Grant Townsend seeks a position in Management Information Systems or Network Administration. He has a Bachelor's degree in Business Administration with a focus on MIS from Oklahoma State University. His coursework included networking, information assurance, databases, and project management. He has work experience as an IT helpdesk technician, assistant restaurant manager, and deconstruction team member. Townsend's technical skills include Windows, Linux, Microsoft Office, programming languages, and networking tools.

1. Grant r. townsend
13802 Copeland Oaks Blvd., Cypress, TX 77429 | (281) 923-2216 | grantrt@okstate.edu
OBJECTIVE
To obtain a position in the field of or related to Management Information Systems and Network
Administration
EDUCATION
Oklahoma State University Graduation Date: December 2014
Bachelor of Science in Business Administration
Major: Management Information Systems
ITT Technical Institute September 2012 – May 2013
Network Administration
RELEVANT COURSEWORK
• Client-Server Networking 1 & 2 and
Data Communication Systems
(VMPlayer, Windows 7 and Server
2008, Active Directory)
• Information Assurance
• Computer Concepts and
Applications (Microsoft Office)
• Database Management (Visio)
• Operations Management (Excel)
• Project Management
WORK EXPERIENCE
Assistant Manager and Server Jan 2016- Current
429 American Grille/ Piqueo, Cypress, TX
• Use interpersonal skills to effectively communicate with customers and staff
• Manage a group of up to 8 front of house staff
• Handle the cash drawer and balance at the end of the night
• Relay orders to the chefs through a POS system
IT Helpdesk Technician July 2015 – October 2015
Texas IT Pro LLC, Houston, TX
• Provided hands-on technical support to workstation users
• Used ticketing system to organize technical issues (Jitbit)
• Worked overnight to run and update antivirus software (Malware Bytes, Symantec)
• Installed new operating systems and software from images, iso files and disks (Windows 7)
• Created documentation that was be used on workstations running alternate language packages
Takeout and Delivery Feb 2012 – August 2013
BJ’s Restaurant & Brewery, Houston, TX
• Took orders from customers and relayed them to the chefs through a POS system
• Provided curbside service and delivery
• Trained new employees to work at the takeout stand
HONORS AND ACTIVITIES
Project Leader for Mock IT Consulting Firm
ITT Technical Institute, Houston, TX
• Presented a solution, bi-weekly, to scenarios such as expansion, file storage and access,
outdated and mismatched operating systems, training users, and security
• Produced documentation that included in depth explanations, graphs, cost analysis, and
timelines for the proposed solutions

2. Grant R. Townsend Page 2
• Lead my team in competing against the other groups in the class based on presentation of
solution and ability to answer technical questions in a way that a non-technical client would
understand, as well as sufficient documentation
Perfect Attendance and Honor Role September 2012 – May 2013
ITT Technical Institute, Houston, TX
• Received awards for each of the three quarters that I attended
Deconstruction Team Member
Habitat for Humanity, Cypress, TX Summer 2013
• Deconstructed houses
• Obtained materials for the purpose of recycling or reselling
TECHNICAL SKILLS
Experience Working With: Windows XP, 7 and Windows Server 2008, Linux, Microsoft Word,
Access, Excel, PowerPoint, Eclipse, Visual Studio, Visio, VM Player, Packet Tracer, C#, .NET, Basic
HTML, Antivirus, Malware Bytes, Active Directory