David Wallace has over 15 years of experience in IT support and network administration. He has strong skills in troubleshooting hardware, software, and network issues. He has experience deploying and imaging large numbers of computers efficiently through automation. Wallace also has a background in graphic design, web development, and customer service.

1. (C) 778-871-7507 David Wallace david-wallace@live.com
Professional Profile:
Enjoy resolving and implementing network technologies with a driven ability to adapt to
new infrastructures or problems. Excellent record with customer relations and designing
communication. Accomplished with 3+ years to keeping uptime with minimal downtime.
Skills and abilities
Problem solving 5 years 5 (0-5)
Customer Facing Services 5+ years 4
Communication 5+ years 5
Managing Tasks 5+ years 5
Installation and troubleshooting of computer hardware 4+ years 5
S/W deployments and troubleshooting 4+ years 4
Network installation of OS 2 years 5
Creation of automated deployments 1 year 4
Active Directory user profiles 1.5 year 4
TCP/IP 2 years 3
Remote Access 3+ year 5
POS, Laser printer, MFP: troubleshooting and networking 5+ year 5
SLA: ticketing, article creation 2 years 5
Virus removal 3 years 5
HTML, PHP 1 year 3
Adobe Creative Suite (excluding Premier; aftereffects) 3 years 4
Contractor IT
• Remoted deployments over internal network or via USB for automated installs
• Transitioned replacements of servers, workstations, MFPs and network appliances
• Coordinated planning and implementation of projects with issues as lead technician
Teksystems It Contractor 2015-2016 Vancouver, CA
Best Buy HQ laptop deployment:deploy 500+laptopsto internal users Oct-Jan
• Streamlined deployment workflow through IP routing and PowerShell automation
• Logistically redefined workload of 15 laptops deployments to produce 30+ per day
• Provided enterprise and project customer support in person and remotely
• Updated operational standards, created tickets, and documented resolution practices
Robert Half Technologies IT Contractor 2015 Vancouver, CA
CanadianBloodSupply Deployment:Windows8 toWindows 7 of 80 workstations Step 2015
• Coordinated with onsite admin to enable network deploy as SCCM server failed
• PXE boot and used USB keys for a two-day deployment totaling 80 workstations
SmartSource IT Contractor 2011-2014 Fort Worth, USA
Hilton OnQRefresh: replace 11 workstations5 MFP backedupold server Step 2014
• Worked with lead tech who migrated data to a new server and another onsite tech
• Removed old workstation from domain, released static IP address, then wiped PC
• Joined new workstation to domain, gpupdate/force, and mapped drive to install s/w

2. (C) 778-871-7507 David Wallace david-wallace@live.com
• Transferred IP address to new laser printers and configured printers on workstation
KohlsPM:24 POSmachines, 2 Gift Registry PC, 4 Price Verifiers, eTouch Aug 2014
• Systematically checked POS, RF handhelds, scanners, printers and cleaned vents
• Reprogramed Price verifiers, checked health of gift registry and eTouch machines
• Created tickets for any unresolved problems and logged all resolved issues
Mobile Mini:16 VoIP phonedeployment July 2014
• Customer facing support for office personal during the VoIP deployment
• Trained sale associates and office personal on how to enable phones to receive calls
• Liaison between office and remote support while new provider transitioned services
Target Windows XP migrationto Windows7: 26 workstation April 2013
• Created SCCM USB via command prompt to systematically deployed workstations
• Networked workstation to Lexmark T650 or T652 printers once builds completed
Global Resources Project Specialist 2010-2014 Fort Worth, USA
Chase Refresh: Project MFP upgrade May 2012
• Reduced 2 hr to 30 mins and picked up unattended calls to install 50 T644’s in 3 days
Chase Refresh Lead: workstationdeployment -3 branches(20-60 workstations) July 2010
• Installed rackmount server and enabled remote management
• Managed team of 3 techs for an effective USB deployment of workstations
• Liaison between branch and BCDS to addressed any workstations problems
• Verified workstation, peripherals and MICR printer functioning correctly
Corporate IT
Elite Tek Services (subs of CompuCom) Field Technician 2008-2011 Yuma, USA
• Managed multiple tickets within a district resolving to meet or exceed every SLA
• Troubleshot to resolve: server, voice over IP, network appliances and laser printers
• Resolved POS, scanners, handheld RF, POS printer problems in cooperate stores
• Performed remote wipes, and monitored installations over the network
• Informed manager of resolution progress and escalated any IT problems accordingly
Small-mid size IT
Network Connections Technician 2008-2010 Yuma, USA
• Created ticket queue from clients to non-clients for daily task prioritization
• Aided customers in phone support and remotely able to diagnose and resolve issues
• Reduced labor developing best practices for virus removal, wipes, and data recovery
• Established companies’ network infrastructure from wiring to operation to training
Business Experience:
Perrone Pharmacy Driver/Dispatcher 2011-2014 Fort Worth, USA
• Managed drivers with 150+ deliveries three times daily between two departments
• Proficiently initialized a streamlined process as a driver for drivers in delivering
• Aided in Pharisaical Software Deployment; aided users with no software training
Graphic Design
• Conceptualize client’s ideas to communicate their message in the finished product
GlacierCamp.org Web Developer 2015 Lakeside, USA
• Maintained and updated navigation for better user interaction
Lakeside Baptist Church Web Developer 2014 Lakeside, USA
• Customized PHP templates to launch WordPress theme site to meet client’s needs

3. (C) 778-871-7507 David Wallace david-wallace@live.com
Perrone Pharmacy Web Developer 2013-2014 Fort Worth, USA
• Updated HTML website
• Developed strategic marketing proposal to migrate HTML to CMS platform
Lose the Chains Graphic/Web 2011 Fort Worth, USA
• Infused awareness flyers to help prevent human trafficking in the 2011 Super Bowl
• Created website for local churches and community to recognize human trafficking
D and M Promotional Accessories Graphic Designer 2009-2013 Fort Worth, USA
• Conceptualized client’s ideas and rejuvenated logos for garment printing
Perfect Day Engineer/Graphic 2005-2008 Yuma, USA
• Personalized band’s identity and venue’s literature towards specific audiences
• Designed project CD and jewel case for Perfect Day
• Created personalized posters and flyers for bands: Perfect Day and Krying Out
Arizona Western College Volunteer 2008-2009 Yuma, USA
• Digitally enhanced photos in Photoshop for web and newspaper viewing
• Orchestrated a for students by students first graphic design magazine publication
Education & Certifications:
FCC General Radiotelephone Operator License 2011
College at Southwestern B.A. Humanities 2010-
Arizona Western College A.A.S. Computer Graphics 2009
A.A. Media Arts 2007
A+ Certified 2006