Fatma Badr is seeking a full-time job utilizing her expertise in social work. She has over 15 years of experience in administrative, customer service, and coordinator roles. Her experience includes positions as a secretary, call center agent, data collector, loan officer, and housing officer. She is proficient in Microsoft Office, research, multi-tasking, and working under pressure.

1. 1
Fatma Badr
Fattoum001@Hotmail.Com
Mobile: +201200112437
Objective
Seeking a full time job where I can implement my expertise, expand my field of knowledge and learn new
skills.
Education
Bachelor degree in social work, Helwan University, Cairo, Egypt
Grade: Good
Employment History:
Secretary at Tropicana for Projects (subsidiary of Amer Group) since 2012 till Present
 Managing diaries and making appointments
 Preparing and distributing papers and documents for meetings, booking meetings, taking minutes.
 Dealing with post
 Drafting letters and other documents, such as PowerPoint presentations
 Maintaining Filing Systems
 Answering the Phone and answering Queries Liaising with Staff, Clients, Etc.
 Using various computer packages - Word, Excel, and PowerPoint, scanning and printing.
 Coordination with the concerned to attend the meeting.
 Writing reports, executive summaries and typing documents.
 Preparing Presentations.
 Ordering stationery and office equipment.
Senior Call Center Agent and shift leader at Tropicana for Projects (subsidiary of Amer Group)
From 6/2009 Till 12/2011
 Answer phones and respond to customer requests.
 Sell product and place customer orders in computer system.
 Provide customers with product and service information.
 Up sell products and services.
 Identify, research, and resolve customer issues & follow-up on customer inquiries not immediately
resolved.
 Complete call logs and reports.
 Other duties as assigned
 Coordination between my department and all other departments.

2. 2
Statistics And Data Collector at Chest, Heart, and Allergy Medical Center from 3/2008 Till 5/2009
 Proficiency in work programs (Word, Excel, and keyboard skills) in both Arabic and English.
 Proficiency in the work schedules of the specialized programs.
 The preparation, organization and filing
 Copying work & Sending and receiving faxes
 Proficiency and speed of the search on the Internet
Coordinator in center of business development service at First Micro finance Foundation from 4/2007
till 2/2008
 Doing feasibility study for our clients
 Follow-up customers in lending committees
 Contact potential clients of the Center
 Follow up customers in field
 Arrange work orders and purchase office supplies
 Dealing with other departments of credit, human resources, internal audit and account management
Group leader at First Micro finance Foundation from 1/2006 till 3/2007
 Act as a group leader (training new loan officers, planning target with them, reporting) as well as
administrative work to receipt, review and arrange monthly reports of all loan officers who work with
me in the Branch.
 Work on a chosen field providing publicity for our workplace and its definition
 choose clients and their work study
 Work-feasibility studies and complete knowledge of the customer
 Field search about client work.
 Prepare cash flow about client work
 Prepare a monthly reports about progress of client's work after taking loans
 Deal with any of our foreign visitors& managers.
Loan Officer at El Nahda Association from 1/2005 till 12/2005
 Work on a chosen field providing publicity for our workplace and its definition.
 Choose clients and does their work study.
 Work-feasibility studies and complete knowledge of the customer
 field search about the client work
 Prepare cash flow about client work
 Prepare a monthly reports about progress of client's work after taking loans
 Deal with any of our foreign visitors& managers.

3. 3
Housing officer (admin & social) at Re-development and revitalize Aldarb Elahmar community
project, Aga Khan for Cultural &Development from 6/2004 till 12/2004
 Declaration of the objectives of the project and all its programs.
 Directing concerned people to suitable programs.
 Define people as part of Al Aga khan development projects of poor communities which in need of
support.
 Define community service programs which were given for housing and other services.
 Helping people to receive better provided services
 Solving any emergency problems in the process of restoration of housing.
 Connectivity and communication among the recipients of housing program services and other
programs.
 Coordinator between customers and departments which provide services and among the other
departments.
Administrative executive at Chest, Heart, and Allergy Medical Center from 3/2000 till 11/2004
 Directing each patient to the concerned department to have his treatment at the expense of the state.
 Receipt and reviewed invoices along with the monthly accounts for each client, Arrange client’s files.
 Provide pharmaceutical feedback for all patients.
 Solve any problems that may encounter patients in their dealing with various sections in hospital.
 Work all measures to renew decisions for patients.
Secretary at Roots Restaurant from 6/1999 till 12/1999
 Managing diaries and making appointments.
 Dealing with post.
 Drafting letters and other documents.
 Answering the phone and answering queries
 Scanning and printing
 Using various computer packages - Word, Excel, and PowerPoint.
 Liaising with staff, clients, Etc.,
 Writing reports.
 Managing and reviewing filing and office systems.
 Typing documents
 Ordering stationery and office equipment.

4. 4
Personal Skills
 Multi-Tasking.
 Able to work under pressure.
 Team worker.
 Fast learning.
 Leadership.
 Attention to details.
 Ability to meet tight deadlines.
Computer Skills:
 Experienced in the usage of internet and researching.
 Experienced in the usage of Microsoft Application.
Language Skills:
 Arabic: Mother Tongue
 English: Good Speaking, Reading and Writing knowledge.
Certificates & Memberships
 Level 303- English Course at AUC.
 Level 304 – English Course at AUC.
 Participating in "Leadership" Workshop.
 Participating in "Childhood" Workshop.
 Course on reproductive health.
 Course in first aid from the Egyptian Red Crescent.
PERSONAL INTERESTS
 Minuteness| Excellent organizational skills | Confidentiality | Planning and Time management.
 Initiative | Reliability | Stress tolerance | Customer-service orientation.
 Willingness to work in a flexible schedule and high workload.