Hector Steven Hernandez is a Java Application Senior Support Specialist with over 10 years of experience in IT support. He has held roles at Accenture and STC where he provided technical support, incident management, and tutoring. Currently, he works as a team lead at Accenture, where he created an onboarding process for new members and coordinates after hours maintenance activities. Hernandez has various IT certifications and skills in areas such as Java, C++, Linux, and Microsoft Office. He obtained a BS in Computer Science and a minor in Mathematics from UTPA in 2009.
Hardworking Information Technology student with a strong work ethic and attention to detail. Holds computer networking, hardware / operating system, planning network, network security, and active directory knowledge and skills. Ability to communicate fluently in Hindi and Gujarati.
Hardworking Information Technology student with a strong work ethic and attention to detail. Holds computer networking, hardware / operating system, planning network, network security, and active directory knowledge and skills. Ability to communicate fluently in Hindi and Gujarati.
I am a passionate database developer having two years experience as technical support engineer. Currently looking for roles in Technical support or software developer to enhance my skills in any prestigious or ambitious organization
With over 14 years of cross-cultural experience in Servicedesk Management, IT Operations, Infrastructure Management, Project Management, Financial Control, Resource, Wintel L3&L4 support, Incident Management, Vendor and Team Management with proven record of success leading all phases of diverse technology projects across US, UK, Paris & India.
Expertise in managing full ITIL based Servicedesk Management from resource handling to single point of escalation, IT projects lifecycle from requirements gathering to final implementation while participating in yearly budgeting, planning, analysis & implementation of various solutions. Maintains cordial relationship with stakeholders coupled with strong analytical, problem solving & organizational abilities.
Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
I am a passionate database developer having two years experience as technical support engineer. Currently looking for roles in Technical support or software developer to enhance my skills in any prestigious or ambitious organization
With over 14 years of cross-cultural experience in Servicedesk Management, IT Operations, Infrastructure Management, Project Management, Financial Control, Resource, Wintel L3&L4 support, Incident Management, Vendor and Team Management with proven record of success leading all phases of diverse technology projects across US, UK, Paris & India.
Expertise in managing full ITIL based Servicedesk Management from resource handling to single point of escalation, IT projects lifecycle from requirements gathering to final implementation while participating in yearly budgeting, planning, analysis & implementation of various solutions. Maintains cordial relationship with stakeholders coupled with strong analytical, problem solving & organizational abilities.
Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
1. Hector Steven Hernandez
Java Application Senior Support Specialist
5815 Brenda Ln
San Antonio, Tx 78240
(956) 463-9880
Shernandez315@gmail.com
SKILLS
ITIL Certified, proficient in multiple tools including MS Office, putty, remedy,
winscp, ieops, tech ops, sybase centraland workload control center. Experience
working with windows, linux, C++, Java,MySQL, and unix scripting.
Strong customer service and communication skills when communicating with
technical and non-technical people.
EXPERIENCE
Accenture, San Antonio Tx - Java Application Support Specialist
Dec 2014 - Present - Team Lead
● Created an onboarding process for new team members which includes a
sharepoint of documents needed to ramp up, and guides to a majority of
common duties
● Coordinating all after hour maintenance activities
● Created a adaptive work environment that adjusted to the demands of
business and was team focused
● All duties below
May 2012 - Dec 2014
● Main POC for Incident/Change/Problem ticket management
● Assist in maintaining up to date accurate known issue library
● Maintained ownership of Inc tickets through escalation to other IT
appropriate teams and though resolution SLA
STC, Mcallen/Weslaco - Math Tutor
2011 - 2012
● Tutor Students in Dev Mathematics, College Algebra, and C++
Economedes High School, Edinburg Tx - Algebra Teacher
2009 - 2010
● Student Mentor for Starfish program
● Managed the classroom, created a new curriculum and lesson plans
● Created new worksheets,tests,and review material for the course
2. EDUCATION
UTPA, Edinburg Tx - BS in Comp Science and Minor in Mathematics
Graduation Date - May 2009
Certifications
ITIL Foundations
ITIL Intermediate – Currently working on
Linux+ - Currently working on