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Gary Hayashi Resume 2016_05_23
- 1. GARY HAYASHI gary.hayashi@yahoo.com, 480-734-6109 CAREEROVERVIEW Multiple roles within Information Technology including desktop and network support, supervision/management, project management, business/IT analysis, corporate training, and event planning & facilitation. Skilled in verbal and written communications, facilitation, team-building, conflict resolution, negotiating to consensus, detailed requirements elicitation, and documentation that includes reports, visuals, indicators, dashboards, and process flows. QUALIFICATIONS • Lead roles in both project management and business/IT analyst • Waterfall and Scrum project management experience; certified Scrum Master • Management and facilitation responsibilities in IT Change & Release Management • Microsoft Word, Excel, PowerPoint, Visio, Project, Outlook, Lync2010, and SharePoint • Experience in multiple industries – semiconductor, financial, insurance, data encryption PROFESSIONAL EXPERIENCE Jan 2016 – Current, APEX Systems, Scottsdale, AZ Business Systems Consultant @ Wells Fargo Corporate Center • Encryption Key Management – currently leading a team of 4 BSC’s on a project to assess current state of policies/procedures/services, engage potential vendors, and implement solutions to help build a Center of Excellence for the cryptographic services department. Sep 2011 – Dec 2015, Cognizant, Phoenix, AZ Business Systems Analyst/Project Manager @ AAA Insurance Group, Sep 2011 to Present • Point of Sale Migration – acted as data/business analyst for the migration and decommission of an insurance point-of-sale tool, providing daily dashboard and matrix reports of progress, issues, and risks. • Commissions Tool Migration – led team as project manager to migrate a high-visibility process and tool from one company to another, which involved a large number of file feeds from both local and vendor source systems. • Corporate Name Change – as BSA, created and managed tool/process to provide a report and dashboard to enable stakeholders to closely track IT changes to avoid negative impact. • Insurance/Club Separation – as BSA, set up staging area to allow for the migration of applications and databases as AAA split entities. • IT Decommissioning Project – as BSA, worked closely with IT staff to decommission applications, databases, secure file transfers, AD Groups, firewalls, Windows/Unix servers, desktops, user access, service centers, legal, disaster recovery/business continuity, and subsequent reassignments in CMDB/asset management systems. Special
- 2. attention was givento information security with regards to PCI data and other sensitive data in the way it was managed prior to final dispositioning (i.e. backups, search/retrieval, longevity, etc) Jun 2011 - Sep 2011 Business Systems Analyst @ American Express Business Systems Analyst • Enterprise Windows upgrade Dec 2010 – May 2011(Contract Assignment), American Express, Phoenix, AZ Project Manager • As part of the AMEX Information Security group, I was the Project Manager in the Public Key Infrastructure team that migrated their Certificate Authority Apr 2010 – Dec 2010(Contract Assignment), Vangent Inc., Phoenix, AZ Department Manager • Department Manager of forms electronic review 2010 Census • Presented daily goals and objectives and provided guidance and assistance as needed on the work floor • Rolled up status to shift manager and managed resource allocations and disciplinary action when needed Sep 2009 – Apr 2010, TDP LLC., Phoenix, AZ Training Specialist • Training Specialist for 15-phase process 2010 Census • Developed and delivered classroom and factory hands-on training • Responsible for 5 of 15 processes in the Census documentation workflow • Conducted management training in people skills and Census orientation • 1 of 10 training specialists to successfully train 3000 employees in a few short weeks Mar 1981 – Nov 2007, Intel Corporation, Santa Clara, CA / Chandler, AZ Board and System Repair Technician (3 years) • Discrete component-level diagnostic test and repair of computer boards • Component-level diagnostic test and repair of proprietary tools and systems • Call center phone service for diagnostic repair of systems Customer Field Engineer (8 years) • Desktop, laptop, and network support for numerous AZ and CA customer sites • Account representative in support of Ft. Huachuca, Az and Camp Pendleton, Ca • Achieved CNE (certified network engineer) for Novell networks Executive Staff IT Support Team Lead (1 year) • Supervised highest qualified technical repair team in support of Intel Executive Staff • Provided work and home support for desktops, laptops, peripherals, and network connectivity Information Technology Change Manager (3 years)
- 3. • Created ITchange management process for Intel’s headquarters (Santa Clara, Ca) • Recruited management-level members through series of meeting presentations/proposals • Facilitated weekly meetings, managed records, represented headquarters to the enterprise • Partnered with IT change managers from other sites on Enterprise Change Management team • Part of team that selected, developed, and delivered new enterprise process and tools Products Change Management Process Engineer / Trainer (7 years) • Helped develop, deliver, and train on process and tools for worldwide Intel products team • Corporate trainer and annual events coordinator for Intel Product Change Management as part of Corporate Quality Network • Negotiated, developed, delivered, and trained separate tools and processes used to support the two major divisions at Intel -- Boards/Systems and Components Project Manager / Business Analyst (4 years) • Part of team that delivered Intel products support website for Sales & Marketing Representatives for real-time access to products, specifications, and pricing EDUCATION & TRAINING • UOP – Bachelor of Science Business Management • Scrum Alliance – Certified Scrum Master • PMI – PMP training completed (not certified)