Ashley Abney has over 10 years of experience in client relations, customer service, and teaching roles. She holds an Associate of Applied Science in Information Technology from Bryant & Stratton College and has technical skills in business information systems, networking, security, and Microsoft servers. Currently, she works as a Lead Teacher and Technology Specialist at Bryant & Stratton College Children's College, where she creates lesson plans and teaches research skills to students ages 7 to 12.

1. Ashley Abney
757-567-5278
ashleyabney41@gmail.com
Summary of Qualifications
 Client Relationship Manager experienced in delivering stellar customer service in
retail, educational, call center, and technology-based environments
 Outcomes-based problem-solver with strong interpersonal and supervisory skills
 Dedicated, diligent team player
 Experience using Microsoft Office (Word, Excel, and PowerPoint)
Education
Bryant & Stratton College, Virginia Beach, VA
Associate of Applied Science in Information Technology, April 2013
Technical Skills
Business Information Systems Hardware and Operating Systems
Network Fundamentals Ethical Hacking
Network Security Microsoft Servers
Firewalls and VPNs Computer Forensics
Employment History
Customer Service Representative, Xerox, Chesapeake, VA, September 2015 – November 2015
 Assist participants with employee insurance and benefit enrollment
 Answer questions concerning benefit plans and provisions
Lead Teacher (Technology Specialist), Bryant & Stratton College, Children’s College, Virginia
Beach, VA, September 2011 – present
 Create monthly calendars and lesson plans
 Teach research skills to 7 – 12 year olds using laptops and search engines
 Provide support for special events and programs on an as-needed basis
 Maintain strict schedule and demonstrate time management skills
Supervisor, NCO/Samsung, Virginia Beach, VA, October 2014 – December 2014
 Managed 10 employees in busy call center environment
 Created work schedules and contracts for staff; motivate and coach team members
 Prepared and analyze productivity reports to monitor outcomes and achievements
 Interviewed prospective team members
Software Installation Assistant, Tucker Properties, Portsmouth, VA, February 2013 – March
2013
 Installed bookkeeping software and organized files for electronic input
 Tracked confidential electronic records regarding tenants
 Prepared weekly reports and wrote a manual using daily duties as a model
Assistant Manager, Family Dollar, Norfolk, VA, June 2008 – September 2011
 Managed up to 6 employees on customer service, cash handling and inventory
 Hands-on experience with inputting and troubleshooting registers