Anjanette Large has over 15 years of experience providing hardware, software, and application support to various organizations. She has extensive experience with remote control software, collaboration software, systems administration, workstation applications, antivirus software, helpdesk software, and both desktop and mobile hardware. Most recently, she worked as a Lead Virtual Support Specialist for EdisonLearning, Inc. providing technical support to staff, students, and users. She also has experience managing teams and Active Directory environments.
1. ANJANETTE H. LARGE
2155 RIVER ROAD, NEW MARKET, TN 37820
865.356.3750 ▪ anjanettelarge@yahoo.com
Software & Hardware Experience
• Remote Control Software: Bomgar, Teamviewer, LanDesk
• Collaboration Software: Skype, Skype for Business, Confluence, Sharepoint, Office 365
• Systems Administration: Microsoft Exchange Management Console, Active Directory, Zabbix Dashboard,
Sophos Console, LanDesk Console
• Workstation Applications: Microsoft Office Suite, Java, Open Office, Cisco AnyConnect VPN, Remote Desktop,
Adobe products, other applications specific to position
• Utilities: Norton Utilities, Norton Ghost, Revo Uninstaller, CC Cleaner
• Antivirus Software: Norton Enterprise, Sophos, AVG, Malwarebytes, LanDesk
• Web Browers: Internet Explorer (All versions), Mozilla Firefox, Google Chrome, Safari
• Internet Filtering Software: Zscaler, IBoss
• Helpdesk Software: Track It!, I-Support, InfraEnterprise
• Telephony: Cisco Agent Desktop and Supervisor, Cisco IP Communicator, Cisco IP Phone, Apple IPhone,
Samsung Galaxy, Blackberry devices
• Mobile Devices: Apple Ipad/Ipod, Absolute Apps Mobile Management
• Hardware: Dell/HP desktops and laptops (diagnose and repair), Chromebook, Microsoft Surface tablet,
Touchnet Point of Sale terminals, Projectors, Meraki wireless access points, Netgear routers and switches,
Various copiers/scanners/printers
Professional Experience
August 2013—December 2016, EdisonLearning, Inc.
Lead Virtual Support Specialist
• Provided hardware, software, and application support to staff, students, and users of enterprise services via
phone, email, and direct contact
• Provided support and expert knowledge of Learning Management System and Student Information System
• Provided coaching and training to team members in day-to-day incident resolution and customer support
• Ensured timely functional/hierarchal escalation of incidents that require special expertise or attention
• Clearly documented all incidents and service requests into the service desk software system
• Partnered with clients, staff, and external vendors to coordinate shipment and recovery of hardware to virtual
schools students/families
• Managed the rollout, migration and/or upgrade of technology systems
• Traveled to various school locations to perform computer lab setup, printer setup, and facilitate network
setup/connectivity
• Wrote technical documentation
• Managed the Active Directory environment
• Managed SLA compliance and work status reports to School Technology Department and Senior Dir. Of School
Technology
2. Anjanette Large Page 2
December 2007—March 2013, Walters State Community College
Computer Technician, Computer Technician Manager
• Provided hardware, software, and application support to administration, faculty, and staff
• Supervised daily duties and assignments of technicians
• Maintained technology inventory and facilitated removal of surplus equipment
• Provided initial setup and tech support for Apple Ipads
• Maintained Absolute Apps Mobile Data Management software
• Maintained and supported Touchnet Point of Service terminal systems
• Facilitated the resolution of network connectivity issues
August 2003-November 2007, Healthstar Physicians
Computer Technician
• Provided hardware, software, and application support to physicians and staff
• Diagnosed and resolved network connectivity issues
• Facilitated hardware upgrades and replacement
• Supported software specific to the practice including Centricity practice management software, laboratory
software, dictation software, and x-ray software
• Designed original curriculum to teach Microsoft Word, Outlook, and Windows to employees
• Designed and implemented computer security training
• Trained new employees in use of Centricity software
• Set up audio/visual equipment for webinars and lectures
• Maintained computer inventory and user database
• Maintained and organized spare parts and software inventory
• Assisted the marketing director with desktop publishing
June 1999-July 2003, Carson-Newman College
Computer Technician
• Provided hardware, software, and application support to students, faculty, and staff
• Escalated issues to outside vendors when necessary to facilitate repairs and receipt of replacements parts
• Maintained centralized ticketing system and generated reports for statistical data
• Coordinated Student Helpdesk and managed Student Technical Assistants
• Served as assistant teacher in annual computer camp working to teach small children basic computer skills
• Taught regular workshops for Adult Education Department teaching basic computer concepts and the use of
the Internet and email
• Diagnosed and resolved network issues related to connectivity within classrooms and dorm rooms
Education
• Carson-Newman College, Bachelor of Science in Computer Information Systems
Certifications
• Dell Onsite Self Dispatch (2013)
• Bomgar Remote Support (2013)
• Dell Warranty Parts Direct (2007)
• Hellerman Tyton Network Wiring (2003)