross salary)