James T. Privett has over 20 years of experience in information technology with expertise in desktop support, hardware and software troubleshooting, network administration, and project management. He has an Associate's Degree in Micro-Computer Software Specialist and certifications including A+, Network+, and MCP. His professional experience includes positions at Bell TechLogix, Vanderbilt University Medical Center, Dell Computers, and serving in the United States Navy.

1. jamestprivett@gmail.com
804-709-7554 James T. Privett
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ILLINOIS CENTRAL COLLEGE - E. Peoria, IL 1997
Associates Degree: Micro-Computer Software Specialist
DEMARGE COLLEGE - Oklahoma City, OK 2001
Graduated with a Certificate for Computer Technician and received A+ certification
CompTIA: A+, Project +, Network +, MCP, DCSE, CIW Associate, CIW Professional
Bell TechLogix Richmond VA Dec 2014-present
Provide Desk side support as a contractor at Phillip Morris USA.
• Diagnose and repair hardware related problems for desktop and laptop models, including software
imaging.
• Perform advanced troubleshooting and high quality repairs as a Lenovo certified AWSP
Technician
• Schedules, delivers, and installs PC parts and accessories
• Delivers and installs new and re-deployable computer equipment
• Install hardware, software and peripherals as designated at the client site.
• Work with Active Directory; creating both machine and user accounts within an enterprise
environment.
• Deploy Managed software and IT approved system update using SCCM
• Setup of laser jet printers and required
• Configure MS Outlook 07 with MS Exchange server, set up delegates; share out user’s calendars
and folders. Setup, change and delete E-Mail handling Rules within Outlook. Export and import
pst files.
Vanderbilt University Medical Center Nashville TN Jan 2011- Nov 2014
• Responsible for ordering, inventory and issuing of new computer equipment for use at the
Medical Center and Remote clinics.
o Place and receive orders to maintain stock of computers, laptops, and monitors 3-4
times a year at @ $200,000 per order
o Maintained and submitted billing of issued equipment per department at @ ±
$80,000 per month
o Provide input for newest line of computer models and peripherals.
o Received and Maintained paperwork of orders for new equipment issued
• Work trouble calls through ticketing system for repair and placement of patient self-check in
Kiosks, Vendor-mate kiosks for third party vendors, and POU devices throughout the Medical
Center and remote clinics along with installation and configuration of printers and other
peripheral devices
• Collaborated with Network Operations to provide DHCP VLAN addressing for all devices.
• Use Active Directory and Tolero for imaging new systems as well as Group Policy
• Maintain inventory and billing information for all devices.
• Provide encryption of computers using Bit locker and Point-sec
• Migrated @ 200 computer systems from Windows XP to Windows 7
EDUCATION:
PROFESSIONAL
CERTIFICATIONS:
PROFESSIONAL
EXPERIENCE:

2. jamestprivett@gmail.com
804-709-7554 James T. Privett
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• Provided input and support to several departments regarding planning and deploying various
projects throughout the medical center
Dell Computers Oklahoma City, OK Oct 2008- November2010
Provided Technical phone support for Server, Thin Clients, Desktop, Portables, and Laser Jet Printers for
Small and large Businesses
Issues Supported :
• Networking, scanning, Raid 0,1, 5,
• Hardware and software trouble shooting ,
• OS supported : XP, Vista, 7, Redhat Enterprise, Open Suse, 2003 server, 2008 server
• Recieved several Dell Certifications on various platforms such as servers, desktops, laptops
and printers.
Technisource Bloomington IL
Workstation support contractor for fortune 500 Insurance company Jan2007– September 2008
• Install new laptops, desktops, monitors, printers and peripheral equipment for new hires
• Upgrade laptops and desktops ram and video cards
• Provide file backup and restore on replacement systems
• Return to stock of unused computer equipment
• Move computer equipment of current customers
• Software : HP Service desk , Netop remote control
AERO12 UPS/Server Project :
Provide second level support of installation of HP WIN2K3 Servers for Insurance Agencies
throughout North America and Canada
• Software : HP Service desk , Netop , and various proprietary software
• Troubleshoot network connectivity issues
• Provide file backup and restore as well as file security implementation issues
• Insure server joins with Correct IP address and Domain
• Troubleshoot network printers on server and local printers on workstations
Advanced Technology Services Peoria, IL
Contractor for XP Migration Project at Caterpillar May 2006-Nov 2006
• Assist in troubleshooting and repairing desktops and laptops converting to Windows XP using
the SMS software
• Recover missing data and software when necessary
• Manual conversion to XP when necessary
• Provide Level 2 helpdesk supporting hardware/software troubleshooting and repair
Integrity Technology Solutions- Bloomington, IL
Aventine Renewable Energy Contactor Oct 2005- April 2006
• Assisted in administration of Active Directory and Exchange Server
• Troubleshoot/configure network printers, Thin clients
• Troubleshoot/configure /repair desktops and laptops
• Supported Microsoft office products, Postini, Symantec antivirus/Ghost
• Assisted in installation/configuration of new Remedy Magic Helpdesk software
• Used Remote desktop and Dame ware Utilities
Olsten Staffing- Oklahoma City OK
Banc First Help Desk Contractor April-July 2005

3. jamestprivett@gmail.com
804-709-7554 James T. Privett
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• Monitor various Servers
• Maintain/Repair/Troubleshoot PC hardware and software on various OS’s
• Monitor industrial Check sorters and scanners
• Assist with tape and DVD backup of data when needed
• Perform nightly reports
Wagener Information Technology – Oklahoma City, OK
IBC Bank Scanner Project March- April 2005
• Install Scanners on Teller computer workstations for customer deposits and withdraws
Statewide
• Setup and install Deferred computer station and Scanners for business deposits and withdraws
statewide
• Remove and reintroduce all computer workstations and Deferred Computer to Domain
• Ghost computer using Norton Ghost
• Configure Computers hardware and software for use of scanners using XP Pro
UNITED STATES NAVY August 1981 - October 1992
Served various duty stations as a Gunners Mate on board ships and Military Police.
Duties consisted of:
• Several supervisory positions:
o Leading Petty Officer of Weapons Department,
o Leading Petty officer of Bailiff Division,
o Leading Petty officer of Gate sentry division.
• Planned and implemented work schedules
• Provided Quality control
• Inventory management of weapons, ammunition and equipment
• Maintained and organized training program on various ships and shore duty stations.
MILITARY: