Jeffrey M. Shirling seeks to use his knowledge of information technology and information systems to further his career. He graduated from Georgia Southern University with a Bachelor's degree in Information Systems and a minor in Information Technology. His technical skills include programming languages like Java and SQL, and applications like Microsoft Office, Access, and VMware. He is currently working as a software developer and consultant at Techport Thirteen Inc., where he consults with clients, customizes ServiceNow software, and conducts team meetings. Prior to this, he worked in food service roles at Cracker Barrel and Moe's Southwest Grill, where he gained experience managing employees and operations during busy periods.

1. Jeffrey M. Shirling
2399 Parkland Drive NE Unit 1231— Atlanta, GA 30324
Phone: (770) 878-4548 — E-Mail: Jshirling657@gmail.com
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Objective
Use knowledge of the fields of Information Technology and Information Systems to achieve and establish a career with a
successful company while also building my personal portfolio of experience and ability.
Education
Georgia Southern University
Bachelor of Business Administration in Information Systems
Minor in Information Technology
GPA 3.0/4.0, Graduation: May 2014
Technical Skills
Programming: JAVA, DOM & Angular JS, SQL, CSS, HTML5, Web Services (SOAP, REST)
Applications: MS Office Suite, Access (Extensive), VMware VSphere, MySQL, Dreamweaver, Eclipse
Operating Systems: Windows XP, Vista, 7, 8, Windows Server 2008 R2, Ubuntu
Certifications: ITIL V3 Foundation, Service Now Admin, Service Now Implementation Specialist
Experience
Techport Thirteen Inc.– Software Developer, Consultant May 2014 to Current
• Consulted with clients and provided guidance and experience with IT solutions
• Gathered requirements for ITSM software and customized Service Now to meet the needs of the client while still
preserving best practice
• Conducted and led team meetings either remotely or in person to gain the information needed to develop the system,
• Provided database construction and design using codes such as Angular JS, DOM JS, HTML, CSS, and other coding
languages
• Handled and organized multiple projects at a time and provided continuous support to satisfy the client’s needs
Cracker Barrel – Cook, Server December 2009 to April 2014
• Experience with high-volume, high-stress situations and the capacity to handle these situations effectively.
• Coordinating the most efficient way to get the job done with the other employees on the line.
• Provided direction and training to newly hired employees.
Moe’s Southwest Grill – Shift Manager May 2008 to December 2009
• Supervised and managed daily operations and employees in a restaurant setting.
• Trained new employees in everyday duties and customer service expectations.
• Provided direction and assistance to working employees to make sure that all work is completed efficiently and meets
specifications.
• Coordinated the proper employee workflow to ensure accuracy and speed through any situation put forth during
peak or non-peak periods.