1. JESUS DIAZ
421 Westminster Blvd • Oldsmar, FL 34677 • 813-482-6882 • jfdiaz91@gmail.com
EDUCATION
St. Petersburg College Expected December 2016
Computer & Information Technology
Bachelor of Applied Science in Technology Development and Management
Concentration in Information Security Assurance and Data Analytics
PROJECTS AND PROGRAMS
Organizational Behavior Course Project Fall 2016
Part of a four-person team tasked with analyzing and resolving a fictional scenario - acquisition
of a competing company that's integrating cloud technology to the workplace. Thoroughly
analyzed product and employee profiles to identify potential efficiencies or challenges, and
developed a proposal based on strategies learned throughout course. Received one of the highest
scores among the class following presentation of findings.
Information Security Assurance Program Fall 2016
 Apply best practices and effective procedures to current and relevant information security
and assurance problems and challenges.
 Evaluate existing security programs and systems for threats and learn how to fix those
threats.
 Develop solutions and practices that can be applied to network security maintenance and
integrity.
 Understand the components and requirements of system security procedures, as well as
professional industry expectations.
Data Analytics Program Fall 2016
 Carry out analysis of the given data and draw correct inferences, in keeping the
objectives of the analysis.
 Calculate the specified problem, state of affairs and crisis; examine for solutions using
data analysis practices and arrange analysis reports.
 Settle on the methodologies and procedures for carrying out effectual data analysis.
 Gather data necessary to accomplish analysis from a number of sources, accumulate it
together in prearranged format and enter the data in several data analysis software.
ADDITIONAL EXPERIENCE
Nielsen Media Research, Oldsmar, FL April 2012 – September 2015
Research Interviewer / Survey Writer
Joined as a Research Interviewer and promoted to Survey Writer in January 2014. Responsible
for persuading and encouraging consumers to provide input about various media outlets. Wrote
several hours of online survey questions and tracked several product placements on television
shows.
 Fluency in reading, writing and oral comprehension; solid grasp of grammar and
mechanics, both English and Spanish.

2.  Accepted schedules changes that better aligned with business needs. Ability to balance
creativity with specific rules and guidelines, while also meeting deadlines.
 Solicited survey information from customers and was able to build a rapport and provide
them with a positive phone experience. Ability to effectively communicate with the
customer both verbally and non-verbally and sense changes in moods, emotional
dispositions and behavior.
 Attentive listener with the ability to provide customer with numerous options and
considerations; also can relate and interact in all manners of customer facing situations.
The Solution Cash Advance, Tampa, FL July 2009 - October 2011
Front Service Desk / Receptionist
Joined as a Front Desk Receptionist in July 2009. Responsible for interacting with customers on
a daily basis, handling both cash and checks during financial transactions, while also filing
customer records.
 Managed customer relationship during financial transactions while following company
guidelines and principals. Assisted with bookkeeping and accounting of the monthly
balance sheets.
 Answered customer questions and allayed the fears of customer uncertainty and doubt.
Set up reminder callbacks for the customer as a courtesy.
 Proficiently able to operate the fax, copier, and printer machine.
Mease Countryside Hospital, Clearwater, FL October 2008 - March 2009
Teen Volunteer Program
Joined as a Teen Volunteer in October 2008. Responsible for attending to staff and patient needs.
 Helped transport hospital equipment and distributed medical charts throughout the
hospital.
 Attended to staff and patient needs with specific non-medical tasks.
 Reported problematic issues to supervisor in a swift and timely manner.
MEMBERSHIPS AND CERTIFICATIONS
 Countryside High School National Honor Society - magna cum laude
 St. Petersburg College - Associate Degree in General Education (GEN-AA)
 St. Petersburg College - Information Technology (IT) Security Certificate
 National Healthcare Association - Successfully completed the requirements set forth by
the N.H.A. as a Certified Billing and Coding Specialist (CBCS)