1. Resume
AMANDA J. RHODES
500 E. 3rd St. Apt. 509 · KCMO 64106 816·804·4420 rhodes.amandajane@gmail.com
SENIOR HEARING TECH— Midwest Disability Law Firm
May 2011 - Dec. 2012
Prepared files for attorneys to take to hearings. Ordered
client’s medical records, and analyzed those before presenting
pertinent information to attorneys. Trained incoming
employees to prepare files. Answered client questions about
hearing process. Contacted clients to keep information
updated. Submitted evidence for hearings to the Social
Security Administration.
KEYHOLDER — Borders Inc.
Oct. 2007 - April 2011
Evening shift supervisor position. Made closing
announcements, and verified all closing procedures were
executed correctly and consistently. Closed all registers and
counted down nightly totals. Tracked sales and inventory.
Guided staff members through returns and customer service
issues. Fully cross trained for the store’s coffee shop. Acted as
support staff in café when necessary. Worked behind the
register and customer service center. Created strong customer
experiences by following display and visuals guidelines.
Education
NORTHWEST MISSOURI STATE UNIVERSITY
Technical and Design Theater B.S.
Attended from 2003 - 2007
References
On the following page.
Key Skills
PROFESSIONAL EXPERIENCE AND ABILITIES
 Experienced in staff recruitment and training
 Customer service champion
 Highly proficient in all aspects of Microsoft Office,
SharePoint, and numerous social media outlets such as
Facebook, Twitter, and Instagram
 Responsible for safety compliance in the workplace and
training other staff about safety policies
 Created, organized, and implemented system-wide
Windows 10 operating system upgrade training
 In the process of creating, organizing, and implementing
system-wide customer technology assistance training
program
Career History
CONSUMER TECHNOLOGY SPECIALIST— Mid-Continent
Public Library
Dec. 2012 - Present
As one of the first Consumer Technology Specialists, I am
responsible for creating public technology programs. Chief
developer and presenter of all technology programs for
sixteen branches of a major Metropolitan library system.
Major aspects of my duties involve coordinating with multiple
branch and department staff members, the creation of all
primary materials used in these programs, and the instruction
of said materials to many varied communities. Offering
technology training to branch staff. Developing interview
questions to evaluate potential employees for technology skill
assessments. Hosting an annual technology in-service to share
new service strategies. Spearheaded the establishment of a
system wide employee recognition program for proactive staff
members who expanded their technology skills base.