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Heidi Parks
26 Oak St. Apt. 4, Old Town, Maine 04468 (207) 299-6766 heidi.parks@umit.maine.edu
Objective
 I am a dedicated and hardworking person seeking a position in a fast paced and challenging
environment in which I can utilize my customer service background, my skills and experience as a
manager, and/or my anthropology degree.
Education
 University of Maine- Orono, Maine
BA in Anthropology, May 2011
Overall GPA of 3.58/4.00
Experience
University of Maine, July 2014- Present
 Administrative Specialist CL2, Office of Student Records, September 2014-Present-
processed student immunization data and lifted holds associated with missing records; managed the
Immunization folder on Firstclass and the Immunization phone line. Worked heavily with the
ImageNow documentation system to store and retrieve immunization records and transcript
requests. Responsible for batching transcripts and for reshaping the process through which
transcripts were requested and processed. Position comprised of large amounts of data entry using
PeopleSoft, as well as an emphasis on customer service through face to face interactions, phone
calls, and emails. Worked with the Assistant Director of the department to switch the transcript
processing interface through a third party. Responsible for creating training guidelines and
disseminating new information related to the transcript process throughout the department.
Assisted with transfer credit data processing and proofing of the undergraduate catalog.
 Administrative Specialist CL1, Office of Student Records, July 2014-August 2014-
responsible for processing student data changes, including changes of major, changes of college,
and classes added or dropped. Took part in building the transfer course catalog for universities and
colleges across the country and provided customer service and information via email, over the
phone, and in person.
Penn National Gaming, October 2005-December 2013
 Customer Service Representative- kept an average drawer of $15,000 balanced, responsible for
efficiently handling all manner of customer needs, including monetary transactions and specific
property and marketing-related questions. Trained new employees within the department and
current employees throughout the facility on the ACSC system.
 Banker- kept an average bank of $4,000,000 balanced using an Excel-based computer data entry
system, responsible for supervising coworkers and conducting monetary transactions with internal
employees from all departments.
 Dual Rate Shift Manager, February 2012-October 2013- managed a team of up to 14
employees; responsible for supervising and assisting cashiers and maintaining service standards on
the front line, supervising and assisting bankers, maintaining and replenishing cash dispensing
kiosks on the gaming floor, and assisting other department heads with service related issues,
including guest recoveries, thefts, and exclusions. Helped redesign the department’s supervisory
structure, service plan, and instituted new practices to bolster employee engagement.
 Associate HR Trainer, October 2012-December 2013- responsible for establishing protocols and
handling training of entire casino staff in the importance of federal gaming regulations. Helped
create the property-wide presentation using Microsoft Office Powerpoint.
University of Maine, Orono, September 2006-January 2011
 Student tutor for Athletic Department- assisted students to develop and maintain effective study
skills in several different courses.
Skills
 Highly comfortable with ACSC systems and Microsoft Office including Word, Excel, and Powerpoint. Also
very comfortable with PeopleSoft and Imagenow.
 Able to type 95 words per minute and quickly learn new computer systems
 Comfortable in a fast paced environment
 Strong multi-tasking skills
 Strong organizational skills
 Excellent communication skills, through several different mediums- phone, email, and in person.
Achievements
 Graduated Magna Cum Laude and Dean’s List
 Hollywood Slots’ Employee of the Quarter, October 2008
References
 Sandra Cormier
1406 Ohio Street
Bangor, Maine 04401
207-385-7468
Bookbug1406@gmail.com
 Alan Stormann, Sr.
(Former) Director of University Parking Services
Doris Twitchell Allen Village 523
University of Maine
Orono, ME 04469
207-991-0632
stormann@maine.edu
 Jessica Harris
JT Rosborough
Ellsworth, ME 04605
207-944-6842
jessica.varner@mail.com

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Resume

  • 1. Heidi Parks 26 Oak St. Apt. 4, Old Town, Maine 04468 (207) 299-6766 heidi.parks@umit.maine.edu Objective  I am a dedicated and hardworking person seeking a position in a fast paced and challenging environment in which I can utilize my customer service background, my skills and experience as a manager, and/or my anthropology degree. Education  University of Maine- Orono, Maine BA in Anthropology, May 2011 Overall GPA of 3.58/4.00 Experience University of Maine, July 2014- Present  Administrative Specialist CL2, Office of Student Records, September 2014-Present- processed student immunization data and lifted holds associated with missing records; managed the Immunization folder on Firstclass and the Immunization phone line. Worked heavily with the ImageNow documentation system to store and retrieve immunization records and transcript requests. Responsible for batching transcripts and for reshaping the process through which transcripts were requested and processed. Position comprised of large amounts of data entry using PeopleSoft, as well as an emphasis on customer service through face to face interactions, phone calls, and emails. Worked with the Assistant Director of the department to switch the transcript processing interface through a third party. Responsible for creating training guidelines and disseminating new information related to the transcript process throughout the department. Assisted with transfer credit data processing and proofing of the undergraduate catalog.  Administrative Specialist CL1, Office of Student Records, July 2014-August 2014- responsible for processing student data changes, including changes of major, changes of college, and classes added or dropped. Took part in building the transfer course catalog for universities and colleges across the country and provided customer service and information via email, over the phone, and in person. Penn National Gaming, October 2005-December 2013  Customer Service Representative- kept an average drawer of $15,000 balanced, responsible for efficiently handling all manner of customer needs, including monetary transactions and specific property and marketing-related questions. Trained new employees within the department and current employees throughout the facility on the ACSC system.  Banker- kept an average bank of $4,000,000 balanced using an Excel-based computer data entry system, responsible for supervising coworkers and conducting monetary transactions with internal employees from all departments.
  • 2.  Dual Rate Shift Manager, February 2012-October 2013- managed a team of up to 14 employees; responsible for supervising and assisting cashiers and maintaining service standards on the front line, supervising and assisting bankers, maintaining and replenishing cash dispensing kiosks on the gaming floor, and assisting other department heads with service related issues, including guest recoveries, thefts, and exclusions. Helped redesign the department’s supervisory structure, service plan, and instituted new practices to bolster employee engagement.  Associate HR Trainer, October 2012-December 2013- responsible for establishing protocols and handling training of entire casino staff in the importance of federal gaming regulations. Helped create the property-wide presentation using Microsoft Office Powerpoint. University of Maine, Orono, September 2006-January 2011  Student tutor for Athletic Department- assisted students to develop and maintain effective study skills in several different courses. Skills  Highly comfortable with ACSC systems and Microsoft Office including Word, Excel, and Powerpoint. Also very comfortable with PeopleSoft and Imagenow.  Able to type 95 words per minute and quickly learn new computer systems  Comfortable in a fast paced environment  Strong multi-tasking skills  Strong organizational skills  Excellent communication skills, through several different mediums- phone, email, and in person. Achievements  Graduated Magna Cum Laude and Dean’s List  Hollywood Slots’ Employee of the Quarter, October 2008 References  Sandra Cormier 1406 Ohio Street Bangor, Maine 04401 207-385-7468 Bookbug1406@gmail.com  Alan Stormann, Sr. (Former) Director of University Parking Services Doris Twitchell Allen Village 523 University of Maine
  • 3. Orono, ME 04469 207-991-0632 stormann@maine.edu  Jessica Harris JT Rosborough Ellsworth, ME 04605 207-944-6842 jessica.varner@mail.com