Paula Pollei has over 25 years of experience in IT leadership, project management, systems administration, and business analysis. She most recently served as a Senior IT Business Analyst, where she gathered requirements, managed projects, and provided production support. Prior to that, she held positions as an Information Systems Manager and Information Technology Specialist, where she oversaw IT departments, supervised personnel, administered networks, and developed websites and databases. Pollei has a wide range of technical skills and has successfully completed numerous projects on time and under budget.

1. PAULA POLLEI
Temple, Texas 76502 254-721-6594 ppollei@hotmail.com
DIRECTOR / MANAGER – BUSINESS ANALYST – TECHNICAL PROJECT MANAGER
Requirements Gathering / Budgets / Documentation / Network Administration / Web
Development / Security Risk Management / Disaster Recovery / Vendor Management / Training
Provided IT strategy and operations leadership for public and private sectors, aligning technology to accommodate
organizational needs. Worked with users gathering requirements and developers designing, testing and
implementing projects. Configured network, supported hardware/software acquisition, and managed
subcontractor services, improving processes and ensuring systems security.
• Automated first contact process to request records, reduced time to complete from 2 months to 1 week.
• Automated process to combine multiple request for one facility reducing manual effort by 95%.
• Improved process to recreate missed checks reducing the hours to complete from 10 man-hours to 2.
• Created macros reducing data consolidation task from 3 days to 1 hour.
• Created macros for 1099 creation reducing man-hours from 4 weeks to 3 days.
• Managed IT needs during downsizing of personnel and extreme budget constraints, saved 105K/year.
• Spearheaded system testing, decreasing errors from 80% to 3% and saving Ft. Hood millions in interest
• Prepared feasibility study and simplified IT project, saving US Army $208K per year
Key Skills: Strong analytical and problem-solving skills related to needs assessment, IT support functions, and
security.. Communicate effectively in both oral and written form. Consistently finds new alternatives. Simplify
complex problems. Easily wins people's confidence. Maintain effective working relationships. Can train/work with
various talents. Good with management of teams/projects to include budgeting, documentation, and training.
Technical Skills: Microsoft Office/Server Products including Visio, Exchange, SQL, IIS and Windows Server,
Backup and recovery software, Firewall implementation and maintenance, network security, VBA, Access,
ColdFusion, SQL, HTML, XSLT, XML, Dreamweaver, Altova, etc.
EDUCATION
DM, IST Leadership (75% Complete)MS, Computer IS (2005). BS, Computer Science (1991)
CAREER HISTORY
Senior IT Business Analyst (IBM AS400), Examination Management Services, Inc. (EMSI), 2011-2014. Served as
senior business analyst for the IBM AS400/i6 team. EMSI is a nationwide company that gathers medical records
and does exam work for insurance companies. This job was a Business Analyst/Project Management position. I
performed all duties to include requirements gathering, design, working with developers, testing, implementation,
documentation, and training.
Information Systems Manager, Materials Transportation Company, 2008-2010. Performed all duties as an IS
supervisor and project manager for the organization. Developed and researched projects the organization needed
to complete. Wrote policies, managed vendor relationships. Assisted technicians when necessary to include
training on new tasks.
Information Assurance Officer/Senior Systems Administrator, Department of the Army, 2002 to 2008. Serve
as Army Contracting Agency (ACA), Fort Hood Contracting Command Internet/Intranet developer and system
administrator. Perform as Webmaster/Developer, Systems Analyst/DBA, Security/IASO, and Trainer.
Senior Systems Analyst/Team Lead, Getronics/WANG Government Services, 1999 to 2001. Hired as
Network/Systems Admin, promoted to Team Lead. Maintained and developed III Corps Contracting Command

2. website. Managed IT projects. Provided technical guidance and developed IT policies and procedures.
Designed/created system for remote and local users with multiple operating systems. Managed technical team.

3. PAULA POLLEI
Cell: 254-721-6594 ppollei@hotmail.com Temple, TX
Executive Profile
My objective is to obtain a position that will advance my career goals as an IT executive. The past 25 years have
provided me with progressive responsibility in project management and supervision along with giving me exposure to
various technologies. The result is a leader with a well rounded knowledge of information technology. My ongoing
educational goals have taught technical, managerial, and leadership concepts. As a doctoral student, I am furthering my
education to include IT leadership from team to global environments.
Qualification Highlights
• Senior Business Analyst: Work with end users to develop requirements, work with developer to manage projects,
budget projects, complete technical documentation, test projects with developers and users, and work with executives
and senior management on fiscal year projections. Provide production support for the systems. Work with other
groups to troubleshoot support issues outside of the team and to develop projects.
• IT Management: Manage budgets, resources, vendors, contractors, purchases and progression of projects. Managed
departments and supervised team members. Developed, wrote and implemented policies, procedures and configuration
management plans.
• Systems/Network Administrator and Consultant: Designed, installed, maintained and updated several types of networks
with various types of equipment. Evaluated organizational needs, wrote proposals, and implemented plans to improve
current communication and IT technologies. Manage and Monitor all security for these systems.
• Programmer/Database Administrator: Developed, installed, maintained, and updated several databases and websites.
Insured Section 508 Compliance (American Disabilities Act) was adhered to in design. Used Altova, Dreamweaver,
ColdFusion, and Java to design sites. Have worked with many other programming languages to include VBA, BASIC,
C++, and UNIX Languages. Used Altova suite to produce XSLT documents using XML driven data compatible with
AS400 PCL drivers.
• Trainer: Developed class curriculum and training materials. Trained up to 20 people in a class. Provided one-on-one
training for software, hardware and network operations.
Professional Background
Senior IT Business Analyst (IBM AS400)
Examination Management Services, Inc. (EMSI)
Reason for Leaving: Budgetary Layoffs
Dec 2011 to Dec 2014
Waco, TX
Served as senior business analyst for the IBM AS400/i6 team. EMSI is a nationwide company that gathers medical
records and does exam work for Insurance companies. This job was a Business Analyst/Project Management position.
The AS400/i6 is the core system that communicates with several other systems running on various PC platforms. Duties
performed in this job included:
• IT Business Analyst: Worked closely with users, developers, and managers to develop solutions for
customized/proprietary systems that need to meet changing needs within a growing organization. Once projects were
complete, the business analyst would test with the developers and users. Created requirement, project, and final
operational documentation.
• IT Project Management: Took requirements for projects and oversee the development and implementation of the
project. Requirements were evaluated with a developer to establish a level of effort, budget, and timeframe to
complete the project. Worked with developers throughout the project to keep it on target and ensure requirements
were met. Once testing was complete, the PM would assist with deployment and any post production support or
updates needed. Ensured operational and technical documentation was completed and projects are closed out.
• Production Support: Worked with users, developers, and other IT teams to resolve production issues with customized
software for both the AS400 and PC platforms. Documented processes for unique resolutions. Assisted with setting
up test data and testing resolutions.
• Development: Worked with Altova and XSLT/XML code to create customized documents that would print on the
AS400 using PCL drivers.
Information Systems Manager
Materials Transportation Company
Reason for Leaving: Extended Medical Leave
Apr 2008 to Apr 2010
Temple, TX

4. Served as manager for the organizations systems team. Managed inventory, security, policies, and people within the
team; supervision and training of personnel; while ensuring adequate security messages are taken. Coordinated
information for new projects, projected organizational needs, and researched new technologies to assist with updating
existing system. Duties performed in this job included:
• IT Management: Managed all projects within the team. Managed the purchases of equipment and supplies.
Supervised and trained staff within the team. Established and implemented policies within the team and organization.
Worked with executives to ensure management met organization’s expectations. Provided presentations to executives
on various systems issues that arise. Supervision of the team to include training and overseeing work effort.
• Network Admin: Performed all network administration duties to include updates, disaster recovery, backups,
establishing/maintaining security, troubleshooting, and replacing hardware.
• Sys. Anal/DBA: Maintained all servers running any web or database application. Responsibility included
troubleshooting and overseeing the daily use of these systems. Also provided programming and SQL assistance as
needed to the organization.
• Hardware, Software, and Networking: Provided assistance on all hardware, software, and network support. This
assistance was provided in the absence of a team member, or when team members were not skilled in the area needed.
Information Technology Specialist
Department of Defense, U. S. Army
Reason for Leaving: New position provided better career advancement
Mar 2002 to Apr 2008
Fort Hood (Killeen), TX
Served as the ACA, Fort Hood Contracting Command Internet/Intranet developer and system administrator for all web-
based/database systems. This organization was tasked with writing all the contracts and overseeing all the Government
Purchase Card transactions for III Corps and Fort Hood. Duties performed in this job included:
• Webmaster/Developer: Performed system administration and maintenance for all database servers and web servers
required to maintain all web applications used on the Internet and the Intranet. Responsible for oversight and/or
development of all web applications and web based projects including related database systems. Programmed/designed
web pages and web applications as required for the organization.
• Sys. Anal/DBA: Maintained all servers running web or database application. Security within CCMD. Responsibility
includeed troubleshooting and overseeing the daily use of these systems. Managed all migrations to new operating
systems.
• Security/IASO: Managed and monitored all security requirements for all web and database servers. Also monitored
security on FTP servers.
• Training: Provided direct support to personnel on a wide variety of computer software, to include operating systems,
word processors, spreadsheets, databases, graphics, and electronic mail. Coordinated with Directorate of Information
Management Helpdesk and software vendor personnel.
Additional Experience
• Getronic/WANG Government Services (1999 to 2001): Net/Sys Admin position which progressed to a Team Lead
position. Getronics was tasked with teaching how to place government bids electronically. They also maintained the
III Corps Contracting Command website. Duties performed were IT Management, Network Administration, Systems
Analyst, Consultant, Training, and Programmer.
• Stockamp & Associates (1996-1998): IT Supervisor of a small department. Handled the needs of approx. 100
employees working at migrating sites across the country. Associates did re-engineering within finance, admission,
clinical and management structure of a hospital. Duties performed in this job included IT Management, Network
Administration, Systems Analyst, Consultant, Training, Programmer, and Technical Assistant.
• Yakama Indian Nation (1991-1995): Net/Sys admin position that required management/supervision. Position was with
a DOE grant program overseeing cleanup of Hanford Nuclear Reservation to represent tribal sovereign rights.
Required interaction with all levels of DOE officials, three tribal and three state governments. Duties performed in this
job included IT Management, Network Administration, System Analyst, Consultant, Trainer, and Programmer.
• PSP Consultants (1990 to present): Provided consulting on networking and systems administration to small businesses
as requested. I am the owner of this business.
• Realtor: Managed purchases of real estate in California State
• US Air Force: Performed all duties required to manage all commercial shipments excluding household goods.
Honorable Discharge.

5. Education
Doctorate, Organizational Leadership/Information Systems Technology Graduation Pending
University of Phoenix, On-line (complete two classes and dissertation to graduate) GPA: 3.75
Doctoral degree that focuses is leading information systems technology groups from the knowledge worker to the global
environment.
M.S., Computer Information Systems 2005
University of Phoenix, On-Line GPA: 3.94
B.S., Computer Science 1991
Heritage College, Toppenish, WA GPA: 3.78
Training
Several training courses in supervision, team leadership, business management, security, network operating systems,
programming, database management, web development, communications, desktop maintenance, budgeting, and writing.
Honors
• Commander’s Civil Service Award, Department of the Army, 2008
• International Who's Who of Information Technology, 1998
• Marquis Who's Who in Finance and Industry, 29 ed., 1996 to 1997
Professional/Personal Associations
• Association for Information Systems, 2010 to 2012
• Business and Professional Women-Palestine Noon, 1999 to 2002
• Disabled American Veterans, 1999 to Present. Held position of Secretary in 2001

6. Education
Doctorate, Organizational Leadership/Information Systems Technology Graduation Pending
University of Phoenix, On-line (complete two classes and dissertation to graduate) GPA: 3.75
Doctoral degree that focuses is leading information systems technology groups from the knowledge worker to the global
environment.
M.S., Computer Information Systems 2005
University of Phoenix, On-Line GPA: 3.94
B.S., Computer Science 1991
Heritage College, Toppenish, WA GPA: 3.78
Training
Several training courses in supervision, team leadership, business management, security, network operating systems,
programming, database management, web development, communications, desktop maintenance, budgeting, and writing.
Honors
• Commander’s Civil Service Award, Department of the Army, 2008
• International Who's Who of Information Technology, 1998
• Marquis Who's Who in Finance and Industry, 29 ed., 1996 to 1997
Professional/Personal Associations
• Association for Information Systems, 2010 to 2012
• Business and Professional Women-Palestine Noon, 1999 to 2002
• Disabled American Veterans, 1999 to Present. Held position of Secretary in 2001