Denise Blacker has over 22 years of experience in human resources, benefits administration, and administrative support roles. She has a track record of managing customer service functions, conducting new hire onboarding, updating HRIS systems, and coordinating meetings and travel arrangements. Her technical skills include Microsoft Office, SAP, PeopleSoft, and SharePoint. She holds a CORI certification and has taken various professional development courses throughout her career.

1. DENISE BLACKER (774) 219-0872 • northfamilyb3@yahoo.com EXPERTISE:
Energetic, highly motivated, personable, detail-oriented and self-motivated administrative professional with over 22 years of experience working mainly in the Learning & Development field, Benefits and also Human Resources. Strong interpersonal skills to establish and maintain positive relationships and the ability to multi-task and take initiative in a fast-paced environment with a proven track record to work cooperatively and effectively with various personalities and levels of management and support staff. TECHNICAL SKILLS:
Microsoft Office User Specialist: (Word, Excel, PowerPoint, Outlook)
Proficiency in SAP Data Management Software, PeopleSoft, Oracle, SharePoint, Expense Reporting, Booking Travel, Customer Service Center, Web Design, Paint Shop Pro, QuickBooks, Seibel, LexisNexis, HIPAA Certified EMPLOYMENT HISTORY
Schneider-Electric/Invensys – Foxboro, MA October 2012 – Present
Human Resources Administrator
 Perform customer service functions answering employee questions for the service center
 Manage all ticket received and assign to department to be answered within SLA guidelines
 Conduct new hire orientation for new hires going over benefits and company policies
 Verify I-9 documentation and upload onto Hire Right system to complete process
 Complete Verification of Employment for past or present employee’s, by phone or letter
 HRIS: Enter new hires and contractors into the SAP system
 Update internal Web Site to keep employees and manager's informed with information on:
 Computer Purchase, Tuition Reimbursement, Fitness, Benefits, Share Plan etc.
 Manage the Tuition Assistance Program, processing applications/reimbursements:
Accomplishments
 Created a process flow for query assignment for admins to follow
 Found error in telephone script and re-wrote script and recorded currently used recording
 Create new documentation/forms for company use for example:
 Pension Guide (easy to follow guide for EE's retiring with Q & A)
 Created and on boarding document, Tuition, Computer Purchase, Fitness Forms
 Maintain and FAQ for the HR Admins to answer to questions employees may have
Citizens Bank – Cranston, RI October 2011 – October 2012
Senior Administrative Assistant to VP
Administrator to the Senior Vice President of Learning & Development and Vice President of Leadership & Talent
 Maintain high-volume calendar and/or daily schedules
 Draft letters, emails, reports and other correspondence as required
 Maintain confidential files, documents, and presentations for quick retrieval
 Arrange all travel and manage expense reporting
 Prepare materials/presentations/reports before meetings and business trips
 Coordinate meetings both internally and externally, including large scale executive off-sites
 Coordinate and implement special projects as needed
 Proven track record to work cooperatively and effectively with various personalities and levels of management/support staff
 Detail oriented and ability to prioritize tasks with ease

2. Blacker 2
CONTRACT POSITIONS DUTIES/POSITIONS JUNE 2009 – JUNE 2011
Citizens Bank: Senior Administrative Assistant to VP, Warwick, RI Feb 2011 – Oct 2011
NESCO: HR Administrative Assistant, Canton, MA Sep 2010 – Dec 2010
BJ’s Corporation: HR Benefits Coordinator, Framingham, MA Jun 2010 – Aug 2010
Covidien: Administrative Assistant, Mansfield, MA Mar 2010 – Apr 2010
CVS Pharmacy: HR Specialist, Woonsocket, RI Jun 2009 – Dec 2009
Kiessling Transit Inc - Norfolk, MA May 2008 to May 2009
Human Resources Generalist
 Assist employees with questions as the first point of contact for employee related issues
 Enter personnel changes into payroll system, process new hire and termination paperwork, liaison between the employee and benefits carriers
 Administered COBRA and unemployment, handled all social security requests, levy's and child support
The Foxboro Company/Invensys - Foxboro, MA May 1988 - May 2008
Benefits/Human Resources Administrator May 2004 – May 2008
 Audited benefits bills and found we were insuring employees who no longer worked with the company for years and saved Invensys tens of thousands of dollars.
 Liaison between employees and vendors helping resolving benefit issues, tracked COBRA
 Enrolled and terminate employees from benefits, Completed Life Insurance Paperwork, Death and EOI
 FMLA and STD paperwork, answer questions regarding leave for employee's
 On board new hires, collect I-9 paperwork and go over benefit & policies, maintained confidential files
 Assisted with developing On-Boarding Orientation program materials for employees
 Resolved issues with health/dental/vision/life insurance carriers also child support and court subpoenas
 Enrolled and terminate employees from benefits as needed, set up child support, subpoenas
Learning & Development: Training Literature Specialist May 1988 – May 2004
 Worked with instructor creating documents used to teach customers for over 40 classes
 Maintain a consistency with all documentation: Headers, Footers and Styles
 Created graphics using graphics program and integrated them into course documents
 Create PowerPoint presentations used by instructors to teach in classes
 Met with auditors to ensure we met standards to be ISO 9000 certified
 Registered students in classes on line, sold books, answered student questions EDUCATION & PROFESSIONAL DEVELOPMENT
 Dean College: Franklin, MA (9/90 – 9/95)
 Courses in Computer Graphics
 American Institute of Banking: Quincy, MA (1986 – 1987)
 Business Management, Quincy, MA (86 – 88)
 Intermediate Microsoft Excel 2007 Training
 CORI Certification/Workforce (1/09)
 The Foxboro Training Institute, Foxboro, MA
 Advanced PowerPoint
 Goal Setting & Performance Management
 Effective Edge: Managing Work Flow via Outlook
 Best Practices in College Recruiting
 ADP Payroll Training
 Computer Based Training:
 The Value of Peer Relationships
 Forming Peer Relationships & Alliances at Work
 Interpersonal Communication: Listening Essentials
 Training: Conflict, Stress, and Time Mgmt
 Training: Learning Management Systems
 Training: Customer Service over the Phone
 Training: Information Security
 Training: Communication Skills
 Dealing w/ Irrational Customer.& Escalation Complaints
 Training: Aligning Agent Behaviors with Caller Types
 Training: IPMS Training