This document is a resume for Shavonna Holeman, who is seeking a position in human resources. She has over 8 years of experience in human resources, administrative support, and customer service roles. Her most recent role was as an HR Coordinator and Talent Acquisition Coordinator at CSL Behring, where she demonstrated skills in recruitment, employee relations, and training. She is proficient in Microsoft Office applications and various HR systems. She has a background in education but is pursuing a degree in Business with a concentration in Human Resources.

1. Shavonna Holeman
275 E Hawkins Apt 4  Kankakee, IL 60901  Cell: (708)646-6691  Email: shavonna.holeman@gmail.com
Biznez83@gmail.com
Available for work: June 2016 (after relocation)
Human Resources professional seeking a position with a progressing company, where I can utilize my current skills,
add value, and grow with the business.
Proven ability to manage a wide variety of responsibilities with equal priorities, as well as expertise and experience
in administrative support functions
Human Resources Assistant
Customer Service Expert  Confidential and Professional  Adept Written/Verbal Communicator
KEY SKILLS
OfficeSkills: Telephone & Front Desk Reception  Customer Service FilingDatabase& Records
Management  Executive & AdministrativeSupport  Trainingand Development Talent
Management Reports & Spreadsheets  ComplaintHandling  Data Entry (70 WPM)
Computer Skills: Word  Excel  Outlook  Windows
PROFESSIONAL EXPERIENCE
CSL Behring (Bradley, IL)  HR Coordinator/Talent Acquisition Coordinator 04/13 to Present
 Demonstrated proficiencies in telephone and front-desk reception within a high-
volume environment.
 Interact with Potential employees/Vendors/ General public, Duties include: Being
First point of contact/Welcoming to Facility.
 Experience working in a GMP/FDA regulated facility
 Contact support for recruiters, Answering questions, scheduling interviews,
Coordinating Travel arrangements
 Responsible for posting job ads on external target sites geared toward diversity to
help drive AAP action plan improvements.
 Coordination and Facilitation of New Hire Orientation
 Conduct Mutual Respect and Compliance training

2.  Designed and facilitated student worker team building workshop based on self-
awareness for personal and professional growth
 Help manage Student worker duties, projects, and schedules
 Help maintain clear and concise records and filing, keeping data accurate and up to
date for training needs.
 Data Entry for SOP’s
 Maintained spreadsheets for Candidate expenses, and Applicant Interview tracking to
assist with Interview to Hire ratio
 Create Employee profiles for New Employees, Contractors, and Temps
 Background Checks/ E-Verify Process
 Maintained working knowledge of Taleo, Korn Ferry Leadership Architect, Facility
commander, Share point, and Plateau (Admin)
 Responsible for Office Services, duties include: Receiving, sorting, and distributing
incoming postal mail to ensure accurate and timely delivery, and placing postage on
outgoing mail.
 Manage Production/Manufacturing form orders
Kankakee School District (Kankakee, IL)  Para Professional 8/12-4/13
 Worked with students to reinforce learning material introduced by the teacher
 Helped students master materials assigned by the teacher
 Corrected papers, and supervised testing and make-up work, as assigned by the
teacher
 Maintained the same high level of ethical behavior and confidentiality of information
about students as is expected of fully licensed teachers
Kankakee School District (Kankakee, IL)  Admin Office Substitute 8/12-4/13
 Answer telephones and give information to callers, take messages, or transfer calls to
appropriate individuals
 Greet visitors and callers, handle their inquiries, and direct them to the appropriate
persons according to their needs
 Make copies of correspondence and other printed material

3.  Route and distribute incoming mail and other material
 Operate office equipment such as fax machines, copiers, and phone systems, and use
computers for managing spreadsheet, word processing, database management, and
other applications
Pinnacle Opportunities (Kankakee, IL)  PCA/DSP 09/12-04/13
 Trained Caregiver to the Developmentally Disabled
 Advocate for Developmental Disabled
 Provide high quality care to residents, visitors, and staff
USA 800 (Saint Joseph, MO)  HR Assistant, 09/08 to 07/12
 Excelled in role requiring the ability to handle a variety of customer service and administrative
tasks and resolve employee issues with professionalism and confidentiality.
 Demonstrated proficiencies in telephone and front-desk reception within a high-volume
environment. Calmed upset/angry employee’s, researched and rapidly solved problems and
rebuilt employee trust.
 Consistentlypraisedbymanagementforthe qualityandtimelinessof reports,attentiontodetail,
exemplary customer service delivery and team-player attitude.
 Processed unemployment claims
 Assisted with EEO cases
 Maintained a working knowledge of wage and hour laws and employer reference material.
 Implemented new process for on boarding from recruitment thru first 90 days of employment.
 Implemented creative and cost-effective incentive and morale-boosting programs (including
special events) that increased employee satisfaction and productivity.
 Playedakeyrole inensuringhiringexpectationswere metandexceedingduringcritical andrapid
growth of the company.
EDUCATION
Western Governor’s University (Salt Lake City, UT) 2/15 to Current
*Major Business (Human Resources)
Missouri Western State University (Saint Joseph, MO) 8/06 to 05/07
*Major Elementary Education

4. *Minor in Communications
Northern Illinois University (Dekalb, IL) 8/02 to 05/06
*Major Elementary Education
*Minor in Communications
“Shavonna would be a tremendous asset for your company and has my highest recommendation…”
Excerpt from letter of recommendation 2012