1. Heather Racino
Rancho Santa Margarita, CA 92688
Cell: 949-600-3071 heatherracino@yahoo.com
AdministrativeAssistant
Profile:
Administrative support professional offering versatile office management skills and proficiency in
Microsoft Office programs. I am a strong planner and problem solver who readily adapts to change, works
independently, and exceeds expectations. I am able to juggle multiple priorities and meet tight deadlines
without compromising quality.
Education:
AS in Administrative Assistance AS in Real Estate Sales/Broker
Saddleback College in Mission Viejo, CA (May, 2014) Saddleback College in Mission Viejo, CA (May, 2015)
Key Skills:
Office Skills: Office Management, Records Management, Spreadsheets/Reports, Calendaring, Data Entry.
Front Desk Reception: Strong Computer/Communication Skills, Supply Inventories, Ordering and Tracking.
Experience:
Student Evaluator on the 2015-2016 Perkins Application Review Committee (April 2015)
I represented Saddleback students when I reviewed/ranked the applications for Perkins grant funds.
This required reviewing multiple program applications and deciding how well each would benefit the students
of Saddleback College. All applications were then ranked which impacted the overall decision of which
applications received funding.
Front Desk Receptionist for the Business Science and Economic& Workforce Development Division at
Saddleback College (Jan, 2015 – Present)
I am the front desk receptionist for the Accounting, Business, Computer Information Management, and
Real Estate departments. I maintain the department’s directory lists and the staff and faculty’s office hours. I
communicate effectively with multiple departments and am entrusted to manage the office in the supervisor’s
absence. I provide timely, courteous and knowledgeable responses to information requests as well as screen
and transfer calls. I take care of general office duties, sort incoming mail, supply inventory, and compile class
schedule information for display.
Project Specialist at Saddleback College (Oct-Nov 2014) Temporary position
I worked in the business science and economic workforce development division for the IMC Lab. In this
position I was responsible for supervising multiple students using the computers as well as contacting CMS
regarding any printing or money issues concerning the print and copy machines. I was accountable for loaning
out textbooks to students while in the lab and maintained necessary communication with supervisor when
needed. I handled any incoming phone calls and helped to direct students to correct class rooms. I also
assisted students with homework or projects in the Word, Excel, PowerPoint, and Access programs.

2. U.S. Navy (2008 to 2010) Portsmouth, VA
I handled multifaceted clerical tasks (e.g., data entry, filing, records management, supply inventory and
orders) as the assistant to the manager. I maintained databases and ensured the accountability of over 200
personnel. I also organized the maintenance of the department's printers/fax/copiers. Quickly became a
trusted assistant known for a "can-do" attitude, flexibility and high-quality work. I earned excellent marks on
performance reviews, with citations for excellence in areas including work volume, accuracy and quality. I
have the ability to learn and master new concepts; positive work ethic; and commitment to providing
unsurpassed service.