This resume is for Kimberly Gauthier, who has over 6 years of experience in clerical work and is seeking an administrative position. She has training and experience in Microsoft programs, accounting software, and office procedures. Her previous roles include an administrative assistant position at The Co-operators, where she performed clerical duties like mail handling and client services, and a claims examiner role at London Life reviewing and processing healthcare claims. She is bilingual in French and English and has strong communication, organizational, and multitasking skills.

1. K i m b e r l y G a u t h i e r
108 Stuart Street
London, Ontario N5Y 1S6
226-374-6280 - Gauthierkim1@gmail.com
Objective: Seeking a position in Administration
Highlights of Qualifications
 Over 6 years’ successful experience in the clerical field
 Bilingual in French and English
 Proficient in the use of Microsoft Word, Excel, Access and Power Point programs
 Technically inclined and able to use a variety of spreadsheet and database programs
 Excellent written and verbal communication skills
 Able to answer phones, file, photocopy and create reports effectively
 Familiar with the importance of maintaining client confidentiality
 Detail oriented, organized and able to multi-task effectively
 Able to maintain calm in a high pressure, fast paced environment
Relevant Training
Administrative and Clerical Training Program (ACT), Pathways Skill Development 2014
 Proficient in MS Outlook, Word, Excel and PowerPoint
 Typing speed of over 35 WPM
 Office Procedures/Equipment
 Basic Accounting/Bookkeeping
 Modern Communication including business correspondence & social media
 Oracle software
Employment Experience
Administrative Assistant, (Co-Op) The Co-operators, London, ON 2014
 Performed various administrative duties, including opening and distributing mail, filing,
photocopying and data entry
 Greeted clients, answered phones, relayed messages and addressed clients concerns
and/or questions
 Scanned documents for distribution
Claims Examiner, London Life, London, ON 1988-1994
 Reviewed and assessed healthcare claims
 Determined claim eligibility based on policy contract criteria
 Called health care service providers for missing and incomplete claim information
 Made accurate payment decisions according to adjudication guidelines
 Met productivity and quality targets
 Maintained a clean and organized work space
Education and Training
Administrative and Clerical Training, Pathways Skill Development, London, Ontario 2014
WHMIS, Pathways Skill Development, London, Ontario 2014
CPR/First Aid, Pathways Skill Development, London, Ontario 2014
Computerized Office Essentials, Fanshawe College, London, ON 2011

2. OSSD, Walkerville District High School, Windsor, ON 1978